Category: Data

How holistic customer service can counter the Amazon effect

How Holistic Customer Service can counter the Amazon effect

10 August 2018 | Alex Ayers

Using the strengths of the high street to thrive in retail

One of the key media trends for retail in 2018 has been the death, or at the very best decline, of the high street. It’s featured in almost every newspaper, on the BBC’s flagship political show, Question Time, and in May 2018 was the subject of a parliamentary inquiry, the aim of which is to understand what the British high street might look like come

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Creating the Connected Shop

creating the connected shop

31 July 2018 | Alex Ayers

Customer WiFi: nice-to-have or must-have?

It will come as a surprise to no-one that online shopping is still on the rise. According to the latest figures from the UK’s Office for National Statistics, the proportion of online sales for retail businesses is at an all-time high and still growing year-on-year. Granted, it’s quicker in some kinds of retail than others; the proportion for clothing retailers has jumped from 14.7% to 17.6% in the last year alone,

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What’s the latest on PCI compliance – and what does it mean for SMEs?

EU - Whats the latest on PCI compliance – and what does it mean for SME

7 June 2018 | Jamie Ward

2018 has already been a big year for regulatory compliance. The GDPR deadline day has come and gone – and in the noise that surrounded GDPR readiness, you may not have noticed that earlier in the year (February), the PCI DSS (Payment Card Industry’s Data Security Standard) version 3.2 came into effect.

PCI compliance has been a requirement, in one way or another, since 2004. And yet, according to the Verizon 2017 Data Breach Investigations Report,

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Are data services the key to arming the recruitment industry for the future?


23 May 2018 | Jamie Ward

The recent McKinsey report – Jobs lost, jobs gained: Workforce transitions in a time of automation –  has offered compelling insights into what the future of work might look like as new technologies continue to emerge in an ever-changing digital market. Automation is expected to have a particularly far-reaching effect on workforces all over the world, with around 50% of today’s work-related activities thought to have the potential to be automated (at least theoretically).

For workers,

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With just months to go until GDPR, what can you do to prepare?

27 February 2018 | Jamie Ward

The clock is ticking on EU GDPR regulations, due to be enforced on 25th May 2018 and replacing the Data Protection Act of 1998. With the threat of big fines looming over non-compliant organisations, all businesses, including SMEs, must make sure they’re ready in time for the changes. Your GDPR plan-of-action should be well underway by now, but nonetheless, here’s our checklist to help you get prepared for compliance in the next few months:


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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.