Gone are the days when customer service necessarily meant a call centre full of contact agents. In a digital world, text has firmly established itself as an acceptable standard for business communication, and most of us think nothing of tapping away on our phones rather than putting them to our ears. When our query is simple enough, we’re even happy to chat with a bot instead of a real person – often without even knowing
Telecommunications is all about evolution. What’s new and exciting one day is commonplace the next. Just look at how outdated the first iPhone is now.
As many telecoms resellers know, nowhere is this more apparent than in voice. Manual telephone switchboards have been replaced by automatic on-premise PBXs, which are now being replaced by cloud-based technology.
In fact, we’re currently witnessing the death of the ISDN communication standard as part of this evolutionary trend. BT plans to
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