Communicate – October

Your monthly update on what’s happening around Gamma

gamma voice, mobile, data and cloud

In this issue…

Hot topics

Disaster recovery

How much would unplanned downtime cost your business? Find out how you can avoid disruptions with hosted telephony.

Cloud Backup

Learn about Cloud Backup and how your business could benefit from the advantages of storing data in the cloud.

Coming up

Welcome to our new customer portal

Here’s an insight to our new customer portal – available soon!

Our new features

The latest product updates

Find out more about the new features and updates to Horizon, Mobile and Inbound.

Welcome to our latest Communicate

This month learn about disaster recovery and how Horizon, our hosted telephony platform, met the needs of the British Independent Retailers Association (bira) by providing new resilience and flexibility to the organisation.

Find out more about Cloud Backup and how you can keep your data safe and your business compliant. Why rely on a manual process with risks involved, when you could opt for an automated backup via the cloud and take away the worry?

You may or may not have seen our new customer portal, so here’s your chance to take a look! Get an insight into the functions and benefits that will soon be widely available to our customers.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

With the winter weather is on it’s way, don’t forget to add our service status page to your favourites. You can also follow us on twitter to keep up-to-date with any network issues.

Hot topics

Learn more about disaster recovery and the options available to your business.

Disaster Recovery

How much would unplanned downtime cost you?

Most businesses rely heavily on the use of their telephony system to carry out day-to-day activities. It enables them to stay in contact with customers, colleagues and suppliers. This is why it is important to have a disaster recovery plan in place should the worst happen.

Downtime has affected 60% of UK businesses in the last 12 months, costing £10.5 billion per year*.

Don’t let downtime affect your business. Read our case study to find out how Horizon, our hosted telephony platform, was a turning point for British Independent Retailers Association (bira). Following an ISDN failure, bira realised that they needed a resilient system to cope seamlessly with outages and disruptions.

*research carried out by EMC Corporation

Cloud Backup

As technology continues to develop, it is important that businesses stay up-to-date and take full advantage of cost effective, easy to use applications available to them.

Coping with growing amounts of corporate data can be a worry for any business and keeping your information safe is vital. Data backup is often still a manual process but there is a much more secure and reliable solution available via the cloud.

Cloud Backup is a managed Backup as a Service (BaaS) solution, allowing the automated backup of data stored on your servers onto a secure and highly resilient facility within the cloud.

Here are the key benefits of using Cloud Backup:

  • Scalable – the backup storage capacity grows with your requirements.
  • Automated – backups can be scheduled automatically on a regular basis and therefore removes the manual process, reducing risk.
  • Secure – with data being stored in the cloud, there no physical hardware to protect from damage and failure.
  • Easy to manage – a simple to use online portal helps you manage your data requirements.
  • Compliant – as well as being PCI compliant, you can also be MiFID II compliant by storing your call recordings for 5 to 7 years.

Take advantage of 6 months free* Cloud Backup with Gamma Broadband, Ethernet and CPN, available to new and existing business. Contact our cloud specialist Tom Zillessen for a free review of your telecoms estate.

*Available on all data connections with a 36 month or greater contract term. Free back up for 6 months includes 300GB storage on Gamma Cloud Backup as a Service. Standard pricing will apply after the initial 6 months. Additional storage can be purchased over the allowance. Terms and conditions apply.

Coming up

Take a look at what we’ve been working on.

Welcome to our new customer portal

Available soon

As our ongoing commitment to provide great customer service, we have developed a new and easy to use portal, which allows you to control and manage your telecoms and IT estate.

The key benefits of the portal are:

  • High level summary of your bill
  • Manage your assets and generate reports
  • Identify cost savings
  • Review your current solutions
 

The customer portal will soon be available to all customers – watch this space!

Our new features

The latest features and updates to Horizon, Mobile and Inbound.

gamma voice, mobile, data and cloud

Horizon

We can now announce that Horizon has been accredited to integrate with Bullhorn, a leading CRM within the recruitment sector.

You can benefit from features including:

  • Click to dial – for a better customer experience
  • Caller preview – to route calls quickly and efficiently
  • Automatic popping of the Bullhorn contact page – for instant access to information

The setup of the Bullhorn integration is slightly different to the current CRM version of the Integrator and requires the assignment of a specific bolt-on for access to be enabled. Once the Bullhorn Integrator soft client has been added to the Horizon company, it can then be assigned to the user(s) via the Horizon portal.

The Administrator can then assign the bolt-on to the user in the usual fashion via the User > Services tabs on the Horizon Portal.

The user will then receive a couple of welcome emails detailing their logon credentials and a link to the Integrator Bullhorn download which will need to be installed onto the user’s PC.

Once the software has been installed the user will then need to follow the Bullhorn user guide to complete the installation. This can be found on the Gamma website.

Horizon network improvements

To ensure our Horizon service and the network that sits behind it continue to work at their optimum we are starting a project to route all voice traffic away from Gamma’s legacy switching systems that are now approaching the end of their technical life. This work will enable us to deliver some exciting new services, such as advanced call recording, PCI Payments and Horizon Meet, our new audio, web and video conferencing service.

The work will involve the migration of the Horizon voice and signalling traffic and is scheduled between the 24th October to 7th of November 2017. Although the anticipated impact has been kept to a minimum, the process of migrating this traffic carries some risk and your Horizon service may be impacted for a very limited time.

Mobile

Handset update – Alcatel

Alcatel have confirmed that the 2045 handset is now officially end of life and has been replaced by the 2038.

The 2038 is almost identical to the 2045, which has been a very popular handset, and it has 3G connectivity and a basic camera.

New Sony handsets – Xperia XZ1 and Xperia XZ1 Compact

The new XZ1 and the XZ1 Compact both have an exciting new piece of technology for mobile – 3D scanning – as well as 19MP camera, Motion Eye camera with super-slow motion, high resolution audio and water-resistant design with fingerprint scanning.

  • API 10
  • Sony security enhancements – FIPS140-2 certified
  • Xperia with WebEx integration
  • Android for Work enabled

New CAT handset – S41

If you need a ruggardised handset then think about the CAT range of handsets. They have just introduced the CAT S41 which has enormous battery power as well being tough and waterproof.

End of life handset

The iPhone SE 16GB is now end of life but is still available in the 32GB.

Revised Inbound portal – advanced notice

For a while now, the internet has been taking steps to reduce the need for Flash content in everyday browsing owing to well publicised security flaws, and, as a result, many IT teams have been developing plans to block flash sites as a standard security measure. We have therefore spent several months developing a completely new Inbound portal that uses HTML5, moving entirely away from Flash. Subsequently, we would like to let you know that we will be launching the new Inbound portal in the New Year.

The only impact will be a refreshed look to the Inbound portal as you will continue to use the same login details as you do now. All your call plans will remain the same so you don’t need to do anything at all.