18 March 2019
The world of work has opened up significantly in recent years. It’s no longer a case of turning up at nine and being chained to a desk for eight hours: one report from 2018 found that ‘more than two-thirds of people around the world work away from the office at least once every week’, while over half (53%) ‘work remotely for at least half the week’. Technology has changed the game, freeing up businesses (and the teams within them) to function in new ways.
As a result, businesses have embraced a newfound flexibility, whether that’s employees working from home, dialling in from the road, or working from a different office location altogether.
The benefits of remote working
Remote working can facilitate better work-life balance, making employees happier and more engaged. It can boost productivity: a two-year study from Stanford University discovered that ‘work-from-home employees work a true full-shift (or more) versus being late to the office or leaving early multiple times a week and found it less distracting and easier to concentrate at home.’
It can even help businesses to attract the best staff. A remote working strategy means businesses can hire the right employees regardless of location, as well as bringing together teams from around the world. For growing and large businesses, the chances are, staff may be located in different offices. Whether that’s two offices in the same city, or a series of branches across countries. With the right communications infrastructure, staff in New York can easily work alongside colleagues in London.
All of which sounds highly positive. However, this does mean that businesses are at the mercy of communications technology – because for remote workers and teams, it’s crucial that infrastructure works smoothly and seamlessly. But all too often, that isn’t the case.
Disparate tools create a disjointed experience
Having to use a mobile phone with no access to the desk-phone directory. Not being able to access internal email systems from home. Poor connectivity resulting in shaky, incoherent video conferences. All of these are examples of how outdated communications infrastructure can hold remote workers and disparate teams back from true efficiency, turning what should be a positive experience into a chore.
The problem tends to arise from businesses having updated their infrastructure piecemeal over the years – meaning they work well in isolation, but they’re not effective together. As a result, employees suffer from a disjointed experience. Numbers can’t easily be ported from device to device, services can’t be accessed efficiently from outside the office, and connectivity services aren’t reliable enough to support data-hungry applications like video.
Change is needed, if businesses are to keep embracing the benefits of remote working and get ready for future challenges. Fortunately, with the advent of Unified Communications (UC), an effective solution is here.
How Unified Communications can bring teams together
UC is a reliable infrastructure which enables businesses to integrate all of the ways they communicate, including voice, video and data. It’s easy to deploy and roll out to employees around the world, as well as being a cost-effective solution. And, crucially, it can help to facilitate remote working and communication between teams in different places.
For example, with a hosted phone system, staff can carry their number with them – even if they’re dialling in from a desktop in another location. Mobile solutions like Gamma’s Connect can give staff the features of a desktop to their mobile, meaning they can stay in touch effectively regardless of where they’re working from. Finally, robust converged data and voice networks can make sure that tools like video conferencing always function as they should – helping teams to communicate, no matter where they’re based.
With such reliable infrastructure in place, businesses can count on their ability to communicate. In time, this means even more benefits, like reducing spend on travel between locations, and even minimising an organisation’s carbon footprint as a result. But most importantly of all, it can facilitate remote working and remote teams – helping businesses work effectively, attract the best talent, and get ready for the future, no matter where they are in the world.
18 March 2019 | Cem Ahmet
The views in this article are the personal views of the author and are not necessarily endorsed by Gamma.