Category: Cloud

A beginner’s guide to hosted telephony

EU - A beginner guide to hosted telephony

3 Dec 2018 | Neil Taylor


As Gamma discovered in our latest research report, more and more businesses are moving their applications to the cloud, rather than investing in on-premise solutions. Telephony is no exception to this, and hosted telephony – also known as Voice over Internet Protocol (VoIP) – has become a popular option for businesses in recent years. It offers a range of benefits, can be converged with data services, and even allows organisations to combine their fixed and

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Why mid-sized businesses are moving to the cloud

Mid sized business cloud

7 Nov 2018 | Cem Ahmet


According to international accounting firm BDO, mid-sized businesses are the engine of the UK economy, having ‘grown faster and generated larger profit growth over the last five years than their smaller and larger counterparts’. These companies play a key role in generating UK revenue and creating jobs, so it’s vital they’re supported with the best possible IT infrastructure.

But choosing the right infrastructure isn’t easy. Especially when these companies often face the lingering challenges of being

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Investing in the customer experience

Investing in the customer experience blog banner

17 Aug 2018 | Alex Ayers


Making savings through cloud telephony

Putting customer experience at the very heart of a digital transformation strategy can be the difference between a business thriving and going into administration. There are all too many cautionary tales of the companies that were dealt a devastating hand after not adapting their offering to the evolving expectations of their customers.

But this fate is not only reserved for the likes of Toys R Us, Maplin, Blockbuster and many other retail

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How holistic customer service can counter the Amazon effect

How holistic customer service can counter the Amazon effect blog banner

10 Aug 2018 | Alex Ayers


Using the strengths of the high street to thrive in retail

One of the key media trends for retail in 2018 has been the death, or at the very best decline, of the high street. It’s featured in almost every newspaper, on the BBC’s flagship political show, Question Time, and in May 2018 was the subject of a parliamentary inquiry, the aim of which is to understand what the British high street might look like come

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Creating the Connected Shop

creating the connected shop

31 Jul 2018 | Alex Ayers


Customer WiFi: nice-to-have or must-have?

It will come as a surprise to no-one that online shopping is still on the rise. According to the latest figures from the UK’s Office for National Statistics, the proportion of online sales for retail businesses is at an all-time high and still growing year-on-year. Granted, it’s quicker in some kinds of retail than others; the proportion for clothing retailers has jumped from 14.7% to 17.6% in the last year alone,

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.

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