Category: Voice

Five things you didn’t know about selling voice in the channel

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10 May 2019 | Justin Coombes

Whether you’re an aspiring channel seller or an established Gamma partner, keeping abreast of key industry trends and changes is vital. But it’s not just a matter of staying up to date with the newest tech. Here’s our rundown of five things you might not know about selling voice in the channel. Keeping on top of industry knowledge is

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Clearly communicating service: Why channel partners risk confusing the customer


5 March 2019 | Justin Coombes

The channel move to hosted services is well underway. Many channel partners have already made the transition from license to service-based revenues. You may have already experienced greater revenue from service-based offerings.

But what do we mean when we talk about services? As a channel partner, you will traditionally take products and solutions from vendors and add your own value on top.

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How to sell business telecoms in a highly digital world

5 January 2019 | Justin Coombes

Gone are the days when customer service necessarily meant a call centre full of contact agents. In a digital world, text has firmly established itself as an acceptable standard for business communication, and most of us think nothing of tapping away on our phones rather than putting them to our ears. When our query is simple enough, we’re even happy to chat with

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The evolution of end-user customer service through speech tech

The evolution of end user customer service through speech tech

17 August 2018 | Justin Coombes

In a world of social media, chatbots and apps , channel resellers may well find clients are concerned that telephony is becoming an outdated way of communicating with customers. Which poses a challenge for channel partners selling business phone systems.

But we don’t have to look far to see how new speech technologies are impacting our lives. And it’s increasingly apparent that the

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Don’t make your customers share bandwidth with consumer traffic

28 March 2018 | Justin Coombes

As a channel partner, you want the best for your customers. After all, keeping them happy is the key to building your own success.

So, let’s say you’ve sold them on the advantages of cloud telephony. They’re looking forward to a cheaper phone bill, consolidated admin as well as greater comms flexibility. You’ve also convinced them of the benefits of cloud data storage. They

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.