Category: Transformation

How public sector organisations can thrive in the digital age

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12 October 2018 | Sam Winterbottom

For the public sector, ‘thriving’ is a complicated term to unpick. It doesn’t mean a 10% increase in sales or website traffic. It probably doesn’t equate to winning a big new client, and hiring more staff as a result.

Instead, thriving means an engaged workforce, and delivering great services to the general public. It means a secure but transparent infrastructure, which stands up to everything from public scrutiny to international threats. In the digital age, it

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How to maximise technology adoption among staff

How to maximise technology adoption among staff blog

4 October 2018 | Jamie Ward

We live in a fast-moving world, and smaller businesses can’t afford to get left behind. As such, a willingness to invest in new technologies is likely to be a key driver of success for SMEs, enabling your organisation to stay relevant and competitive.

This doesn’t mean you have to invest in every new tech platform that arrives on the scene. But doing nothing is not an option. What’s more, implementing new tech offers huge opportunities for

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How to combat challenges in the financial services sector with digital transformation

Combat challenges in the financial services

25 September 2018 | Alex Ayers

The businesses that fall under the umbrella term of ‘financial services’ are many and varied – insurance, hedge fund management, investment banking, stock brokering, credit services, and so on – but one thing that unites them is the challenges they face. Tech-driven change, for example.

To say the financial services industry is feeling the impact of tech-driven change is probably to understate the fact somewhat. Consumer expectations have shifted and are continuing to shift massively, while

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Investing in the customer experience

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17 August 2018 | Alex Ayers

Making savings through cloud telephony

Putting customer experience at the very heart of a digital transformation strategy can be the difference between a business thriving and going into administration. There are all too many cautionary tales of the companies that were dealt a devastating hand after not adapting their offering to the evolving expectations of their customers.

But this fate is not only reserved for the likes of Toys R Us, Maplin, Blockbuster and many other retail

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Part 3: The role of voice in public sector digital transformation

17 July 2018 | Sam Winterbottom

By 2020, the UK government’s digital transformation strategy is aiming to transform the relationship between citizen and state. In other words, public sector departments are intent on revolutionising the way they do things to become more efficient, intelligent, smarter and smoother.

Of course, that brings to mind things like better data usage in airports to recognise frequent travellers, GP appointments carried out over a video link, or the recently announced unlocking of Ordnance Survey mapping and

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.