In a world of social media, chatbots and apps, channel resellers may well find clients are concerned that telephony is becoming an outdated way of communicating with customers. Which poses a challenge for channel partners selling business phone systems.
But we don’t have to look far to see how new speech technologies are impacting our lives. And it’s increasingly apparent that the level of customer service businesses can offer by using this kind of tech is
Many businesses are making the switch to converged voice and data providers – and it’s little wonder why.
Having a single-source supplier for all communications needs makes sense on a number of fronts, not least because it means an instant cost reduction for businesses that make the switch. And significant cost savings will always be a selling point, especially for SMEs in today’s tough business landscape.
But it’s about more than just money. Being able to offer
You would think by now, that every business should be more than familiar with the benefits of cloud computing. Well you’re almost right.
According to The Advanced Cloud Survey 2017, 33% of businesses consider cloud computing for all their new projects, while 37% currently have cloud as a Proof of Concept or have recently gone live with the technology.
However, the report states that 30% of organisations are still yet to deploy a cloud computing solution. Meaning
We’re already well into 2018, so your customers will no doubt be wanting to make good on the New Year’s resolutions they’ve made for their business. For most SMEs, that will probably mean using digital technology to revolutionise the organisation: developing new ways of working, getting closer to customers and powering growth.
The rapid expansion of cloud computing, for example, offers huge benefits that your customers will not be able to ignore. In fact, according to
The channel market is a crowded one – meaning anything that can help a reseller stand out from its competitors will go a long way.
Adding SIP trunking to your portfolio is one route. Its wide-ranging benefits make it ideal for many customers wanting to save money, boost productivity and prepare the infrastructure for the future. And by combining SIP trunking with your other telecom offerings, you have the chance to upsell, cross-sell and offer a
The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.