Gamma for the Third Sector

gamma voice, mobile, data and cloud

The Third Sector covers a wide variety of concerns and needs. It is undoubtedly the most complex area in which we work. That said the priorities are the same: saving money, unifying communications and making the most of existing assets.

Gamma for Charity and Not for Profit

It’s an uncertain financial climate and placing increasing pressure on businesses as a result. Not least charities and non-profits, the organisations caring for and supporting society’s most vulnerable and most disadvantaged.

IT and telecoms are important tools, but budgets are always under strain. Securing best value is a pressing concern and that often means making the best use of existing assets or integrating them with new.

Enabling flexible working is also important. To support a workforce that may be fluid and largely voluntary.

Reliability and resilience matter too, particularly when a person’s well-being can depend on remaining in touch.

So does security and confidentiality. For example non-geographic numbering can help preserve anonymity for, and withhold the location of victims under care.

And with the third sector’s ever-present accountability and public scrutiny mandates, it’s vital that charities and non-profits keep costs under control and maintain scrupulous records of expenditure.

“The team’s flexibility and commitment to meet our project deadlines was another big differentiator for us. At every stage they have treated us an implementation partner, rather than just a contract to complete.”

Ashley Bennett,
IT Project Manager,
British Heart Foundation

Gamma and BHF

Would you like to know more? Get in touch today

An introduction to Gamma

 

Brands we work with

Gamma and BHF
Gamma and United Response
Gamma and British Legion

Looking for a telecoms system that can drive your business growth?

Download our SIP Trunking costs and savings guide

Gamma SIP Trunking costs and savings guide

Smart Call Handling

Essential for a charity’s work. For helplines, for donations, to support fund-raising campaigns. Makes telephone interaction better, safer, more effective.

Flexible Working

Allows temporary, voluntary and part-time staff to work wherever they can be most effective. But gives them full access to in-office facilities.

Key Information

Secure visibility of spend and usage. Identifying misuse. Full management reporting for stats and measurement. All through a simple online portal.

Auditing

Managing diverse systems of legacy and new equipment can be daunting. Maintain full oversight. Quickly identify under utilised resources. Spot and remove services that are longer needed.

Controlling Costs

We can rationalise existing disparate network and telecoms estates, helping you make the most of existing budgets and investments while reducing your unpredictable, variable costs. We can go even further, moving you from a capital to an operational expenditure model by migrating away from expensive and inflexible technology such as ISDN and moving to our next generation SIP services or our hosted Horizon telephony platform.

Return On Investment

Cost of ownership can be a hard sell to management. With our solutions you’ll always get complete, accurate billing and management information in real time. To guide on-the-spot decision making while providing positive proof points. We provide tools like Inbound that can ensure business continuity, and provide irrefutable evidence of tangible business improvement.

How does Gamma ensure quality?

More than 98% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.

Satisfaction is our priority.

To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:

  • We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.
  • We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.
  • We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.

Featured products

gamma sip trunking

SIP trunking is a standards based replacement for traditional ISDN. It’s less costly per channel and more flexible in how and where geographic telephone numbers can be used.

Inbound is a feature-rich telephone service with online access to a full range of call routing, monitoring and management tools to empower business and drive customer service.

Our family of high-speed data services connects businesses directly to our next generation network and the internet, providing a range of bandwidths with unrivalled network quality and reliability.

Horizon is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

gamma mobile

Gamma Mobile is a new mobile service built exclusively for business, giving you the flexibility and quality of service you deserve from your mobile network.

Introduction to Gamma SIP

 

Gamma Ethernet

 

Inbound Call Management

 

Resources

Blog