Our partner update – June

Your monthly update on what’s going on around Gamma

gamma voice, mobile, data and cloud

In this issue…

Intro

All the latest updates from Gamma.

Horizon

The latest updates and guides for Horizon.

Updated regulations on EU roaming

From 15th June 2017 there will no additional charges for roaming in the EU .

Mobile updates

The latest on Gamma Mobile.

News

Join our partner webinar – 26th July at 2.00pm.

Welcome to our latest Product Bulletin!

This month we’ve some updates to our Horizon solution and Gamma Mobile as well as an opportunity for you to sign up for our partner webinar update hosted by Neil Taylor.

Read on for more information on our latest developments and as ever, if you have any questions, please call your Business Development Manager directly.

Alternatively, you can contact the Channel Partner Hotline on 0333 014 0444.

Best wishes,

Emma

Horizon

Our latest updates and guides.

Voice

Addition of 084 and 087 Call Barring options

Site level options

We have introduced additional and more granular levels of call barring at both the company and user level. To access the new call barring level at a site level, select Site Management from the home screen of the Horizon Portal and then click on the Manage button of the site you wish to modify the call barring settings.

This will then take you to site level options page, from here click the Call Plan button under Call Barring heading.

You will now be presented with the below illustrated Call Barring options that will be applied to all users within the site as a default. There are two categories that need consideration:

  • When making a call – call barring that is applied to any call the user makes directly via their calling device or software, including a consultative transfer
  • When transferring/diverting a call – call barring that is applied to a call when a user attempts to blind transfer a call to an alternative station or a divert attempt as a result of the call forwarding feature being invoked e.g. a divert on busy. The call barring under this heading does not apply to consultative transfers. Consultative transfers are covered under ‘when making a call’

The default for “When making a call” will be as per the below and is now the default for all new Horizon companies.

There will be a hardened set of call barring settings applied to the “When transferring/diverting a call” category. Effectively a user will only be allowed to transfer or divert to UK 01, 02, 03 or mobile number as a default which helps to reduce the risk of fraudulent activity.

User level options

You can override the site call barring settings on a per user basis by selecting the Users tab and click the edit button.

Then select the Call Barring tab.

To apply a unique Call Barring setting to the selected user, toggle the “Override site call plan” button to “on” and you will receive the following message pop up.

You can now customise the Call Barring setting for this user by toggling the desired barring option to on or off via the “When making a call” and “When transferring/diverting a call” tabs whilst the site Call Barring remains in place for all other users.

Additional changes to note

We are also enhancing the description of the “When transferring tab” to provide greater clarity about the services the call barring is being applied too

All existing company Call Barring settings will be unaffected.

Update and refresh of Receptionist and Call Centre soft clients

We have upgraded and refreshed the current Receptionist and Call Centre soft clients as per the images below. Updated user guides can be found on the CP Portal and the Gamma website.

Old livery

New livery

‘EXT’ and Mobile call button

‘EXT’ and ‘MOBILE’ call button has been removed and replaced with ‘CALL’ and drop down menu

On the current version of the Receptionist soft client, when you select a user who had a mobile and a landline number, you had 3 buttons – EXT, CALL and MOBILE, which called the users extension, landline number and mobile numbers respectively:

This has now been changed to only include a ‘CALL’ button and a drop-down menu. The CALL button now by default calls to the user’s extension, and if they have a landline or a mobile number there will be a drop-down menu icon which will then allow you to either call their landline or a mobile number:

Customise date and time format

Options are now available for users to customise their date and time formats within the soft client:

There is no option to change the default values, and as standard the date will default to the US format mm/dd/yyyy.

Monitored Contacts

Selecting to monitor a user now creates and adds the user to a new tab ‘Monitored Contacts.’

On the current version of the Receptionist soft client, if you opted to monitor other users you would have to view their monitored status under the Corporate Directory tab.

On the new version if you monitor a user, it creates a new tab called ‘Monitored Contacts’ and adds this user to this tab.

The new client introduces an extra level of detail and now includes the call group type.

Diverted and transferred calls

Diverted / transferred calls now contain the method of diversion / transfer in call detail.

In the current version of the Receptionist client, there was no way of knowing, using the client, if a call you are receiving is the result of a divert or a transfer. The new client will now include this detail. The below example shows a call being diverted because another user is busy.

Update of the Call Centre soft Clients

ACD status now has a text description

Currently there is no description next to the users ACD status.

The new version adds the description “ACD Status”:

Skill Level column present on supervisor client when viewing agents

The new version introduces additional advanced Skill-based routing options to call centre services and as a result, there are some references to skill levels in the client which cannot be removed.

There are no plans to enable this feature on Horizon at present.

Customisable date and time format options

Options are now available for users to customise their date and time formats within the soft client.

This has been set to DD/MM/YYYY and 24 hour as the default values.

