Category: Horizon

Help your customers unlock the benefits of remote working

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7 June 2019 | Justin Coombes

If the recent National Work from Home Day is anything to go by, remote working is here to stay. Far from being a trend along with office dogs and free beer in the fridge, the last few years (and a significant body of research) has shown that most businesses could benefit from at least offering employees the

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Five things you didn’t know about selling voice in the channel

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10 May 2019 | Justin Coombes

Whether you’re an aspiring channel seller or an established Gamma partner, keeping abreast of key industry trends and changes is vital. But it’s not just a matter of staying up to date with the newest tech. Here’s our rundown of five things you might not know about selling voice in the channel. Keeping on top of industry knowledge is

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How to sell business telecoms in a highly digital world

5 January 2019 | Justin Coombes

Gone are the days when customer service necessarily meant a call centre full of contact agents. In a digital world, text has firmly established itself as an acceptable standard for business communication, and most of us think nothing of tapping away on our phones rather than putting them to our ears. When our query is simple enough, we’re even happy to chat with

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Helping your retail customers meet demand at Christmas

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3 December 2018 | Justin Coombes

Even as consumer shopping habits continue to evolve (with a greater reliance on digital and mobile, there’s one thing that doesn’t change – and that’s the fact that Christmas is the busiest time of year for retailers of all shapes and sizes.

While many retailers are generally reported to be struggling (even some of the UK’s ‘high street titans’ are feeling the

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The evolution of end-user customer service through speech tech

The evolution of end user customer service through speech tech

17 August 2018 | Justin Coombes

In a world of social media, chatbots and apps , channel resellers may well find clients are concerned that telephony is becoming an outdated way of communicating with customers. Which poses a challenge for channel partners selling business phone systems.

But we don’t have to look far to see how new speech technologies are impacting our lives. And it’s increasingly apparent that the

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.