Category: SIP

How to sell business telecoms in a highly digital world

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5 January 2019 | Justin Coombes


Gone are the days when customer service necessarily meant a call centre full of contact agents. In a digital world, text has firmly established itself as an acceptable standard for business communication, and most of us think nothing of tapping away on our phones rather than putting them to our ears. When our query is simple enough, we’re even happy to chat with a bot instead of a real person – often without even knowing

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Why are we still talking about legacy in telecoms?

CP - Why are we still talking about legacy in telecoms

12 June 2018 | Justin Coombes


Telecommunications is all about evolution. What’s new and exciting one day is commonplace the next. Just look at how outdated the first iPhone is now.

As many telecoms resellers know, nowhere is this more apparent than in voice. Manual telephone switchboards have been replaced by automatic on-premise PBXs, which are now being replaced by cloud-based technology.

In fact, we’re currently witnessing the death of the ISDN communication standard as part of this evolutionary trend. BT plans to

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.

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