Category: Cloud

Investing in the customer experience

Investing in the customer experience blog banner

17 August 2018 | Alex Ayers


Making savings through cloud telephony

Putting customer experience at the very heart of a digital transformation strategy can be the difference between a business thriving and going into administration. There are all too many cautionary tales of the companies that were dealt a devastating hand after not adapting their offering to the evolving expectations of their customers.

But this fate is not only reserved for the likes of Toys R Us, Maplin, Blockbuster and many other retail

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How holistic customer service can counter the Amazon effect

How holistic customer service can counter the Amazon effect blog banner

10 August 2018 | Alex Ayers


Using the strengths of the high street to thrive in retail

One of the key media trends for retail in 2018 has been the death, or at the very best decline, of the high street. It’s featured in almost every newspaper, on the BBC’s flagship political show, Question Time, and in May 2018 was the subject of a parliamentary inquiry, the aim of which is to understand what the British high street might look like come

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Creating the Connected Shop

creating the connected shop

31 July 2018 | Alex Ayers


Customer WiFi: nice-to-have or must-have?

It will come as a surprise to no-one that online shopping is still on the rise. According to the latest figures from the UK’s Office for National Statistics, the proportion of online sales for retail businesses is at an all-time high and still growing year-on-year. Granted, it’s quicker in some kinds of retail than others; the proportion for clothing retailers has jumped from 14.7% to 17.6% in the last year alone,

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How to Align your Business Mobile Solution to Millennial Needs

how to align your business mobile solution to millennial needs

31 July 2018 | Jamie Ward


It may sound like a stereotype but millennials expect their technology to be fast, accessible and on-demand and this extends to how they do business. Millennials have limited patience for work systems that slow them down in their career – they don’t want to compromise on efficiency because their organisation provides them with inflexible telecommunications. They want access to a full suite of mobile solutions that empowers them to work from anywhere.

These expectations are not

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Mobility and millennials in the workplace

Mobility Millennials Blog

17 July 2018 | Jamie Ward


Millennials are getting older. They’re moving up the career ladder and bringing along a new set of standards for workplace culture and environment – ones which position seamless telecommunications as a high priority. Millennials may be stereotypes, but the assumptions are  true –  they want things faster, more reliable and easy to use.

These standards are likely to influence whether millennials decide to stay at a company or move on. They don’t want to work for

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The views in these articles are the personal views of the author and are not necessarily endorsed by Gamma.

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