We sat down with Gamma’s Product Director, Alan Mackie, to quiz him on the top tech trends for channel partners to be aware of this year. Touching on everything from the cloud, AI, machine learning and the IoT, to full fibre and 5G, as well as an emerging role for channel partners in IT security… Check out our checklist
The rapid advancement of technology over the last couple of decades has already fundamentally changed the way businesses operate, but the next game-changing shift is set to come from AI, opening up a myriad of new possibilities for businesses in all sectors. PwC’s Sizing the prize report estimates that AI will add up to $15.7tr to the global economy
Providing high-speed connection for the modern workplace
As the digital age continues to gather pace, businesses need an internet connection that can keep up. Cloud technology has evolved into an integral platform for the everyday running of small to large businesses. From banking and accounting to customer communications and marketing, the dependence on the cloud is huge.
With such a monumental shift towards
Providing a seamless customer experience is essential to improving your brand value and business growth. As we’ve explored before, giving customers what they want is key to success in the channel – and customer service has a big part to play in achieving this.
The key to revolutionising your customer service as a channel partner relies on a combination of factors that
When it comes to selling cloud services, it’s one thing convincing prospective customers to choose your business, it’s another making sure your services can meet their compliance needs.
To be a successful channel partner, you need to be able to demonstrate knowledge of your customers’ line of business which includes understanding that their regulatory requirements can make or break a deal.
Levels of compliance will
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