Communicate – September

Your monthly update on what’s happening around Gamma

gamma voice, mobile, data and cloud

In this issue…

Intro

All the latest updates from Gamma.

Join our webinar – Start your journey to the Cloud

Learn from our experts how making the move to the Cloud can save your business time and money.

Meet our customer service and support teams

We’d like to introduce you to our senior technician – Barrie Elgie.

What is FTTC and how it could benefit your business

Learn more about Fibre to the Cabinet (FTTC) and how it could make your business more productive.

Join our webinar – MiFID II

Find out more about MiFID II and what you can do to make your business compliant.

IP EXPO Europe

Come and see us at this years IP EXPO Europe on 4th and 5th October!

The latest updates to our Horizon product

Find out more about new features and other changes to our hosted telephony solution, Horizon.

Welcome to our latest Communicate

This month find out more about Fibre to the Cabinet (FTTC) and how it could benefit your business. You can also learn about the new MiFID II regulations and how your business can be compliant by joining our webinar.

Don’t forget we’re at IP Expo Europe next week, come and see us on 4th – 5th October at the London ExCel.

We’ll be giving you another chance to join our Cloud Compute webinar, where you can find out why businesses are moving to the Cloud and have the opportunity to quiz our experts.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Cloud

Learn from our experts how making the move to the Cloud can save your business time and money.

Cloud

Cloud Compute is the very latest in IT technology, providing a direct replacement for traditional on-premise or data centre hosted servers.

Join us to find out how your business could benefit from making the move to the Cloud.

Some of the questions our experts will be answering are:

  • What is Cloud Compute?
  • Why it is time to move away from on-premise servers?
  • Who Cloud Compute best suited for?
  • How does it work?

News

Meet our customer support team. You can reach them on the number below.

0333 014 0333

Option 2 – Customer support

Customer support team

In our August update, we introduced our customer support team manager and team supervisor. This month we would like to introduce Barrie Elgie, our senior support technician.

Senior Support Technician – Barrie Elgie
Joined Gamma in 2015

“Before joining Gamma, I worked in both the science industry and timber frame construction industry. Having worked in a small to medium business with no dedicated on-site IT, I understand the position many of our customers are in. I am committed to helping our customers directly as well as corresponding with third party maintainers to resolve a wide variety of queries. Since joining the team, I have developed my knowledge across all of our products and thanks to the support from Gamma, earlier this year I progressed to the position of senior support technician. In addition to my daily responsibilities, my role also includes developing the teams knowledge and skills, as well as dealing with complex customer queries.”

[email protected]
03330438407

For general support, please call us on 03330140333 between 8am and 7pm. For urgent out of hours support we have an on call team 24x7x365, to ensure that we work to resolve your issues as soon as possible.

Data

What is FTTC and how it could benefit your business.

To meet today’s steep corporate demands, business are looking for faster, more reliable broadband connectivity.

Fibre to the Cabinet (FTTC) allows for faster data transfer compared to the standard copper wires, which are used in regular broadband connections.

The benefits of next generation FTTC include faster upload and download speeds, additional bandwidth and greater resiliency. Being able to work more efficiently and collaboratively with modern technology will enable your business to be more productive.

Whether you are a sole trader, a business with 200+ employees or anything in between, find out which solution is best for you by taking a look at our infographic.

Learn more about how your business can benefit from faster speeds whilst reducing costs by visiting our website.

Compliance – MiFID II

Find out more about MiFID II and what you can do to make your business compliant.

MiFID II is due to come in to effect from 3rd January 2018. With the new regulations, simply recording calls will no longer be sufficient to stay compliant.

To find out more about MiFID II, join our webinar where we will cover the following questions:

  • What’s new?
  • What does compliance look like?
  • What other opportunities does it present?
  • What should you look for in a provider?

There will also be an opportunity to ask any questions you may have around MiFID II.

IP EXPO Europe

Come and see us at this years IP EXPO Europe on 4th and 5th October!

Due to the overwhelming success of previous years, we will once again be at the London Excel for this year’s IP EXPO. Come and see us at stand GG20 on the 4th and 5th October. We will be there discussing next-generation telephony as well as our voice, data, cloud and mobile products.

We are pleased to announce that we have two seminar speakers, the details of which are as follows:

Onsite, Hosted or Cloud – What UC V2.0 Topology should you be investing in?
4th October – 11.40am UC Theatre
David Macfarlane – Managing Director

Convergence – What’s in it for me?
4th October – 1.40pm Intelligent Networks
Alan Mackie – Product Director

Voice

Updates to Horizon

Voice

Mobile soft client upgrade

We have now upgraded the Android and iOS mobile soft clients which now use Apple and Google’s new push notification services.

