In a world of chatbots and AI, where a single emoji can paint a thousand words, it may seem counterintuitive to focus on how speech technology can improve customer service. After all, isn’t voice fast becoming an outdated method of communicating, and shouldn’t businesses – especially SMEs – be targeting their limited resources elsewhere? Are small business telecoms worth investing in anymore?
In 1918, there were just 10 million phone lines in service. A century on, there are over a billion in use – with 1.5 billion smartphone sales in 2017 alone. These high sales are motivated in part by constant technological advancements. Personal mobile devices are almost unrecognisable from the products of the 90s. They’ve come a long
Productivity is a big concern for UK businesses – growth has flatlined since the financial crisis, and the future’s looking less than inspirational. Predictions from the Office for Budget Responsibility show it could be another decade before the country reaches annual growth targets of 2% . Various factors have contributed to this sluggishness , many of which
Technology has come a long way, completely transforming the way we live, work and communicate. Of all the demographic groups, it’s safe to assume that technology adoption has probably been most seamless amongst millennials. This means they now have a particular set of expectations when it comes to their own working environments, more so than their predecessors. Millennials have come to expect access
Today’s healthcare providers are facing unprecedented challenges. The demands of an aging population, coupled with chronic staff shortages, have put the strain on already stretched resources. Furthermore, providers must keep up with rapid advances in technology whilst finding ways to reduce costs.
In these circumstances, healthcare organisations must do more with less. When budgets are tight, any IT or communications spend must
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