Lawyers, accountants, financial services, agents, consultants – any professional services organisation’s success hinges on client and third-party contact.
Face to face, of course, but also by phone, mobile, email, messaging or teleconferencing. In the office, out on site, on the move, at home offices – wherever staff can work most effectively.
The question is how to ensure effective communication that meets the needs of both your workforce and your customer, in today’s bustling, dynamic, want-it-yesterday business world. How to keep and maintain that contact as seamlessly as possible, when people are constantly on the move.
Telephony plays a big part. Telephony that forges links between dispersed teams, hot desking staff and people on the move, that follows people around rather than tying them to a desk, that connects people, not handsets and mobiles. And telephony that enhances productivity, not stifles it.
Our solutions deliver vastly more flexibility and resilience than conventional telephony while enabling greater productivity and driving more value for your business. And they offer a clear migration path to fully unified communications – letting people connect, work and collaborate in a way they never could before.
We recognise that for professionals, being out of touch, out of contact, risks hard-won business relationships and costs money in lost productivity. Which is why all our telephony solutions feature comprehensive backup and recovery options.
A temporarily closed office or a failed line no longer means missed calls. In built resilience minimizes disruption and, when unavoidable, recovery plans can be implemented in seconds to route to other premises, to homes and to mobiles.
And you’ll appreciate our clear and accurate billing, all available online, to help you control costs and to bill your clients.
Rupert Verdi, MD and co-founder, Keatons Estate Agents
You’ll find our services to be just as responsive as your own. Effective solutions, effectively supported. Backed by a network with 99.999% availability.
Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better, smarter, wherever they can be most effective.
Get highly accurate billing data and stats instantly online. Produce per-client costings with ease and drill down into call data to make your operation more efficient.
The power to keep on working through the unexpected. With inbuilt network resilience maximizing uptime and business continuity functionality at the touch of a button.
Satisfaction is our priority.
To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:
The Payment Card Industry Data Security Standard (PCI DSS) is the proprietary information security standard defined by the major card companies to help combat fraud and protect consumer card data. Its members include Visa, MasterCard, American Express, Discover and JCB. PCI DSS applies to all organisations that store, process or transmit cardholder information, from any of these members’ cards. The type of annual assessment required varies according to “level”, which is defined according to the volume of payment transactions that are handled.
With 327 controls to consider in total, it is vital to ensure you have them all ticked. The effects of being non-compliant can be disastrous for a business due to the very real financial risk of opportunistic agent fraud and the associated risks to reputation. Some of these include:
We’ve partnered with Semafone to offer a flexible and cost-effective telephony solution to ensure your organisation remains compliant when taking Cardholder Not Present (CNP) payments over the phone. Combining our market leading Gamma SIP Trunks with Semafone’s award winning solution to protect your business from risk.
It’s quick to install, helps to improve agent productivity by reducing Average Handling Times and supports connections ranging from two channels to an unlimited number. Read our factsheet