Category: Enterprise

Moon landings and SD-WAN

SDWAN Network World

22 November 2018 | Gary Dudbridge


Next year will be the 50th anniversary of the first moon landings, and the historic ‘giant leap for mankind’, which expanded our earthly horizons forever.

Sharing the same birthday landmark is also the very first Wide Area Network; conceived to a backdrop of Jimi Hendrix, the Woodstock Festival, and the first flight of Concorde, it certainly emerged and grew up in a time of

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Better communications for better experiences in retail

Better comms experiences in retail

7 November 2018 | Alex Ayers


Today’s retail businesses are operating with a complex agenda. On one hand, there’s the need to maintain dynamic, resilient, cost-effective networks, and on the other, to drive a strong, cross-channel customer experience. It can be tricky for business leaders to decide which to focus on – what strategies should they be putting in place to achieve one or the other, or both?

We see

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How to combat challenges in the financial services sector with digital transformation

Combat challenges in the financial services

25 September 2018 | Alex Ayers


The businesses that fall under the umbrella term of ‘financial services’ are many and varied – insurance, hedge fund management, investment banking, stock brokering, credit services, and so on – but one thing that unites them is the challenges they face. Tech-driven change, for example.

To say the financial services industry is feeling the impact of tech-driven change is probably to understate the fact

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Investing in the customer experience

Investing in the customer experience blog banner

17 August 2018 | Alex Ayers


Making savings through cloud telephony

Putting customer experience at the very heart of a digital transformation strategy can be the difference between a business thriving and going into administration . There are all too many cautionary tales of the companies that were dealt a devastating hand after not adapting their offering to the evolving expectations of their customers.

But this fate is

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How holistic customer service can counter the Amazon effect

How holistic customer service can counter the Amazon effect blog banner

10 August 2018 | Alex Ayers


Using the strengths of the high street to thrive in retail

One of the key media trends for retail in 2018 has been the death, or at the very best decline, of the high street. It’s featured in almost every newspaper, on the BBC’s flagship political show, Question Time , and in May 2018 was the subject of a

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.

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