Communicate – November

Your monthly update on what’s happening around Gamma

In this issue…

Hot topics

How can SMEs grow in a risk-free way?

Learn how SMEs can grow in a risk-free way with converged telecoms.

What’s the difference between Thrivers + Survivors?

Discover whether your business is Thriving or Surviving by reading our latest research report.

Coming up

2019 GX Summit location announced

Find out where we will be hosting our newly-named customer conference on 23rd May 2019.

Mobile

Mobile working is now the norm

Check out our new infographic to find out how inefficient mobile working can damage businesses.

In case you missed it

Unify Issue 5 released

Read the latest edition of Unify and find out how Gamma is helping it’s customers to survive and thrive.

Our latest product updates

Horizon

Discover our latest Horizon updates, designed to improve user experience.

Welcome to our latest Communicate

Learn how SMEs can grow in a risk-free way with converged telecoms and discover whether your business is Thriving or Surviving by reading our latest research report.

We’re pleased to announce the location for our 2019 GX Summit in May. Find out the details and save the date to ensure you do not miss out.

With mobile working now the norm, check out our new infographic to find out how inefficient mobile working can damage businesses.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep
up-to-date with any network issues.

Hot topics

Learn how SMEs can grow in a risk-free way with converged telecoms and discover whether your business is Thriving or Surviving by reading our latest research report.

How SMEs can grow in a risk-free way

With a recent survey revealing that ‘managing growth and change’ is the second biggest concern for SME business leaders, it’s clear that, while this issue is top of the agenda for smaller businesses, many have concerns about making it happen.

And it’s hardly surprising. From securing funding to practical measures like finding new premises, a lot of complicated strategising goes into growing a business, and SMEs can have limited resource to achieve this with. As a result, they often need to find ways to do more with less. But this shouldn’t be a case of trying to overstretch staff – a better approach is to address the tools they have to work with, like their communications platforms. Converged telecoms is one solution that can be invaluable for businesses looking to grow. Here’s why:

Increased reliability

Small, growing businesses need to always be available to their customers, whether via mobile, landline or desktop. That’s why many SMEs are increasingly relying on Voice over Internet Protocol (VoIP) for the reliability it offers. In comparison to traditional phone lines, VoIP is less open to network breakdowns, meaning it’s a solution business can really depend on.

But VoIP (not to mention an increasing array of other critical business platforms) can only work effectively with robust data services in place to back it up. Which means a converged voice and data solution from a single supplier could be the most reliable solution for your business – and with a single SLA in place, problems can be resolved quickly should anything go wrong.

Simpler set-ups and streamlined costs

SMEs have a lot to juggle. Marketing, chasing clients, sealing deals, providing great service – and all with limited time and budget. When you add implementing a growth strategy into the mix, resources can be seriously drained. That’s why SMEs need telecoms solutions that are easy to manage and simple to maintain, leaving staff free to focus on other business priorities. This is exactly what converged telecoms can provide.

A converged service can also help to reduce costs, and not just by removing expensive, inefficient legacy infrastructure. Working with a single provider means reducing the cost of managing separate networks, helping your business to make valuable savings that can be reinvested elsewhere.

More flexible telecoms

The third reason is flexibility. Flexibility is one of the key advantages smaller businesses hold over their larger competitors – and maintaining this agility is vital to growth. To expand, SMEs need to be able to adapt quickly. Converged telecoms can help with this on a number of fronts, such as supporting a mobile workforce. Smaller teams often can’t afford to be glued to their desks, so you may need hosted telecoms your staff can access from anywhere.

A converged service is also flexible enough to scale as needed. Investing in more infrastructure is often vital for growth, but when budgets are tight, it can be difficult to commit – especially if you only want to trial the extra capacity, or just need it for a limited busy period.

Supporting growth with converged telecoms

Expanding your business carries an inherent risk, so managing growth and change will always be a business concern for SMEs. But while growth brings challenges in its wake, converged telecoms is one way of making business operations smoother and simpler, so it’s worth exploring this as part of your expansion strategy. With the time and money saved from working with a single supplier, not to mention the improved reliability and flexibility of the service, SMEs could see a real difference in their business performance – making growth less of a concern, and more of an exciting opportunity to be chased.

Looking for ways to grow your business? A mobile strategy can also help you stay agile and responsive to your market – learn more about gaining the power of a desk phone from your mobile here.

What’s the difference between Thrivers + Survivors?

Thrivers agree with the statement ‘our business is thriving and does all it can to continue to grow and prosper’. Survivors either feel ‘our business performs effectively, but struggles to realise its full potential’ or ‘our business is under pressure to keep pace with the market and risks going backwards’.

79% agree that getting business communications (telephony, mobile and network services) right makes the difference between surviving and thriving in a digital age.

Gamma and research agency Loudhouse recently investigated the differences in behaviours, attitudes and strategies in ‘thriving’ and ‘surviving’ business. Interviews were held with 400 IT decision makers responsible for the purchase of network services, spread across organisations with 10-1000+ employees. Find out where your business sits within the Thrive and Survive methodology and how technology drive successful business communication by reading your brand new report.

