Our partner update – September

Your monthly update on what’s going on around Gamma

gamma voice, mobile, data and cloud

In this issue…

Intro

All the latest updates from Gamma.

Horizon

The latest updates and guides for Horizon.

Mobile

The latest updates for Mobile.

Welcome to our latest Product Bulletin!

This month we’ve some updates to our Horizon solution and Mobile hardware.

Read on for more information on our latest developments and as ever, if you have any questions, please call your Business Development Manager directly.

Alternatively, you can contact the Channel Partner Hotline on 0333 014 0444.

Best wishes,

Emma

Horizon

Our latest updates and guides

Voice

Mobile soft client upgrade

We have now upgraded the Android and iOS mobile soft clients which now use Apple and Google’s new push notification services.

• 10th September 2017 – the new Android soft client was made available via Play Store

• 13th September 2017 – the new iPhone soft client was made available via App Store

Update and refresh of the iOS soft client

The latest version of the iOS soft client is available via the App store.

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New livery

A full user guide is available on both the CP Portal and the Gamma web site. The new client will run on iOS 9, iOS 10 and iOS 11 and is supported on the following devices:

iPhone 5 iPhone 5C iPhone 5S
iPhone 6 iPhone 6 Plus
iPhone 7 iPhone 7 Plus

New features

The new version of the client now supports the use of the Apple CallKit and utilises push notifications for incoming calls. This means that when a user receives a call, instead of a SIP INVITE being sent to the client, a push notification is sent to Apple from Horizon who then forward this onto the mobile device. After receiving this push notification, the client communicates with Horizon to retrieve the incoming call.

Advantages of the new iOS CallKit integration include:

• Calls can be answered from the locked screen and it also provides native in-call screen support

• Users have the option of sending emails to contacts if they have an email address available using their default email application

• Seamless hand over of active calls when the handset changes data networks (e.g. Wi-Fi to 3G). This prevents calls from dropping should the user’s data network situation change mid-call

• The ability to receive a mobile call whilst on a Horizon client call. Users will then have the option to:

– Accept the mobile call and end the Horizon client call

– Send the mobile call to the mobile voicemail service

– Accept the mobile call and hold the Horizon client call

– With the Hold and Accept option, users can then freely switch between the two calls by placing the other call on hold

Improved battery and data usage

Since the client is using the push notifications, it no longer needs to maintain a persistent SIP connection with the Horizon infrastructure. This means that the client does not need any keep alive messaging when there are no calls or call attempts in progress and allows the device to put the App into hibernation to conserve power. This lack of constant communication improves battery usage and also means that the client uses less data.

Resolution of known behaviours

The following known behaviours have been resolved with this upgrade:

• Unable to answer a client call without entering the PIN code when the device is locked. Users will need to be running iOS 10+ for this

• Incoming call on native dialler puts iOS soft client call on hold. Users will need to be running iOS 10+ for this

• Incorrect contact details displayed when a user without a DDI is presenting the site DDI. This has been resolved and the correct caller name will now be presented to the iOS client user

• Caller would hear short loud burst of audio when calling an iOS user

• Registration failover could take up to 6 minutes

• A caller hears an echo if iOS client has loudspeaker active

Update and refresh of the Android soft client

The latest version of the Android soft client is available via the Play store from 10th September 2017.

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New livery

A full user guide is available on the Gamma web site and the new soft client will work on devices that are running Android OS 4.2 or later that conform to the following requirements:

• Dual-core CPU (or higher)     • 1 GB RAM (or higher)

• RMv7 instruction set               • Minimum screen resolution 320 x 480

The new Android soft client provides the following benefits:

• Calls and message waiting indicator are now delivered via Android Push Notifications. This provides improved battery life as the application does not need to maintain a constant connection to Horizon SBCs

• New Horizon colour-scheme and icons have been applied

• Improved data usage – since the client has made the leap to push notifications, it no longer needs to maintain a persistent SIP connection with the SBC. This means that the client does not send any REGISTERS or any other SIP packets when there are no calls or call attempts in progress. The lack of constant REGISTERS not only helps improves battery usage but also means that the client uses less data when it is running in the background

• Users now have the option of sending emails to contacts if they have an email address available using their default email application

• Seamless hand over of active calls when the handset changes data networks (e.g. Wi-Fi -> 3G). This prevents calls from dropping should the user’s data network situation change mid call.

• This only applies to data network handover, where a user may have started a call on mobile data and strayed near a Wi-Fi hotspot they have access to. Older versions would have switched networking to the Wi-Fi mid-call and caused the call to

Horizon network improvements

To ensure our Horizon service and the network that sits behind it continue to work at their optimum we are starting a project to route all voice traffic away from Gamma’s legacy switching systems that are now approaching the end of their technical life. This work will enable us to deliver some exciting new services, such as advanced Call Recording, PCI Payments and Horizon Meet, our new Audio, Web and Video conferencing service.

The work will involve the migration of the Horizon voice and signalling traffic and is scheduled between the 24th October to 7th of November 2017. Although the anticipated impact has been kept to a minimum, the process of migrating this traffic carries some risk and your Horizon service may be impacted for a very limited time.

Mobile

Our latest updates

gamma mobile for business

New handsets – Nokia

In addition to the recent launch of the Nokia 3, the new Nokia 5 and the flagship Nokia 8 are now available.

  Manufacturer Nokia Nokia Samsung
  Device 3 5 Galaxy J3 (2017)
  OS Android 7.0 Nougat Android 7.1.1 Nougat Android 7.0 Nougat
  Dimensions (mm) 71.4 x 143.4 x 8.68 mm 72.5 x 149.7 x 8.55 mm 70.1 x 140.9 x 8.7 mm
  Weight TBC TBC 147g
  Connectivity 4G 4G 4G
  Display 5″ 5.2″ 5″
  Screen 720 x 1280 pixels 720 x 1280 pixels 720 x 1280 pixels
  Processor Quad-core 1.3 GHz Octa-core 1.4 GHz Quad-core 1.4 GHz
  Memory 16 GB, 2 GB RAM 16 GB, 2 GB RAM 16 GB, 1.5 GB RAM
microSD, up to 128 GB microSD, up to 128 GB microSD, up to 256 GB
  Battery 2650 Li-Po 3000 Li-Po 2600 Li-Ion
Talk Time: TBC Talk Time: Up to 18 hrs Talk Time: Up to 23 hrs
Standby Time: TBC Standby Time: Up to 768 hrs Standby Time: Up to 485 hrs
  Camera Primary: 8 MP Primary: 13 MP Primary: 13 MP
Secondary: 8 MP Secondary: 8 MP Secondary: 5 MP
  NFC Yes Yes No
  USPs/Other 8 MP autofocus cameras, back and front, 5” polarized HD display with Corning® Gorilla® Glass, Android Nougat Seamless aluminium unibody, 5.2” polarized HD display with sculpted Corning® Gorilla® Glass, Fingerprint sensor, 13 MP autofocus rear camera, dual-tone flash, 8 MP wide-angle front camera Removable Battery, 16GB internal storage, expandable memory, longer battery life, quad-core battery
  Current price £113 £156 £218

End of life handsets

The iPhone 6s 64GB and Sony Xperia E5 are now end of life.