9 August 2017
There’s a good reason why Cloud Communications is a trending buzzword among businesses. By tossing their premise-based phone systems, companies are discovering new, streamlined methods of communication, while reducing a number of risks.
Hosted telephony is a telephone system that resides in the cloud rather than in your office, so it eliminates many of the practical and technical headaches that plague more traditional onsite systems. This explains why hosted call centre services have been steadily increasing in numbers of 11% each year – twice as fast as traditional premise-based call centres.
The truth is that the scalability and modular approach of hosted telephony provides organisations with many opportunities to increase productivity with cost efficiency, avoid the unavailability that enrages customers and focus on growing their businesses by using telephony.
Our top tips for moving to the cloud to help save you money…
Maintenance and support costs can quickly outstrip your initial capital outlay for an on premise PBX (private branch exchange). And as your equipment ages, prices only soar higher. Walk away from on-premise hardware sooner – not later.
When communication infrastructure is down because of updates, repairs, or natural disasters, your bottom line suffers. With a cloud approach, vital communications capabilities work independently from local power, network, or systems availability. This means even if a fire, flood, or storm makes your office inaccessible, you can still work from any Internet connection or mobile device.
Buying hardware is a guessing game. If you size your PBX for current needs, you can quickly outstrip capacity. But if you select systems too large, you can waste hard-earned capital. With cloud communication services, you pay for precisely what you need, when you need it. You have the flexibility to accommodate fluctuating demand as your business grows.
Capital purchases represent a significant financial commitment. But even with careful research, things don’t always go as planned. If your new PBX fails to deliver promised productivity benefits, your investment is sunk. With cloud communications, service-level agreements guarantee you get the performance you expect. If you’re disappointed for any reason, you can simply change the features you use or move to a new provider.
It can be hard to make certain you’re making the right technology move at the right time. With cloud communications, your service provider, not you, assumes that risk. They’re responsible for acquisitions, upgrades, and capabilities that keep pace with the market.
Adding a new customer contact center or deploying new communication productivity features are two major ways to boost your business. But new features such as these may require a costly infrastructure upgrade. Cloud communications lets you easily add new features for some, or all, of your team for a predictable monthly fee. Let costly infrastructure investments be a thing of the past.
9 August 2017 | Jamie Ward
The views in this article are the personal views of the author and are not necessarily endorsed by Gamma.