As a channel partner, understanding the issues facing your clients is essential for driving sales and building relationships. The UK productivity crisis, which has been heavily dissected by politicians, entrepreneurs and economists alike, is one such issue. If channel partners can understand the ins and outs of how it affects their customers, they have a unique opportunity to capitalise on it.
A difficult decade for UK productivity
Productivity is calculated by comparing output to hours worked,
Providing high-speed connection for the modern workplace
As the digital age continues to gather pace, businesses need an internet connection that can keep up. Cloud technology has evolved into an integral platform for the everyday running of small to large businesses. From banking and accounting to customer communications and marketing, the dependence on the cloud is huge.
With such a monumental shift towards online systems your customers have a greater need than ever for a fast and
Providing a seamless customer experience is essential to improving your brand value and business growth. As we’ve explored before, giving customers what they want is key to success in the channel – and customer service has a big part to play in achieving this.
The key to revolutionising your customer service as a channel partner relies on a combination of factors that include focusing on relationships, listening to your customers, being accessible, and responding in a
After years of build-up, the EU General Data Protection Regulation (GDPR) is finally here. For some people, its arrival was heralded with a flurry of desperate emails pleading for opt-ins (“Make sure you don’t miss out on our updates!”). For many businesses, however, the start of the GDPR was marked by a huge amount of activity, even panic.
The panic no doubt stems from the fact that the penalties for non-compliance with GDPR are severe. Failure
Telecommunications is all about evolution. What’s new and exciting one day is commonplace the next. Just look at how outdated the first iPhone is now.
As many telecoms resellers know, nowhere is this more apparent than in voice. Manual telephone switchboards have been replaced by automatic on-premise PBXs, which are now being replaced by cloud-based technology.
In fact, we’re currently witnessing the death of the ISDN communication standard as part of this evolutionary trend. BT plans to
The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.