Communicate – November

Your monthly update on what’s happening around Gamma

In this issue…

Hot topics

Don’t miss a call this holiday season with Horizon Call Scheduling

Our eGuide is here to help you align your call planning with inevitable changes in business hours and flexible working over the festive period.

The end of ISDN

With ISDN nearing end of life, hear from Gamma’s product director David Doherty to find out what’s next for your business.

Gamma awarded final three lots on the Crown Commercial Service (RM3808) framework

Trust in Gamma is evident as we’re awarded three further lots on secure network services framework, critical to the public sector.


Check out our latest events

Gamma challenged guests to #FeelConnected at IP Expo Europe 2019.

Our latest product updates


Discover our latest Horizon updates, designed to improve user experience.

Welcome to our latest Communicate

The festive season is upon us and businesses are preparing for a change in working hours. Horizon users can get ready now by setting up their call scheduling plans in time for the holiday period. Read on to find out how you can quickly add and update call schedules with our easy to follow eGuide.

Thank you to all of the customers that joined us at IP Expo at the London ExCeL back in October. In case you missed it, we’re giving you the opportunity to discover what happened at this year’s event. Check out our highlights page to hear from our Unified Communications (UC) specialist Joe Pratten, who is helping guide our customers as they navigate through their own UC transformation strategy. Also, hear from solutions director Alex Ayers who was accompanied on stage by Gamma partners Cirrus and Semafone, along with many more interviews and updates.

As well as giving you key takeaways and insight into the transformational world of UC, we also bring you no-nonsense advice from Gamma’s product director for data, David Doherty. In his candid interview, David helps readers to prepare for the end of ISDN by providing his expert opinion and the most suitable solutions, easing the anxiety around this upcoming major connectivity change up.

Don’t forget to read our latest product updates to ensure you are up-to-date with changes, all designed to improve customer experience.

If you have any questions, your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Hot topics

What effect will an upcoming connectivity shift and the end of ISDN have on your business? How can you improve continuity and how do you ensure that you don’t miss a call over the holidays? Find out in this month’s Hot Topics.

Don’t miss a call with Horizon this holiday season

Are you changing your business hours during the upcoming festive season?

Whether your business is closing over the bank holiday period, opening later or if your staff need to pick up calls remotely, our easy to follow Call Scheduling eGuide will help you to prepare now for any temporary changes to business hours. Make sure you do not miss a call this winter.

Should you require any further assistance please contact our team at your earliest convenience.

Save money and work smarter with Horizon. Find out more here.

Horizon CS eGuide

Access and networking changes will cause major shift in connectivity

The march to better connectivity is gathering pace but is leaving some business leaders scratching their heads. With the withdrawal of legacy access technologies on the horizon, many are wondering how they can transform their connectivity to not only to prepare in time for the inevitable changes but to both keep up with tech trends and customer demand.

In the latest edition of Unify, Gamma’s product director, David Doherty discusses what’s in store for the future of tech. In 2025 the plug will be pulled on ISDN and, from as early as 2020, it will no longer be available. The future for businesses, Doherty believes, will be IP-based.

“We’re seeing a real political and regulatory push to speed up the roll-out of high-speed fibre services and to support businesses in using them…Now is the time to come and talk to us and see how this technology might help your business.”
David Doherty, Gamma Product Director – Data

A significant shift is now being seen across technologies and regulations after years of access and networking solutions remaining unaltered. With rapid development changes now taking place, including 5G and SD-WAN, businesses should now take the time to consider transforming their connectivity.

G.Fast, the latest flavour of copper-pair DSL broadband, promises more than 100Mbps to six million premises by 2021

Gamma is well-positioned to support businesses through the technology shift, having developed its services to deliver the most optimised solution to its customers.


To find out how Gamma is embracing these upcoming changes and what you need to know, read the full interview:

Gamma News

Gamma awarded places on three further lots on Crown Commercial Service’s Network Services 2 Framework Agreement (RM3808)

Gamma, a UK leading provider of “Cloud First” SIP, IP telephony, data and mobile solutions for the Public Sector, is delighted to announce that it has been awarded places on three further lots on the new Network Services 2 Framework Agreement (RM3808), run by the Crown Commercial Service (CCS).

Gamma has now been awarded places for Lots 5, 10 and 13: IP Telephony Services, Unified Communications and Contact Centre Services. This is in addition to the recently awarded lots for Data Access services, Local Connectivity services, Traditional Telephony services, Inbound Telephony services, Mobile Voice and Data services, Video Conferencing services and Audio Conferencing services.

