By 2020, the UK government’s digital transformation strategy is aiming to transform the relationship between citizen and state. In other words, public sector departments are intent on revolutionising the way they do things to become more efficient, intelligent, smarter and smoother.
Of course, that brings to mind things like better data usage in airports to recognise frequent travellers, GP appointments carried out over a video link, or the recently announced unlocking of Ordnance Survey mapping and
When the UK government launched its first Government Digital Strategy in 2012, the purpose was clear: to use technology to transform and simplify the way citizens interact with the state. With rapidly changing digital behaviours, making public services ‘digital by default’ – whether it’s paying council tax, booking a doctor’s appointment, or registering a business – was seen as the key to fully meeting the needs of the people.
In our recent post, we outlined the
The UK government has been taking steps towards digital transformation for over five years now, having launched its first strategy to become ‘digital by default’ back in March 2012. In this blog series, we’ll be looking at how far the public sector has come since then, starting today by looking at the challenges it still faces, along with the opportunities that digitisation uniquely presents to the sector.
When another Government Transformation Strategy policy paper was released
It’s no secret that red tape plagues much of the NHS. In fact, it’s an all too familiar story across many government organisations. Complex operations mean separate divisions tend to work in isolation and, as a result, information becomes difficult to share and inefficient processes ensue.
This can be seen in the health service today. Patients often move between GPs, specialists, and other parts of the system, while their data either stays behind or is slow
Digital technology can have truly transformational effects on organisations – the public sector included. This is because embracing digital tools gives firms the potential to increase their efficiency, improve the user experience and unlock valuable data for future innovation. And in turn, these benefits can make the day-to-day lives of public servants, as well as citizens, much easier.
However, achieving such change doesn’t come without its own challenges.
As ever, a lack of government funding is a
The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.