Category: Horizon

It’s tough out there for SMEs – so how can they find efficiency savings?

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19 February 2018 | Jamie Ward

In today’s rocky business landscape, it’s more essential than ever for SMEs to find efficiency savings. Brexit and the knock-on effect of big business problems are just two of the factors making their futures more difficult and unpredictable. And with revenue unreliable, it becomes essential to look at other areas where time and money can be saved.

Knock-on effects of the #CarillionCollapse

One of the most significant things affecting SMEs today is their reliance on other, bigger

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Why telecoms resilience matters for Financial Services

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19 February 2018 | Cem Ahmet

Today’s consumers are increasingly expectant of access to always-on technology and services, and there are few sectors where this is truer than in financial services.

Access to 24/7 banking, for example, is seen as a given. As a result, online banking outages result in significant brand damage and are unsettling for users. That same ‘always-on’ expectation applies to a financial services company’s customer service phone lines. Customers want to be able to speak to someone on

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Five tips for stopping phone fraud in its tracks

31 January 2018 | Cem Ahmet

Phone fraud affects all businesses. But small and medium-sized organisations are especially at risk. A phone system is essential to providing good customer service, so how do businesses reap the benefits whilst minimising any risk?
Every year, SME’s reportedly lose more than £9bn to fraudsters, as a smaller and more informal communication environment can mean gaps in security are more likely to occur. As a result, phone systems can be at the mercy of hackers unless

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How hosted telephony saves SMEs time and money

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30 January 2018 | Jamie Ward

In a small to medium-sized business, even the slightest cost saving or efficiency boost can make a huge difference. But why then do so many SMEs still rely on inflexible, costly traditional PBX and ISDN phone systems?

Hosted telephony is in the cloud, so it eliminates many of the practical and technical headaches that plague more traditional onsite systems. This explains why hosted call centre services have been steadily increasing in numbers of 11% each year

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Reducing risk with the Total Cost of Ownership (TCO) methodology

Reducing risk with the Total Cost of Ownership methodology

10 August 2017 | Jamie Ward

As a simple example, consider the price of an airline ticket. Which is less expensive: a £1,000 fully refundable fare or a £500 non-refundable ticket? The answer depends on the likelihood of a change in plans. This is not trivial; airlines make considerable revenue related to change fees. That same risk is generally ignored in Total Cost of Ownership (TCO) studies.For most companies, TCO is becoming a relic of a simpler time as the cloud

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.