Communicate – October

Your monthly update on what’s happening around Gamma

gamma voice, mobile, data and cloud

In this issue…

Hot topics

Say goodbye to ISDN and hello to Hosted Telephony

Learn more about the demise of ISDN and the alternative options available now.

Unify Issue 5 released

Read the latest edition of Unify and find out how Gamma is helping it’s customers to survive and thrive.

Gamma wins 2018 AIM Company of the Year award

Read the announcement from CEO Andrew Taylor.

Coming up

Customer Conference 2019 keynote speaker announced

Find out who will be joining us in London on 23rd May 2019.


Millennials still want to talk

Learn how to align your business mobile solutions to millennial needs by reading our new blog.

In case you missed it

Connect – Driving mobility in your business

Combine the flexibility of your mobile device with all the business-class features of Horizon.

Welcome to our latest Communicate

With legacy telephony on it’s way out, find out what you can expect to happen over the next five years and what alternative options are available now.

Our latest edition of Gamma’s Unify magazine has been released. Learn more about digital endurance, the ‘new normal’, what’s next for WAN and how Gamma is helping it’s customers to survive and thrive following their digital transformations.

Read CEO Andrew Taylor’s announcement following the recent 2018 AIM Company of the Year award win and discover who our keynote speaker will be at our 2019 Customer conference in May.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep
up-to-date with any network issues.

Hot topics

Learn more about the demise of ISDN and the alternative options available now. Read the latest edition of Unify magazine and CEO Andrew Taylor’s announcement following Gamma’s recent AIM award win.

Say goodbye to ISDN and hello to Hosted Telephony

Last month we discussed why its time to invest in digital technology and the business development and growth opportunities behind doing so. However, many businesses have not yet begun their digital transformation and are still highly relying on legacy technology, including fixed telephony. With ISDN on it’s way out by 2025, businesses cannot afford to stand still. Here’s what we can expect to happen over the next five years:

ISDN timeline-01

So whats the alternative?

There are two future-ready solutions storming the market right now. SIP trunking and hosted telephony. Here are some of the key benefits:


Horizon is a complete hosted communications service that provides businesses with an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

Save money
Save money and improve interoperability between your mobiles and your fixed telephones with extremely competitive on-net rates over our business grade network.

Reliable and scalable
Horizon offers your business a reliable phone system that can scale easily as you grow. We provide full support including training, number porting, provisioning and 24/7 UK-based assistance giving you complete peace of mind.

Multi-site deployment
Connect multiple sites easily and cost-effectively with one system. Transfer calls to different locations seamlessly, integrate with your company CRM and corporate directory and implement call schedules in minutes.

Ideal for flexible working
Perfect for homeworkers or staff on the move that need to work productively whilst out of the office. Horizon makes flexible working a reality.

Gamma SIP Trunks

SIP trunking is a standards-based replacement for traditional ISDN. It connects your PBX to the PSTN via broadband, ethernet or private circuit into our national network.

Save money on call costs and line rental
SIP delivers less costly, more reliable connectivity than ISDN over an IP connection. It can save up to 50% on line rentals and 25% or more on call costs.

Free internal calls and great features
Perfect for medium or large organisations with multiple sites, not only will you save on your line rental and call costs, but you’ll get free internal calls within your organisation and a whole host of great features.

SIP trunks are ideal if you are moving, upsizing or downsizing and want to keep your existing numbers. Scale up lines during busy periods and back down again afterwards. You can add lines, take them away, split calls at any time. You are always in control

Built-in business continuity
SIP trunks can handle emergencies easily. They are inherently disaster recovery / business continuity ready, letting you reroute calls to an alternative location quickly and easily.

Is your business still using legacy telephony? Are you still spending too much time maintaining onsite hardware when you could be spending time supporting your customers? If so, why wait for 2025 when you can benefit now! To find out more, give our team a call today on 0333 014 0000.

Unify Issue 5

Available now! Read our latest edition of Unify and learn more about digital endurance, the ‘new normal’, what’s next for WAN and how Gamma is helping it’s customers to survive and thrive following their digital transformations.

Digital Endurance
From surviving to thriving in the era of continuous transformation.

A Strategy for the new ‘normal’
Gamma’s head of digital change reports on the company’s customer-centric digital transformation.

Nando’s turns up the heat on the customer experience
Nando’s has chosen to partner with Gamma in a bold technology move that will improve connectivity and enable them to get closer to their customers. Find out how the programme is already paying dividends on the high street.

Ethernet Everywhere – Where next for the WAN?
Find out how enterprises are cutting loose from metal and moving to glass in unified communications. Fibre prices have plummeted, making Ethernet Everywhere an affordable solution and providing both superior bandwidth and superior reliability.