• 10th September 2017 – the new Android soft client was made available via the Play Store
• 13th September 2017 – the new iPhone soft client was made available via the App Store

Update and refresh of the iOS soft client

The latest version of the iOS soft client is available via the App store.

Old livery

New livery

A full user guide is available on the Gamma web site. The new client will run on iOS 9, iOS 10 and iOS 11 and is supported on the following devices:

iPhone 5 iPhone 5C iPhone 5S
iPhone 6 iPhone 6 Plus
iPhone 7 iPhone 7 Plus

New features

The new version of the client now supports the use of the Apple CallKit and utilises push notifications for incoming calls. This means that when a user receives a call, instead of a SIP INVITE being sent to the client, a push notification is sent to Apple from Horizon who then forward this onto the mobile device. After receiving this push notification, the client communicates with Horizon to retrieve the incoming call.

Advantages of the new iOS CallKit integration include:

• Calls can be answered from the locked screen and it also provides native in-call screen support

• Users have the option of sending emails to contacts if they have an email address available using their default email application

• Seamless hand over of active calls when the handset changes data networks (e.g. Wi-Fi to 3G). This prevents calls from dropping should the user’s data network situation change mid-call

• The ability to receive a mobile call whilst on a Horizon client call. Users will then have the option to:

– Accept the mobile call and end the Horizon client call

– Send the mobile call to the mobile voicemail service

– Accept the mobile call and hold the Horizon client call

– With the Hold and Accept option, users can then freely switch between the two calls by placing the other call on hold

Improved battery and data usage

As the soft client is now using the push notifications, it no longer needs to maintain a persistent SIP connection with the Horizon infrastructure. This means that the client can hibernate when there are no calls or call attempts in progress and so conserve power. This lack of constant communication improves battery usage and also means that the client uses less data.

Resolution of known behaviours

The following known behaviours have been resolved with this upgrade:

• Unable to answer a client call without entering the PIN code when the device is locked. Users will need to be running iOS 10+ for this

• Incoming call on native dialler puts iOS soft client call on hold. Users will need to be running iOS 10+ for this

• Incorrect contact details displayed when a user without a DDI is presenting the site DDI. This has been resolved and the correct caller name will now be presented to the iOS client user

• Caller would hear short loud burst of audio when calling an iOS user

• Registration failover could take up to 6 minutes

• A caller hears an echo if iOS client has loudspeaker active

Update and refresh of the Android soft client

The latest version of the Android soft client is available via the Play store from 10th September 2017.

Old Livery

New livery

A full user guide is available on the Gamma web site and the new soft client will work on devices that are running Android OS 4.2 or later that conform to the following requirements:

• Dual-core CPU (or higher)     • 1 GB RAM (or higher)

• RMv7 instruction set               • Minimum screen resolution 320 x 480

The new Android soft client provides the following benefits:

• Calls and message waiting indicator are now delivered via Android Push Notifications. This provides improved battery life as the application does not need to maintain a constant connection to Horizon SBCs

• New Horizon colour-scheme and icons have been applied

• Improved data usage – since the client has made the leap to push notifications, it no longer needs to maintain a persistent SIP connection with the SBC. This means that the client does not send any REGISTERS or any other SIP packets when there are no calls or call attempts in progress. The lack of constant REGISTERS not only helps improves battery usage but also means that the client uses less data when it is running in the background

• Users now have the option of sending emails to contacts if they have an email address available using their default email application

• Seamless hand over of active calls when the handset changes data networks (e.g. Wi-Fi -> 3G). This prevents calls from dropping should the user’s data network situation change mid call.

• This only applies to data network handover, where a user may have started a call on mobile data and strayed near a Wi-Fi hotspot they have access to. Older versions would have switched networking to the Wi-Fi mid-call and caused the call to

Horizon network improvements

To ensure our Horizon service and the network that sits behind it continue to work at their optimum we are starting a project to route all voice traffic away from Gamma’s legacy switching systems that are now approaching the end of their technical life. This work will enable us to deliver some exciting new services, such as advanced Call Recording, PCI Payments and Horizon Meet, our new Audio, Web and Video conferencing service.

The work will involve the migration of the Horizon voice and signalling traffic and is scheduled between the 24th October to 7th of November 2017. Although the anticipated impact has been kept to a minimum, the process of migrating this traffic carries some risk and your Horizon service may be impacted for a very limited time.