As a simple example, consider the price of an airline ticket. Which is less expensive: a £1,000 fully refundable fare or a £500 non-refundable ticket? The answer depends on the likelihood of a change in plans. This is not trivial; airlines make considerable revenue related to change fees. That same risk is generally ignored in Total Cost of Ownership (TCO) studies.For most companies, TCO is becoming a relic of a simpler time as the cloud
There’s a good reason why Cloud Communications is a trending buzzword among businesses. By tossing their premise-based phone systems, companies are discovering new, streamlined methods of communication, while reducing a number of risks.
Hosted telephony is a telephone system that resides in the cloud rather than in your office, so it eliminates many of the practical and technical headaches that plague more traditional onsite systems. This explains why hosted call centre services have been steadily increasing in
If, as a business community, we were to believe the rhetoric of industry experts, we would be forgiven for thinking that pretty soon customers will communicate exclusively through social media, digital apps, and live chat.
While there may be elements of truth to the idea, it ignores the reality of business communications. The fact is that voice is still (and will continue to be) crucial for many businesses, particularly SMEs. In fact, according to research from
We’ve noticed more and more information springing up about the upcoming EU GDPR and after doing some research ourselves, would like to share with you what we found.
You can also hear from Gamma customer Thrifty, who has already asked the questions you’ll want to know the answers to in our Q&A session with compliance experts Semafone:
The EU GDPR will apply in the UK from 25 May 2018. The General Data Protection Regulation (GDPR) is a
How often do you think long and hard about your security set-up? If you’re like most SMEs, then the answer is probably not often enough. After all, why should you? With many of your services hosted in the cloud, you can trust your providers to keep your sensitive data secure, right?
But as the significant number of large data breaches over the last few years show, everyone is at risk. From Sony to Tesco Bank and
The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.