Full Screen option now available

The new version offers the option to put the client in full screen mode:

This works in Firefox and Chrome however in Internet Explorer you must change a setting in the browsers security options. Please refer to the user guide on the CP Portal and the Gamma website.

‘EXT’ and ‘MOBILE’ call buttons have been removed and replaced with ‘CALL’ and drop down menu

Previously when you selected a user who had a mobile number and a landline you had 3 buttons – EXT, CALL and MOBILE, which called the user’s extension, landline and mobile numbers respectively:

This has now been changed to only include a ‘CALL’ button and a drop-down menu. The CALL button now by default calls the user’s extension, and if they have a landline or a mobile number, there will be a drop-down menu icon which will then allow you to either call their landline or a mobile number.

Plugins tab has been removed

On the previous version of the client, there was a Plugins tab in the settings menu. This has been removed as this feature is not in use or supported on Horizon.

Call Group calls now contain call group type in call line detail

Previously when you received a call from a call group, you received only the call group name and the number of the call group in the call line detail.

The new version introduces an extra level of detail and now includes the call group type.

Diverted / transferred calls

The previous client did not provide the detail for diverted / transferred calls and there was no way of knowing if a call you were receiving was because of a divert or a transfer. The new version now includes this detail and the below example shows a call being diverted because another user is busy.

Deletion of voicemail during playback

We have now added the option to delete a voicemail on Horizon during playback. At any time whilst listening to a voicemail recording, you will be able to delete the voicemail message by selecting the digit 3 via the device keypad. The voicemail message will be immediately and permanently deleted from the platform.

This means that the Skip Forward function, which fast forwards the recording by 5 seconds during playback, will be moved to the digit 7.

 

Withdrawal of the Cisco 525 handset

We can no longer supply new sales of the Cisco SPA 525G device. The EU has amended its regulations on the Wi-Fi spectrum and this impacts all the countries that follow the European compliance for all products incorporating Wi-Fi, including the UK. The SPA 525G IP phone which has Wi-Fi, is not compliant with this new EU regulation and therefore Cisco has withdrawn this model from the market.

This does not affect the 12-month support warranty on any Cisco SPA 525G devices we have previously provided.

Polycom VVX firmware upgrade

Over the course of the next couple of months, we will be upgrading the firmware on all Polycom VVX handsets.  The upgrade resolves several known behaviours and we have detailed these in the product notice.

 

The work is set to commence on 3rd July 2017 and complete by 20th July 2017. Upgrades will take place on a between Monday to Friday, 8 pm – 4am.

The Polycom devices will be separated into their model types and then into smaller batches so customers with different device types will be upgraded across different dates.

The rollout schedule is:

Commencing at 8pm on the evening(s) of Devices scheduled for upgrade
3rd July 2017 VVX201, 310, 500 and 600
4th July 2017 VVX411
5th July 2017 to 21st July 2017 VVX410

Mobile

Change to EU roaming regulations

gamma mobile for business

The cost of roaming in the EU is falling. From 15th June 2017, there will be no additional charges for roaming within the EU. This means that your customers will pay the same for EU usage as they do for UK usage.

Unlike some other providers we’re not adding any “hidden charges” nor are we increasing the price for the UK package, so it’s a true cost benefit to all our mobile customers who roam in the EU.

If your customers have UK call, text or data allowances their EU usage will be included in their UK bundle. If they are on a PAYU tariff in the UK, then they’ll pay UK rates for their EU usage.

This means that our EU Business Traveller package (£3.50 per day) was withdrawn from 15th June. If a customer has this package, then their EU roaming costs will reduce as a result of this.

As the cost of roaming in the EU will be the same as in the UK, any EU usage will not be subject to any barring or capping and their usage is unlimited as it is in the UK.

Mobile

Updates to Gamma Mobile

gamma mobile for business

Mobile service updates

We’re pleased to announce further improvements to the Gamma Mobile service.

Customers are now able to call the POWWOWNOW conferencing service using a short code. Previously, this popular business conferencing service could only be accessed by using a 0844 number so this change gives customers the most cost-effective way to use the POWWOWNOW service.

We have also enabled 50 premium short dial text codes and we will be adding to these numbers on an on-going basis.

End of life handsets

The Moto G4 Play and Sony E5 are now end of life and can no longer be supplied.

News

Join our partner webinar – 26th July at 2.00pm

Join us on Thursday 26th July at 2:00pm when we’ll be hosting a short webinar for our partners. We’ll be giving a full update on what we’ve been up to over the last few months and covering some exciting 2017 product road map developments for our key products. I’ll be hosting the webinar myself and so there’ll also be the opportunity to ask any questions you may have at the end.

What we’ll cover:

  • Gamma Update
  • Business highlights
  • Recent product updates, inc International SIP
  • Cloud Services – Cloud Compute and Cloud Backup

We hope you’ll be able to join us and look forward to updating you soon.