Next year will be the 50th anniversary of the first moon landings, and the historic ‘giant leap for mankind’, which expanded our earthly horizons forever.
Sharing the same birthday landmark is also the very first Wide Area Network; conceived to a backdrop of Jimi Hendrix, the Woodstock Festival, and the first flight of Concorde, it certainly emerged and grew up in a time of
Today’s retail businesses are operating with a complex agenda. On one hand, there’s the need to maintain dynamic, resilient, cost-effective networks, and on the other, to drive a strong, cross-channel customer experience. It can be tricky for business leaders to decide which to focus on – what strategies should they be putting in place to achieve one or the other, or both?
The businesses that fall under the umbrella term of ‘financial services’ are many and varied – insurance, hedge fund management, investment banking, stock brokering, credit services, and so on – but one thing that unites them is the challenges they face. Tech-driven change, for example.
To say the financial services industry is feeling the impact of tech-driven change is probably to understate the fact
Making savings through cloud telephony
Putting customer experience at the very heart of a digital transformation strategy can be the difference between a business thriving and going into administration . There are all too many cautionary tales of the companies that were dealt a devastating hand after not adapting their offering to the evolving expectations of their customers.
But this fate is
Using the strengths of the high street to thrive in retail
One of the key media trends for retail in 2018 has been the death, or at the very best decline, of the high street. It’s featured in almost every newspaper, on the BBC’s flagship political show, Question Time , and in May 2018 was the subject of a
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