Category: SMEs

A beginner’s guide to hosted telephony

EU - A beginner guide to hosted telephony

3 Dec 2018 | Neil Taylor

As Gamma discovered in our latest research report, more and more businesses are moving their applications to the cloud, rather than investing in on-premise solutions. Telephony is no exception to this, and hosted telephony – also known as Voice over Internet Protocol (VoIP) – has become a popular option for businesses in recent years. It offers a range of benefits, can be converged with data services, and even allows organisations to combine their fixed and

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Three reasons why converged telecoms is essential to SME growth

Three reasons why converged telecoms is essential to SME growth

26 Nov 2018 | Cem Ahmet

With a recent survey revealing that ‘managing growth and change’ is the second biggest concern for SME business leaders, it’s clear that, while this issue is top of the agenda for smaller businesses, many have concerns about making it happen.

And it’s hardly surprising. From securing funding to practical measures like finding new premises, a lot of complicated strategising goes into growing a business, and SMEs can have limited resource to achieve this with. As a

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How to improve customer service through speech technology

EU blog - How to improve customer service through speech technology

24 Oct 2018 | Jamie Ward

In a world of chatbots and AI, where a single emoji can paint a thousand words, it may seem counterintuitive to focus on how speech technology can improve customer service. After all, isn’t voice fast becoming an outdated method of communicating, and shouldn’t businesses – especially SMEs – be targeting their limited resources elsewhere? Are small business telecoms worth investing in anymore?

Not so fast – data suggests many of us still appreciate the value of

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What will the iOS 12 update mean for businesses?

EU blog - What will the iOS 12 update mean for businesses

23 Oct 2018 | Jamie Ward

Mobile technology moves fast. While it wouldn’t be unusual to visit an office with desk phones from a decade ago, mobiles become outdated much more quickly. So, whether your business has a BYOD policy or deploys devices to staff as part of a mobility strategy, keeping technology relevant is an ongoing concern.

But while keeping devices up to date is important, not all updates necessitate buying new products – as businesses who use Apple products will

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Why solving the productivity crisis is crucial for growing SMEs

Solving the productivity crisis

19 Oct 2018 | Jamie Ward

At the start of 2018, research revealed that a staggering 93% of SMEs in London were struggling with productivity. Even in the highest performing areas, numbers were still troubling – 78% in Yorkshire confessed to facing productivity challenges.

Clearly, productivity is a big topic for SMEs. In fact, the problem is so pressing that a group of business leaders have launched an attempt ‘to improve the efficiency of small and medium-sized enterprises in an effort to

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.