Communicate – November

Your monthly update on what’s going on around Gamma

gamma voice, mobile, data and cloud

In this issue…

Intro

All the latest updates from Gamma.

Horizon top-tips for the festive period

Our specialists have answered the most frequently asked questions to help lighten the load for you this holiday season.

Some updates on Horizon

Here’s the latest on our hosted telephony solution.

Protect your business this winter

Find out how to minimise the effects of costly unplanned downtime with our comprehensive eGuide.

Next generation call reporting – Horizon Call Centre

Find out more about a hosted telephony feature which can boost your businesses productivity while still delivering a first rate customer service.

New Gamma Mobile

Learn more about our new mobile solution, it’s features and benefits and how it could work for your business.

Welcome to our latest Communicate

In this issue, we’ll be covering the topic of adverse weather conditions and what to do if this causes havoc with your business communications. We’ll be helping you to ensure complete continuity for your telecoms.

In view of the upcoming holiday season our Horizon team have answered the top 5 most frequently asked questions.

We’ll also be looking at why more businesses are choosing Horizon Call Centre to gain better control of their call reporting. Finally,we’ll be telling you a little more about our new mobile service.

Don’t forget, if you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – option 4.

Steve Mills
Head of Major Accounts

Colorful fireworks explosions in National Day

Voice

Horizon Top Tips

Top tip 1.

Christmas and New Year – it’s that time of year again when you need to remember to update your closed schedule to cover the festive season.
Here’s how.

Login to your Horizon admin portal using your username and password:

Edit your main number call group and select ‘advanced settings’, then click ‘edit against schedule’:

Click the ‘pencil’ icon:

Select ‘add event’:

Unselect ‘all day event’ and enter the start and end date for your Christmas hours and click ‘create’:

If you need to add another event (for New Year perhaps?). This time you could leave the ‘all day event’ selected as the bank holiday for New Year is just the 2nd January. If you need longer or specific hours then unselect the ‘all day event’ as you did for the Christmas period:

Once you have entered all the closed events, just click the ‘x’ button:

Finally press ‘save’:

ALL DONE!

Top tip 2

Here’s how to empty your user and huntgroup voicemail boxes.

Accessing Huntgroup voice messages.

From the keypad press the ‘mail’ button then press ‘*’. You will then be asked for your mailbox ID. This will be your Huntgroup extension number.

  1. Enter your passcode followed by the ‘#’ key
  2. You will hear the following menu
  3. Press ‘1’ to access your voicemail box
  4. Press ‘2’ to change your express profile
  5. Press ‘3’ record your name
  6. Press ‘4’ to change call forward options
  7. Press ‘7’ to change your hoteling options
  8. Press ‘8’ to change your passcode
  9. Press ‘9’ to Exit

Accessing User voice messages.

From the keypad press the ‘mail’ button. Enter your passcode followed by the ‘#’ key. You will hear the following menu:

  1. Press ‘1’ to access your voicemail box
  2. Press ‘2’ to change your express profile
  3. Press ‘3’ record your name
  4. Press ‘4’ to change call forward options
  5. Press ‘7’ to change your hoteling options
  6. Press ‘8’ to change your passcode
  7. Press ‘9’ to exit

Top tip 3

Using the do not disturb function:

Enabling do not disturb (DND) stops your phone from ringing and sends all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged to your recent calls list. When you enable do not disturb, the following happens: The ‘do not disturb’ icon displays in the status bar, as shown next.

If your phone is idle, the ‘do not disturb’ icon displays next to your phone line in ‘lines view’. If you have new messages or forwarding enabled, the ‘messages’ or ‘forwarding’ icon will display instead.

Top tip 4

Here’s where you can find all of our handy Horizon user guides.

Using http://www.gamma.co.uk/support/documentation/  you can access a library of the most up-to-date information relating to the products you are using and information for other products that may suit your needs.

Top tip 5

If you’ve ever had any trouble finding your way around our customer portal. You can hover over the question marks on the top of the page and it will give you hints and tips relevant to that page.

We hope you found these tips useful, if you have any further questions, please don’t hesitate to contact us on 0333 014 0333 and we’ll be happy to help you.

