30 April 2015
Find out why professional services organisations are now looking at SIP trunking as an ISDN replacement and what the benefits are.
› The world wide web was just being invented
› Mobile telephony was just finding its feet – and still analogue
› Urgent business documents were often sent by fax
› Remote working, flexible working and hot-desking have exploded
› Many employees use both mobile and fixed line telephony services during the workday
› There has been increased focus on service, efficiency, business continuity and disaster recovery
› IP-based services are commonly used by many organisations
› The car represented cutting-edge technology when it was launched
› These days it’s not as efficient as its modern counterparts
› The cost to keep the old model running is higher than a modern alternative
› Reliability is a worry and issues can take days to resolve
› Although a classic, sticking with the old model may no longer meet your basic needs
› ISDN lacks the agility needed to meet the needs of today’s fast-moving consumers
› The management of multiple offices can be time consuming, costly and maintaining consistency of service across offices is often difficult
› Scalability is slow and often expensive
› ISDN-based telephony systems often require substantial capex investment
› Disaster Recovery is slow
› It can’t be combined with modern technologies like Ethernet to enhance voice services
› In 2007, 4.7 million ISDN channels were used by UK business
› In 2012, 3.3 million ISDN channels were used by UK business
Source: Ofcom: The Communications Market 2013
› Improved service features for greater efficiency gains
› Increased flexibility to meet the changing needs of your workforce
› Improved scalability to help drive business growth
› Enhanced quality of service for customers
› Improved resilience with built-in disaster recovery provisions
› Reduced cost with significant savings to be made on call costs and line rental
› Increased visibility of performance metrics to improve productivity and overall business performance
Technologies like SIP trunking offer a more flexible, cost-effective telecoms solution for your organisation to help you achieve your business goals. That is why it’s time to add ISDN replacement to your business agenda.
› Carry out an audit of your telecoms system – when was the last time you looked to upgrade?
› Find out how much your ISDN lines and on-site PBX system is costing you – how much could you save?
› How resilient is your existing telecoms provision – how much could downtime cost your business?
30 April 2015 | Cem Ahmet
The views in this article are the personal views of the author and are not necessarily endorsed by Gamma.