Category: Enterprise

How holistic customer service can counter the Amazon effect

How Holistic Customer Service can counter the Amazon effect

10 August 2018 | Alex Ayers


Using the strengths of the high street to thrive in retail

One of the key media trends for retail in 2018 has been the death, or at the very best decline, of the high street. It’s featured in almost every newspaper, on the BBC’s flagship political show, Question Time, and in May 2018 was the subject of a parliamentary inquiry, the aim of which is to understand what the British high street might look like come

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Creating the Connected Shop

creating the connected shop

31 July 2018 | Alex Ayers


Customer WiFi: nice-to-have or must-have?

It will come as a surprise to no-one that online shopping is still on the rise. According to the latest figures from the UK’s Office for National Statistics, the proportion of online sales for retail businesses is at an all-time high and still growing year-on-year. Granted, it’s quicker in some kinds of retail than others; the proportion for clothing retailers has jumped from 14.7% to 17.6% in the last year alone,

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SIP and the City

Canary Wharf

30 May 2018 | Gary Dudbridge


The world of international finance is fast moving; modern banking is an always-on, 24 hour business, and for real success, reliable and effective means of communication are an essential component of that business.

Huge advances in telecommunications technology mean that the great banking cities like London are now hyper-connected smart cities, with burgeoning high tech commerce centres – the world of finance demands great communications tools as a fundamental backbone to doing business.

From multi-billion dollar bulge

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Why telecoms resilience matters for Financial Services

19 February 2018 | Cem Ahmet


Today’s consumers are increasingly expectant of access to always-on technology and services, and there are few sectors where this is truer than in financial services.

Access to 24/7 banking, for example, is seen as a given. As a result, online banking outages result in significant brand damage and are unsettling for users. That same ‘always-on’ expectation applies to a financial services company’s customer service phone lines. Customers want to be able to speak to someone on

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The 140 year journey to SIP

The 140 year journey to SIP

27 July 2017 | Gary Dudbridge


When Alexander Graham Bell made the first telephone call back in 1876, and was awarded the US patent for ‘transmitting vocal or other sounds telegraphically by causing electrical undulations’ , it wasn’t immediately clear that the world would change forever, and he could never have imagined a future where everyone carried smartphones as an extension of their personal being into a hyper-connected world.

One thing that hasn’t changed since those days however, would be that business

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.

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