Gamma for Local Government

gamma voice, mobile, data and cloud

Gamma for Local Government

Shrinking budgets are bringing radical change in the way Government works. But making economies must never compromise the quality of services provided to citizens.

As a consequence there’s a real need to work with suppliers who can themselves innovate. We can help liberate the true value of existing IT and telecoms investments. Because doing more with less has never been so important.

“Since Gamma started working with us we have been very pleased with the professional approach and attention to detail of the team. We have a number of key drivers. We want a cost-effective service backed by good customer service and a supplier who can help us manage our infrastructure and avoid unnecessary costs. To date Gamma are delivering on all counts. The fact that we can call Gamma and be able to speak to account managers we know by name – is a real bonus.”

Paul White,
Corporate Procurement Manager,
Warwickshire County Council

Would you like to know more? Get in touch today

An introduction to Gamma in the Public Sector

 

Procurement Frameworks

Our public sector team provides specialist sales, ongoing relationship management and delivery focus for central and local government, education, health and housing organisations throughout the UK. We deliver next generation communication services via our own award winning UK fibre network. We have built a strong reputation for listening to our customers, providing the solutions they need and, most importantly, delivering the services they require. All this means our core service teams are uniquely placed with the experience, control and ‘know how’ to meet the specific support and provisioning requirements your organisation needs.

As an approved provider on key network communications frameworks including Crown Commercial Services (Network Services – RM1045), we seek to engage with your long term ICT strategy and provide a transparent route to procurement, delivery and ongoing management. We understand the budget pressures that you are facing and will work with you to increase the impact of every pound you spend, making your budget go further.

We are underpinned by an ethos of quality and singular systems across our network, operations and billing teams. This philosophy meets a range of recognised ISO standards to deliver you the highest quality of service.

We are proud to offer our services to the public sector though a number of procurement frameworks: Crown Commercial Service Network Services – RM1045, Scottish Procurement and JANET purchasing service. It means there is a framework you can use to make buying from us that much easier and provides peace of mind that you are dealing with a supplier that will provide the right communications solutions for your organisation at the best possible price.

Crown Commercial Services Network Services RM1045 is the cornerstone of public sector frameworks. We are now appointed under the following ‘lots’ providing comprehensive access to tenders for voice, data, mobile and IP communications:

Lot 1: Data Access services

Lot 3: Traditional telephony services

Lot 4: Inbound telephony services

Lot 5: IP telephony services

Lot 6: Mobile voice and data services

Lot 8: Videoconferencing services

Lot 9: Audioconferencing services

Lot 10: Integrated Communications

*The RM1045 framework replaces three existing agreements RM860 PSN Connectivity, RM1498 PSN Services and RM1035 Telephony Services.  It is also recognised under its pre-launch project headings Public Services Network 2 (PSN2) and Public Sector Telecommunication Services (PSTS).

Tips to conquer the public sector IT procurement process

Questions to ask when navigating the IT procurement minefield

Tech success in the public sector

Controlling Costs

We can rationalise existing disparate network and telecoms estates, helping you make the most of existing budgets and investments while reducing your unpredictable, variable costs. We  can go even further, moving you from a capital to an operational expenditure model by migrating away from expensive and inflexible technology such as ISDN and moving to our next generation SIP services or our hosted Horizon telephony platform.

Return On Investment

Cost of ownership can be a hard sell to management. With our solutions you’ll always get complete, accurate billing and management information in real time. To guide on-the-spot decision making while providing positive proof points for the board. We provide tools like Inbound that can ensure business continuity, and provide irrefutable evidence of tangible business improvement.

Flexibility

Gamma’s solutions are natural enablers for mobility and flexibility in business. Hot-desking, home working and mobile working are just the start.

Productivity

Flexible working is one factor in driving staff productivity. Gamma’s solutions go one step further with intelligent call routing, fixed/mobile integration and unified communications compliance tested and able to integrate with Microsoft Skype for Business and leading CRM tools such as Salesforce, to help your staff work and collaborate smarter and more effectively.

How does Gamma ensure quality?

More than 98% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.

Satisfaction is our priority.

To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:

  • We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.
  • We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.
  • We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.

Featured products

gamma sip trunking

SIP trunking is a standards based replacement for traditional ISDN. It’s less costly per channel and more flexible in how and where geographic telephone numbers can be used.

Inbound is a feature-rich telephone service with online access to a full range of call routing, monitoring and management tools to empower business and drive customer service.

Our family of high-speed data services connects businesses directly to our next generation network and the internet, providing a range of bandwidths with unrivalled network quality and reliability.

Horizon is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

gamma mobile

Gamma Mobile is a new mobile service built exclusively for business, giving you the flexibility and quality of service you deserve from your mobile network.

Resources

Blog