Category: Enterprise

How to combat challenges in the financial services sector with digital transformation

Combat challenges in the financial services

25 September 2018 | Alex Ayers


The businesses that fall under the umbrella term of ‘financial services’ are many and varied – insurance, hedge fund management, investment banking, stock brokering, credit services, and so on – but one thing that unites them is the challenges they face. Tech-driven change, for example.

To say the financial services industry is feeling the impact of tech-driven change is probably to understate the fact somewhat. Consumer expectations have shifted and are continuing to shift massively, while

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Investing in the customer experience

Investing in the customer experience blog banner

17 August 2018 | Alex Ayers


Making savings through cloud telephony

Putting customer experience at the very heart of a digital transformation strategy can be the difference between a business thriving and going into administration. There are all too many cautionary tales of the companies that were dealt a devastating hand after not adapting their offering to the evolving expectations of their customers.

But this fate is not only reserved for the likes of Toys R Us, Maplin, Blockbuster and many other retail

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How holistic customer service can counter the Amazon effect

How holistic customer service can counter the Amazon effect blog banner

10 August 2018 | Alex Ayers


Using the strengths of the high street to thrive in retail

One of the key media trends for retail in 2018 has been the death, or at the very best decline, of the high street. It’s featured in almost every newspaper, on the BBC’s flagship political show, Question Time, and in May 2018 was the subject of a parliamentary inquiry, the aim of which is to understand what the British high street might look like come

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Creating the Connected Shop

creating the connected shop

31 July 2018 | Alex Ayers


Customer WiFi: nice-to-have or must-have?

It will come as a surprise to no-one that online shopping is still on the rise. According to the latest figures from the UK’s Office for National Statistics, the proportion of online sales for retail businesses is at an all-time high and still growing year-on-year. Granted, it’s quicker in some kinds of retail than others; the proportion for clothing retailers has jumped from 14.7% to 17.6% in the last year alone,

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SIP and the City

Canary Wharf

30 May 2018 | Gary Dudbridge


The world of international finance is fast moving; modern banking is an always-on, 24 hour business, and for real success, reliable and effective means of communication are an essential component of that business.

Huge advances in telecommunications technology mean that the great banking cities like London are now hyper-connected smart cities, with burgeoning high tech commerce centres – the world of finance demands great communications tools as a fundamental backbone to doing business.

From multi-billion dollar bulge

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.

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