Category: Horizon

How to improve customer service through speech technology

EU blog - How to improve customer service through speech technology

24 October 2018 | Jamie Ward


In a world of chatbots and AI, where a single emoji can paint a thousand words, it may seem counterintuitive to focus on how speech technology can improve customer service. After all, isn’t voice fast becoming an outdated method of communicating, and shouldn’t businesses – especially SMEs – be targeting their limited resources elsewhere? Are small business telecoms worth investing in anymore?

Not so

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How to know when it’s time to move to a new business phone system

Move to a new business phone system

12 October 2018 | Jamie Ward


In 1918, there were just 10 million phone lines in service. A century on, there are over a billion in use – with 1.5 billion smartphone sales in 2017 alone. These high sales are motivated in part by constant technological advancements. Personal mobile devices are almost unrecognisable from the products of the 90s. They’ve come a long

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Three ways to improve employee productivity with hosted telephony

Three ways to improve employee productivity with hosted telephony blog

5 October 2018 | Jamie Ward


Productivity is a big concern for UK businesses – growth has flatlined since the financial crisis, and the future’s looking less than inspirational. Predictions from the Office for Budget Responsibility show it could be another decade before the country reaches annual growth targets of 2% .   Various factors have contributed to this sluggishness , many of which

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Millennials in the workplace: Is there still a place for voice?

EU - Millennials in the workplace Is there still a place for voice

5 June 2018 | Jamie Ward


Technology has come a long way, completely transforming the way we live, work and communicate. Of all the demographic groups, it’s safe to assume that technology adoption has probably been most seamless amongst millennials. This means they now have a particular set of expectations when it comes to their own working environments, more so than their predecessors. Millennials have come to expect access

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Enabling better patient satisfaction with Horizon and EMIS Health integration

EU - Enabling better patient satisfaction with Horizon and EMIS Health integration

1 June 2018 | Jamie Ward


Today’s healthcare providers are facing unprecedented challenges. The demands of an aging population, coupled with chronic staff shortages, have put the strain on already stretched resources. Furthermore, providers must keep up with rapid advances in technology whilst finding ways to reduce costs.

In these circumstances, healthcare organisations must do more with less. When budgets are tight, any IT or communications spend must

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.

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