Digital transformation in Europe has, so far, been ‘patchy’. A recent article in the Financial Times claims that Europe risks falling behind its counterparts in the Americas and Asia-Pacific.
It’s estimated that two-thirds of manufacturing companies have not yet started, or have only just begun, their transformation journeys, while only 5% can be considered ‘digital champions’. This gives rise to a big opportunity for channel sellers.
The need for digital transformation is clear in the vast majority
In a world of social media, chatbots and apps, channel resellers may well find clients are concerned that telephony is becoming an outdated way of communicating with customers. Which poses a challenge for channel partners selling business phone systems.
But we don’t have to look far to see how new speech technologies are impacting our lives. And it’s increasingly apparent that the level of customer service businesses can offer by using this kind of tech is
As a channel partner, understanding the issues facing your clients is essential for driving sales and building relationships. The UK productivity crisis, which has been heavily dissected by politicians, entrepreneurs and economists alike, is one such issue. If channel partners can understand the ins and outs of how it affects their customers, they have a unique opportunity to capitalise on it.
A difficult decade for UK productivity
Productivity is calculated by comparing output to hours worked,
Providing high-speed connection for the modern workplace
As the digital age continues to gather pace, businesses need an internet connection that can keep up. Cloud technology has evolved into an integral platform for the everyday running of small to large businesses. From banking and accounting to customer communications and marketing, the dependence on the cloud is huge.
With such a monumental shift towards online systems your customers have a greater need than ever for a fast and
Providing a seamless customer experience is essential to improving your brand value and business growth. As we’ve explored before, giving customers what they want is key to success in the channel – and customer service has a big part to play in achieving this.
The key to revolutionising your customer service as a channel partner relies on a combination of factors that include focusing on relationships, listening to your customers, being accessible, and responding in a
The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.