How Much Time Do You Spend Managing Your Business Telecoms?

Discover how a hosted phone system can help save your business time and money

The upfront costs are just the beginning

We all know the saying ‘time is money’ but do we really take into consideration what this means? For example, how many of us overlook the amount of time we waste by continuing to use outdated solutions?

Take an on-premise PBX for example. It’s true that the upfront costs are usually pretty transparent, but have you noticed that the total cost of ownership over the life of the contract is often not quite as clear-cut. A PBX needs to be configured, managed and maintained (usually by a third-party). Perhaps it may even need upgrading to continue to meet with hardware demands and an increasing or decreasing number of lines. All of these elements are costing your business both time and money.

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Phone systems for SMEs

Is your PBX fit for purpose?

By now we all know that technology moves at breakneck speed and that often when we buy a product today there is a likelihood that it will quickly be superseded by something else. A state-of-the-art PBX purchased several years ago may no longer be at the cutting edge. Unless you invest in regularly upgrading your PBX, you could be missing out on new features and functions that can really help your business grow.

It’s not just technology that’s constantly evolving; the way we do business is too. Remote working, home working and hot-desking are all on the rise. This means that employees no longer need to be tied to their desks or are even to their offices.

Ask yourself, how easy is it for you, your clients or your customers to reach someone when they’re out of the office? Do your customers have to wait for the person to return to the office before making contact? Is the amount you’re spending on expensive call forwarding charges to mobiles increasing? How much time is lost in the process? How many potential business opportunities are also lost because contact couldn’t be made at the time? How is your customer satisfaction affected as a result?

When disaster strikes

Every organisation needs a business continuity plan that includes their voice services. If disaster strikes at the site where your PBX is held, how quickly and easily are you able to re-establish your communications? Do you rely on a third party supplier to make changes to call routing? How much time will you lose as a result? How long will it take before your clients, customers and suppliers can contact you and your employees again? How will this affect customer satisfaction?

Save time with a hosted phone system

A hosted phone system moves your on-premise PBX to the cloud. This can offer your business some great benefits, especially when it comes to saving time.

› You’ll no longer need to invest time and money into managing and maintaining the on-premise PBX
› You’ll have the ability to assign a single number (DDI) to an employee which can be diverted to multiple devices, whether it’s a desk phone, mobile or – by adopting recent soft-client developments – even a computer or tablet.
› It’s easier to put flexible working practices into play, enabling employees to use their time even more productively
› New users can be added easily to the system and changes can be made yourself via an online web portal
› If a disaster strikes your office you can continue to use your phones with continuity features such as call forwarding or call twinning by logging onto an external device like your laptop or a mobile app

Remember, when it comes to deciding whether to opt for a traditional system via an on-premise PBX or a next-generation hosted phone system, timing really is everything.

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5 March 2015 | Cem Ahmet

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The views in this article are the personal views of the author and are not necessarily endorsed by Gamma.