Some updates to Horizon

Additional CRMs for the Integrator soft client

Voice

At the end of October, we released six new CRMs which can be used with the Integrator soft clients. The user guides include:

  • WinSIMS
  • Rezi
  • RPM
  • PCHomes
  • Autotask
  • Dezrez

A new download url is now published on the Horizon Portal and any automated emails received by customers will include the new download link.

Existing users will get an update button on their Integrator Configuration versions page and to take advantage of these extra CRMs, they will have to re-install the Integrator client completely.

Horizon Portal Improvements

Call Queue Group – we have now added the ‘Play Busy Tone’ under the Options tab as part of the Overflow Settings sub menu and the “Transfer to Phone Number” option realigned to make it clear that it can be used without needing to select “Enable Overflow after call wait _x_ seconds”.

Previously the options appeared under the overflow options, giving the user the impression that you need to have “Enable overflow after call wait _x_ seconds” selected to use the other two options.

Old version

New version

User extension numbering – when adding users, the Horizon GUI will now automatically populate the users extension number with the relevant last digits of the main DDI number to match the selected length ie last 3,4, 5 etc.

Protect your business this winter

Gamma business continuity

Voice

Creating a disaster recovery plan for your business telecoms could be one of the most important decisions you make.

Unforeseen disasters like floods or heavy snow are not the only circumstances that can affect your business communications. Other factors such as fires, power cuts, downed trees or even the accidental cutting of a cable in your area, could disrupt your operations.

We understand that it’s vital for your customers, suppliers and staff to be able contact you – this is why we’ve put together a comprehensive guide filled with hot topics and advice on the subject.

You can watch our disaster recovery webinar, read our step by step eGuide and take a look at our expert blogs which will highlight how you can protect your business from the impact of unplanned downtime and improve resilience in your communications infrastructure.

What will be the cost of losing your phones? – How much will downtime cost your business?

If your phone system went down for an hour, a day, a week… what would that do to your bottom line? If your business relies on active communications, then you could be putting yourself at risk by not having a back-up plan.

If you have any questions, please don’t hesitate to request a call back from your CDM on 0333 014 0000.

Next generation call reporting

Horizon Call Centre

Voice

Horizon Call Centre is an extension to our award-winning Horizon hosted telephony platform, offering you greater control over how your calls are managed while boosting productivity and helping you deliver a first-rate service to your customers.

The key features and benefits:

  • Flexible and intelligent call distribution
  • Queue up to 50 calls a time
  • Calls for multiple departments to one device
  • Quickly and seamlessly escalate calls
  • Track staff performance
  • Report on different periods of time

Who is Horizon Call Centre aimed at?

It’s ideal for any business that receives inbound calls; for example those with sales teams, help desks, accounts departments, receptionists or customer service representatives, through to the more traditional large call centre environments.

Find out more about this innovative new feature by downloading our full brochure or give us a call on 0333 014 0000 if you would like to discuss how Horizon Call Centre can help your business.

Next generation call reporting

Horizon Call Centre

Voice

After the recent launch of our brand new mobile solution, we’d like tell you a little more about the new service and how it can improve flexible working, continuity and productivity for your business.

Why Gamma mobile is ideal for your business:

It’s built for business
Our network is designed with business users in mind, from providing improved coverage with our MultiNet service through to a great range of standard and optional features including business-grade voicemail. If you’re looking for a personal service from a provider with its own reliable established network, Gamma Mobile is the ideal choice.

Data when you need it
We have a range of cost-effective tariffs to suit any requirement. Whether it’s mobile broadband, email or both; by tethering a device to a laptop our data network will give you the speeds and connectivity you need. We know how important it is to stay connected which is why we won’t cut users off when they reach their threshold, instead we’ll send an alert letting them know they’re reaching their limit.

Business travel
Avoid bill shock and unexpected data charges when overseas. With Gamma Mobile you can control your expenditure when roaming with our range of Business Traveller bolt-ons to suit your schedule.

Keeping employees connected at all times
Gamma Mobile is ideal for companies who need to be in constant contact with their mobile users, whether it is via voice or email. Our position as a fixed-line and mobile provider means you can benefit from preferential on-net rates.

Service excellence
Gamma is also committed to excellence in customer service and support – it’s what makes us stand out from our competitors. Our UK support teams are co-located so you can always get through to the right person to handle your query, and our teams are experts in both fault resolution and provisioning.

For more information on Gamma Mobile and how it can help your business, please contact your CDM on 0333 014 0000.