Category: Horizon

Are your customers compliant with the Consumer Rights Directive?

Gamma channel blog

4 September 2014 | Justin Coombes

Providing after-sales support via 08 numbers is no longer legal for many consumer businesses. This article will show you how you can ensure your customers are compliant.

Originally passed by the European Union in October 2011, the Consumer Rights Directive finally came into force in the UK in June 2014. The legislation is designed to offer additional protection for consumers.

One key change to the directive affects the permitted use of 084, 087 and 09 numbers.

In the

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