With digital accounting directly and indirectly for £100Bn+ of sales, digital transformation remains the single most important challenge for retailers.
Many have already embraced multi-channel. But digital is also about data-driven marketing – maximising customer experiences, using social media effectively. Mobile, video and online content, brand awareness and consistency, security and compliance, using automation to boost efficiency and profits.
And to deliver on the promise that digital takes a solid IT and network foundation. Indeed your very business probably depends on it. Which is where Gamma comes in.
With a digital presence on nearly every high street we’re empowering retailers with fast, resilient data and voice services.
With hosted voice for the ultimate in freedom and flexibility. With slick in-branch and centralised call handling that exceeds customer expectations. With secure, PCI-compliant services for branch and head office networks. And with the latest SIP telephony that drastically reduces line and call costs for larger store groups.
Across clothing, footwear, fast food, estate agency, sporting goods and many other sectors, Gamma is helping retailers everywhere implement their digital transformation strategies.
Immediate online access to call stats, billing data and other key management information so you can keep a close eye on costs and reduce non-essential traffic.
Gamma’s voice, data and converged services mean you’re ready to evolve to the world of multi-channel retailing.
Fully PCI compliant voice services that support card payments over the phone right across your business.
Working with food outlets, sports and clothing chains, retail industry bodies and others. Our unrivalled presence on the high street supports retail businesses of all sizes.
The Payment Card Industry Data Security Standard (PCI DSS) is the proprietary information security standard defined by the major card companies to help combat fraud and protect consumer card data. Its members include Visa, MasterCard, American Express, Discover and JCB. PCI DSS applies to all organisations that store, process or transmit cardholder information, from any of these members’ cards. The type of annual assessment required varies according to “level”, which is defined according to the volume of payment transactions that are handled.
With 327 controls to consider in total, it is vital to ensure you have them all ticked. The effects of being non-compliant can be disastrous for a business due to the very real financial risk of opportunistic agent fraud and the associated risks to reputation. Some of these include:
We’ve partnered with Semafone to offer a flexible and cost-effective telephony solution to ensure your organisation remains compliant when taking Cardholder Not Present (CNP) payments over the phone. Combining our market leading Gamma SIP Trunks with Semafone’s award winning solution to protect your business from risk.
It’s quick to install, helps to improve agent productivity by reducing Average Handling Times and supports connections ranging from two channels to an unlimited number. Read our factsheet
Satisfaction is our priority.
To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:
SIP with Semafone for PCI compliance
American Golf (Voice services)
American Golf (Converged Private Networks)