Care UK – from Partner to provider
When lives are literally on the line, the phone service being used must be the most reliable there is. Care UK looked to Gamma SIP and Hosted telephony for their communications – find out why their choice was a simple one.

With customer expectations higher than ever and a continuous change in digital technology and stretched IT budgets, if your business hasn’t already started it’s transformation journey, now’s the time.

Gamma wins Company of the Year at the 2018 AIM Awards

I am very proud to announce that last week at the 2018 AIM Awards Gamma won the much coveted “Company of the Year Award”.

The award recognises an extraordinary contribution from all our staff, customers, channel partners and other stakeholders and demonstrates that we understand how to run a ‘responsible, fully accountable, dynamic business with strong growth prospects.’

Our commitment in bringing you innovative solutions and service excellence to help define your digital strategies remains resolute and we look forward to continuing to be your trusted advisor for the long term.

Kind regards,

Andrew Taylor
Chief Executive


You can read the full press release on our website here.

Coming up

Calendars at the ready… time to book in our upcoming events.

Customer Conference 2019

Keynote speaker announce for next years’ Customer Conference

We’re pleased to announced that our keynote speaker for our 2019 conference is Steven Van Bellegham. Steven will take you on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way.

In 2017, Steven released his new book Customers the Day after Tomorrow, a story about the future of customer relations in a world of artificial intelligence, automation and bots and has sold over 10,000 copies. In this book, companies find out what the investment axes are to win the heart and business of customers in the next five to ten years. Find out more by watching his short video.

In the meantime, save the date and makes sure you join us in London on Thursday 23rd May 2019.


Learn how to align your business mobile solutions to millennial needs by reading our new blog.

gamma mobile for business

How to Align your Business Mobile Solution to Millennial Needs

Millennials still want to talk

In this prolifically textual age, it’s easy to make the assumption that millennials always favour speed-typing a text or email over making a phone call. But in a business capacity, there’s still the acknowledgement that sorting things
out over the phone can just get the job done quicker.

73% of organisations recognise that voice calls do offer unique qualities as a business tool*

Ensuring your employees have access to reliable and integrated services from their mobile device will improve flexible working. A true business mobile service can also help organisations control their expenditure with bolt-ons, to reduce the risk of unexpected data charges and dedicated support for easy management of your mobile estate.

To find out more about Gamma Mobile, read our blog or call us today on 0333 014 0333.

*Transformation Game 2017 by Gamma

In case you missed it

Learn how you can combine the flexibility of your mobile devices with the full featured Horizon hosted phone system with Connect.

Welcome to Connect – Driving mobility in your business

Streamline your business communications with Connect, our new fixed mobile convergence service designed to help you give staff the ability to work wherever they are, on whatever device, with all the features of their deskphone.

Connect offers your business the power of both, integrating our award winning hosted phone system, Horizon, with the Gamma mobile service and allows you to access a range of features anytime, anywhere, regardless of device. Here are the benefits:

Complete visibility
Connect allows unified call reporting across all users and all devices.

Straightforward to use
Calls can be used in the same way as mobile calls using the native dialler, without using your data bundle. The MyConnect companion app gives users easy access to service features including visual voicemail and user settings.

Improve customer contact
Improve your availability and responsiveness to your customers and suppliers alike. With one number for all devices, you can receive all calls wherever you are, ensuring the customer experience is seamless.

To find out more about Connect’s key features and how it works, download our brochure here or give the team a call on 0333 014 0333 today.

Local presence
Outbound calls from mobile devices can also present your business number. This helps to ensure your calls are more likely to be answered, maintaining a more professional appearance.

One voicemail
Access one visual voicemail for both fixed and mobile devices, allowing you to pick up and respond to messages from any location.

Companion app
The MyConnect companion app provides an enriched experience and gives you the power of your desk phone on your mobile device.

Call Recording
Calls are recorded whether you are in the office or on the move, helping your business address training, quality assurance and compliance needs.

Product updates

Find out what’s new and read the latest product updates.

Visible Call Park (VCP) notification for monitored users within a Busy Lamp Field (BLF)

On the evening of the 15th November 2018, we will be enabling a Visible Call Park (VCP) service for monitored extensions within a Busy Lamp Field (BLF). This update applies to customers with the following Polycom devices only:


Excluded from the updates are Polycom SoundPoint and Cisco SPA range of handsets.

The VCP feature enables a notification to assist users with identifying and retrieving calls parked against monitored users.

If a call is parked against a specific users extension, there will be no visibility on that users device. The indicator will now only appear against a monitored extension in a BLF configuration.

How does visible call park work?

When a call is parked against a monitored user, the icon will appear in front of the user and the message “Call is Parked” will appear on the right top corner of the screen.

To view the information of the parked call and retrieve it press and hold the corresponding line key for 2 seconds, the user will be highlighted and then go off.