Gamma for Professional Services

gamma voice, mobile, data and cloud

Gamma for Professional Services

Lawyers, accountants, financial services, agents, consultants – any professional services organisation’s success hinges on client and third-party contact.

Face to face, of course, but also by phone, mobile, email, messaging or teleconferencing. In the office, out on site, on the move, at home offices – wherever staff can work most effectively.

The question is how to ensure effective communication that meets the needs of both your workforce and your customer, in today’s bustling, dynamic, want-it-yesterday business world. How to keep and maintain that contact as seamlessly as possible, when people are constantly on the move.

Telephony plays a big part. Telephony that forges links between dispersed teams, hot desking staff and people on the move, that follows people around rather than tying them to a desk, that connects people, not handsets and mobiles. And telephony that enhances productivity, not stifles it.

Our solutions deliver vastly more flexibility and resilience than conventional telephony while enabling greater productivity and driving more value for your business. And they offer a clear migration path to fully unified communications – letting people connect, work and collaborate in a way they never could before.

We recognise that for professionals, being out of touch, out of contact, risks hard-won business relationships and costs money in lost productivity. Which is why all our telephony solutions feature comprehensive backup and recovery options.

A temporarily closed office or a failed line no longer means missed calls. In built resilience minimizes disruption and, when unavoidable, recovery plans can be implemented in seconds to route to other premises, to homes and to mobiles.

And you’ll appreciate our clear and accurate billing, all available online, to help you control costs and to bill your clients.

“With Horizon we can communicate better and the whole phone setup is much improved. Staff and senior management can travel around different offices, yet will always be able to stay in touch and our clients can rely on receiving an instant response.”

Rupert Verdi, MD and co-founder, Keatons Estate Agents

Would you like to know more? Get in touch today

An introduction to Gamma

 

Brands we work with

Gamma and The West Brom
Gamma and Saffery Champness
Gamma and Metro Bank
Gamma and Dignity
Gamma and BDO
Gamma and UHY Hacker Young

Is your phone system holding you back or helping you fly?

Unleash the true potential of your business

Gamma telephony for Professional Services

Service

You’ll find our services to be just as responsive as your own. Effective solutions, effectively supported. Backed by a network with 99.999% availability.

Integration

Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better, smarter, wherever they can be most effective.

Billing

Get highly accurate billing data and stats instantly online. Produce per-client costings with ease and drill down into call data to make your operation more efficient.

Resilience

The power to keep on working through the unexpected. With inbuilt network resilience maximizing uptime and business continuity functionality at the touch of a button.

How does Gamma ensure quality?

More than 98% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.

Satisfaction is our priority.

To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:

  • We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.
  • We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.
  • We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.

Are you ready for PCI compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is the proprietary information security standard defined by the major card companies to help combat fraud and protect consumer card data. Its members include Visa, MasterCard, American Express, Discover and JCB. PCI DSS applies to all organisations that store, process or transmit cardholder information, from any of these members’ cards. The type of annual assessment required varies according to “level”, which is defined according to the volume of payment transactions that are handled.

With 327 controls to consider in total, it is vital to ensure you have them all ticked. The effects of being non-compliant can be disastrous for a business due to the very real financial risk of opportunistic agent fraud and the associated risks to reputation. Some of these include:

  • Compromising your customers’ payment data
  • Loss of customers, damage to your brand and reputation
  • Expensive lawsuits and insurance claims
  • Substantial payment card user and Government fines

We’ve partnered with Semafone to offer a flexible and cost-effective telephony solution to ensure your organisation remains compliant when taking Cardholder Not Present (CNP) payments over the phone. Combining our market leading Gamma SIP Trunks with Semafone’s award winning solution to protect your business from risk.

It’s quick to install, helps to improve agent productivity by reducing Average Handling Times and supports connections ranging from two channels to an unlimited number. Read our factsheet

Featured products

gamma sip trunking

SIP trunking is a standards based replacement for traditional ISDN. Save money, be more flexible with calls and partner with Semafone for PCI compliance

Inbound is a feature-rich telephone service with online access to a full range of call routing, monitoring and management tools to empower business and drive customer service.

Our family of high-speed data services connects businesses directly to our next generation network and the internet, providing a range of bandwidths with unrivalled network quality and reliability.

Horizon is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

gamma mobile

Gamma Mobile is a new mobile service built exclusively for business, giving you the flexibility and quality of service you deserve from your mobile network.

Gamma SIP Trunks

 

Gamma Mobile

 

Gamma Ethernet

 

Resources

Recruitment Agency Case Study: iO Associates

 

Case Study: Thrifty Car and Van Rental

 

Blog