Gone are the days when customer service necessarily meant a call centre full of contact agents. In a digital world, text has firmly established itself as an acceptable standard for business communication, and most of us think nothing of tapping away on our phones rather than putting them to our ears. When our query is simple enough, we’re even happy to chat with a bot instead of a real person – often without even knowing
Even as consumer shopping habits continue to evolve (with a greater reliance on digital and mobile, there’s one thing that doesn’t change – and that’s the fact that Christmas is the busiest time of year for retailers of all shapes and sizes.
While many retailers are generally reported to be struggling (even some of the UK’s ‘high street titans’ are feeling the pinch), sales are nevertheless expected to pick up again at the end of this
In a world of social media, chatbots and apps, channel resellers may well find clients are concerned that telephony is becoming an outdated way of communicating with customers. Which poses a challenge for channel partners selling business phone systems.
But we don’t have to look far to see how new speech technologies are impacting our lives. And it’s increasingly apparent that the level of customer service businesses can offer by using this kind of tech is
Many businesses are making the switch to converged voice and data providers – and it’s little wonder why.
Having a single-source supplier for all communications needs makes sense on a number of fronts, not least because it means an instant cost reduction for businesses that make the switch. And significant cost savings will always be a selling point, especially for SMEs in today’s tough business landscape.
But it’s about more than just money. Being able to offer
You would think by now, that every business should be more than familiar with the benefits of cloud computing. Well you’re almost right.
According to The Advanced Cloud Survey 2017, 33% of businesses consider cloud computing for all their new projects, while 37% currently have cloud as a Proof of Concept or have recently gone live with the technology.
However, the report states that 30% of organisations are still yet to deploy a cloud computing solution. Meaning
The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.