Business Process Outsourcing

gamma voice, mobile, data and cloud

Business Process Outsourcing

Gamma’s BPO (Business Process Outsourcing) team delivers solutions specific to particular end-user requirements.  The team works “shoulder to shoulder” with BPOs and Systems Integrators in deploying turnkey solutions to enterprise and public sector organisations, offering fully-managed services that credibly compete with the major networks.

Historically enterprise and FTSE businesses have outsourced functions such as HR or Payroll services to help them deliver operational efficiencies. Increasingly this trend has extended to the outsourcing of IT and telephony contracts.

Gamma’s specialist BPO team offers the following business benefits:

  • Access to an experienced bid team
  • Access to dedicated pre-sales and systems architects
  • Flexibility around customer provisioning and billing, including bureau services
  • Access to Gamma’s extended suite of voice, data, mobile and unified communications services
  • Access to Gamma’s managed services portfolio – including project management, installation and outsource operations
  • Access to optional deal-focused commercials, such as MISA-type solution commitments
  • Access to Gamma’s public sector frameworks, including RM1045 and G-Cloud

To find out more about Gamma’s BPO team or how your business could benefit from some of these services please contact us.

Would you like to know more? Get in touch today

An introduction to Gamma and BPO

Brands we work with

How does Gamma ensure quality?

More than 98% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.

Satisfaction is our priority.

To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:

  • We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.
  • We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.
  • We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.

Featured products

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SIP trunking is a standards based replacement for traditional ISDN. Save money, be more flexible with calls and partner with Semafone for PCI compliance

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Horizon is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

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