Gamma for Housing

gamma voice, mobile, data and cloud

Gamma has been awarded a four year framework agreement to be a communications supplier to PFH, the Procurement For Housing group. Under the framework, we are able to provide our full range of voice, data, mobile and security solutions to all PfH members throughout the UK, substantially saving you money for the provision of your communications.

Delivering the best for less

As a mantra for the UK housing sector, that’s never been more appropriate than now as cut backs in funding begin to really bite.

The operator of our own wholly owned network, we’re perfectly placed to offer a combination of top service and value, leaving you free to better serve your tenants.

It’s already what we do for PfH, the Procurement For Housing group, delivering our full range of voice, data, mobile and security solutions to PfH members throughout the UK, and cutting their communications costs down to size.

First, we’ll work with you on a full audit to see what you use, how you use it, and how you can get more for less with your existing assets. Then we’ll show you how you can move forward, using the latest Gamma technology to deliver even more.

Our range of mobile, data and hosted telephony solutions could have been designed just for the housing sector. Solutions such as our Inbound platform, which allows you to manage your incoming calls in the cloud and ensure that tenants speak to the right person first time very time. Or our flexible working solutions with features such as witheld calling line identity services for buildings that house vulnerable people, and number masking for helplines where operatives work from home.

We’ve call barring solutions to prevent misuse of phone services and, with tenant safety the aim, fully managed blue light lifelines.

With Gamma, you can deliver the best for less.

“We wanted a communications system that was robust, resilient and reliable and that allowed joined up communications between sites. Gamma’s customer service has
been second to none, they deal with any issues promptly and their Inbound service means we can easily divert lines in an emergency”

Sue Smith,
ICT Service Desk Manager,
First Wessex

Would you like to know more? Get in touch today

An introduction to Gamma in the Public Sector

 

Organisations we work with

Tips to conquer the public sector IT procurement process

Questions to ask when navigating the IT procurement minefield

Tech success in the public sector

Solutions for Housing

Getting more for less

With large telecoms and IT infrastructures there is almost always spend that is simply not required or is being heavily underutilised. We’ll audit all your communications services, identify what’s not required and provide immediate cost savings.

Mobility solutions

Manage the shift to shared services or consolidation of services – our cloud communications solutions can assist any health organisation in consolidating their infrastructure, whether it’s merging numbering plans or transitioning from legacy technology such as ISDN to SIP trunks.

Flexible working

We offer a great selection of services to help you work more flexibly, such as witheld caller identity services for buildings that house vulnerable people so numbers cannot be traced; number masking for helplines where operatives work from home and call barring solutions to prevent misuse of phone services and the prevention of premium rate calling.

Client vulnerability

Due to the vulnerability of some social housing clients, we often utilise Blue Light services for their lifelines which we manage. Through our relationship with Openreach we are able to expedite fault repair of these special lines with the Emergency Welfare Team to minimise the risk to your users.

How does Gamma ensure quality?

More than 98% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.

Satisfaction is our priority.

To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:

  • We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.
  • We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.
  • We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.

Featured products

gamma sip trunking

SIP trunking is a standards based replacement for traditional ISDN. It’s less costly per channel and more flexible in how and where geographic telephone numbers can be used.

Inbound is a feature-rich telephone service with online access to a full range of call routing, monitoring and management tools to empower business and drive customer service.

Our family of high-speed data services connects businesses directly to our next generation network and the internet, providing a range of bandwidths with unrivalled network quality and reliability.

Horizon is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

gamma mobile

Gamma Mobile is a new mobile service built exclusively for business, giving you the flexibility and quality of service you deserve from your mobile network.

Gamma SIP

 

Gamma Mobile

 

Inbound Call Management

 

Resources

Case Studies

 

Blog