This new framework directly replaces the legacy RM1045 contract from July 2019 and is an approved route for procuring cloud-based telecommunications and network services for the Public Sector, primarily supporting the Government’s “Cloud First” policy and providing the underlying technological foundations for digital transformation programmes.

The award recognises Gamma’s continued commitment to providing high quality communications solutions to the Public Sector and follows several years of growth in the Public Sector unit, which is focussed on being ‘easy to do business with’ by helping to reduce the burden of managing communications estates for telecoms and IT managers, whilst also reducing costs.


“We are extremely pleased to have secured these three further awards, allowing us to support Public Sector organisations on their digital transformation journeys with a complete portfolio of voice, data, mobile and unified communications services.

As an approved supplier on a number of frameworks, including the outgoing RM1045 as well as the new GCloud 11 and HSCN (RM3825) frameworks, we are delighted to expand the opportunity to work with even more organisations across the UK, help them move their communications to the Cloud and help them do more with less.’’

Sam Winterbottom, Head of Public Sector Sales

Find out more about our frameworks and Public Section solutions here.


A look at our latest events and upcoming shows. 

IP Expo Europe 2019

Highlights from Gamma’s seventh year at one of Europe’s biggest events for cloud, infrastructure and cyber security.

What does feeling connected mean to your business, staff and most importantly your customers?

In October Gamma returned to the IP Expo event in London with an interactive stand, showcasing robust, revolutionary hardware and software solutions and the superior network that underpins them. It challenged visitors to think about how they could transform their communications in order to truly #FeelConnected.

Our speaker sessions, which included talks from Cirrus and Semafone, highlighted the crucial importance of Unified Communications and how it should be at the forefront of guests’ business strategies.

Our agenda included:

  • Game of Phones: The complete buyers’ guide to UC
  • Are you building your UC strategy on the right foundations?
  • PCI isn’t solved…and the problem just got bigger!
  • Live demos: Horizon Collaborate, Akixi and Cirrus
  • The launch of our ROI calculator

To find out more about our IP Expo 2019 sessions, guest speakers and demos, please take a look at our highlights:

By 2020 80% of enterprises will have migrated communications and collaborative infrastructures to the cloud
Laurence Malthouse, Network Solutions Specialist

“There are untapped secrets that businesses miss”
Joe Pratten, UC and Sales Specialist.

Thought the PCI issue had been resolved? We’re here to dispel that theory and tell you how to fix the problem
Alex Ayers, Solutions Director 

Latest product updates

Discover our latest Horizon updates, designed to improve user experience.

Product Updates

Keep up-to-date with all of our product changes. Whether it’s a software update or hardware revamp, this is the spot where you make make sure that you’re in the technological know!

Horizon Integrator 

We’re about to make a number of critical updates to the software which underpins our Horizon service. Our update is aimed to enhance user experience and increase integration possibilities.

During the planning process, we have identified that versions 2.5 of the Horizon Integrator (and below) and TAPI Client version 2.6.10 will no longer be compatible with the new updated software.

We recommend that users upgrade to the latest versions of the clients, Integrator v3.0.13 and TAPI client v2.6.12, as soon as possible.

As of the 4th December, version 2.5 of Horizon Integrator and TAPI Client version 2.6 will no longer be supported and will cease to work from this date.

Good news! For any Horizon desktop client users who have experienced connectivity issues when using their home broadband provider, we have recently made changes to our port routing, which means users will now be able to access their desktop client without issue.

Critical update for Zoho CRM users

Following a system upgrade announcement from Zoho, this month we are preparing to release the next version of the Horizon Integrator (3.1) to ensure that users can continue to work without interruption once the upgrade has taken place.

For this reason all Horizon users that integrate with the Zoho CRM will need to upgrade to version 3.1 before the 1st January 2020. The latest Horizon update will also allow users to integrate with CRM system AutomaaT GO.

Speed dial update – * and # characters now permitted

A bug that prevented the use of the * and # characters on speed dial customisation service for the new range of devices has been resolved. Speed dials can now start with a * or # and then end in a #.

Receptionist and Contact Centre client updates

This month we will be updating our Horizon Receptionist and Contact Centre clients. This update will fix the need to reboot the client when attempting access via a secondary connection.

Users will notice a slight difference in the look and feel of the log in page.