You’ll also learn:

> What’s fuelling Thrivers on their climb to the top?

> What’s motivating Thrivers?

> What do the foundations of success look like?

> Four steps to becoming a Thriver.

> And more…

Want to know more about what’s driving thriving businesses? Click here to download our Survive + Thrive research in full, which reveals the traits of thriving businesses, the technologies they’re investing in, and more.

Coming up

Calendars at the ready… time to book in our upcoming events.

GX Summit 2019 – Location announced!

Thursday 23rd May 2019 at The Royal Institute of Great Britain

We’re pleased to announced that our 2019 GX Summit, previously known as Gamma’s Customer Conference, will be held at The Royal Institute of Great Britain for a second year running. Those who joined us at this prestigious London venue earlier this year will understand why we are excited to be returning once again. The Royal Institution has been the home of eminent scientists whose discoveries have shaped the modern world for over 200 years.

In case you missed it, watch our highlights video here and make sure you save the date for our 2019 Summit.

Mobile

Check out our new infographic to find out how inefficient mobile working can damage businesses.

In case you missed it

Read the latest edition of Unify and find out how Gamma is helping it’s customers to survive and thrive.

Unify Issue 5

Learn more about digital endurance, the ‘new normal’, what’s next for WAN and how Gamma is helping it’s customers to survive and thrive following their digital transformations..

Digital Endurance
From surviving to thriving in the era of continuous transformation.

A strategy for the new ‘normal’
Gamma’s head of digital change reports on the company’s customer-centric digital transformation.

Nando’s turns up the heat on the customer experience
Nando’s has chosen to partner with Gamma in a bold technology move that will improve connectivity and enable them to get closer to their customers. Find out how the programme is already paying dividends on the high street.

Ethernet Everywhere – Where next for the WAN?
Find out how enterprises are cutting loose from metal and moving to glass in unified communications. Fibre prices have plummeted, making Ethernet Everywhere an affordable solution and providing both superior bandwidth and superior reliability.

Care UK – from partner to provider
When lives are literally on the line, the phone service being used must be the most reliable there is. Care UK looked to Gamma SIP and Hosted telephony for their communications – find out why their choice was a simple one.

With customer expectations higher than ever and a continuous change in digital technology and stretched IT budgets, if your business hasn’t already started it’s transformation journey, now’s the time.

Latest product updates

Discover our latest Horizon updates, designed to improve user experience.

Visible Call Park (VCP) notification for monitored users within a Busy Lamp Field (BLF)

As of the 19th November 2018, we have enabled a Visible Call Park (VCP) service for monitored extensions within a Busy Lamp Field (BLF). This update applies to customers with the following Polycom devices only:

VVX310
VVX410
VVX411
VVX500
VVX600

Excluded from the updates are Polycom SoundPoint and Cisco SPA range of handsets.

The VCP feature enables a notification to assist users with identifying and retrieving calls parked against monitored users.

If a call is parked against a specific users extension, there will be no visibility on that users device. The indicator will now only appear against a monitored extension in a BLF configuration.

How does visible call park work?

When a call is parked against a monitored user, the icon will appear in front of the user and the message Call is Parked will appear on the right top corner of the screen.

To view the information of the parked call and retrieve it press and hold the corresponding line key for 2 seconds, the user will be highlighted and then go off.

Then press the More soft key until you see the Park Info soft key. This soft key will be placed automatically on the first available position

The Park Info soft key will be visible for 5 seconds. If you can’t see the soft key then repeat the above step.

Once you press the Park Info soft key information about the caller will appear on the screen (i.e DDI number or Username/Extension for internal users) with the following options:

Ignore – If the user presses the ignore option the call will return to the person who parked the call and the indicator will disappear.
Retrieve – If the user presses the Retrieve option then the parked caller and user will be connected.
Exit – If the user presses Exit they will return to the main page but the call will remain parked and visible in the BLF.

Once a parked call is retrieved the screen will update to provide in call options for the user as per the image on the right.

SIP ALG bypass for Horizon desktop clients coming on the 9th January 2019

Due to its portability, the Horizon desktop client is often used in remote access situations, at home or on public internet connections where SIP ALG may be present and it is outside the user’s control to disable it.

We are delighted to advise that from the 9th January 2019 Horizon desktop clients will be enabled to access the Horizon platform via TCP port 5080 as its first choice of routing, this port is not subject to SIP ALG inspection and the packet interference associated to the service. If the client cannot reach the Horizon SBCs on TCP 5080 it will reattempt on the standard UDP 5060 route exactly as it does today, so existing deployments behind restrictive firewalls will continue to be able to make and receive calls but it is this port that is subject to SIP ALG inspection.

For optimal performance it is strongly recommended that access to Horizon SBCs via TCP 5080 is allowed.

What happens when TCP port 5080 isn’t open or SIP ALG is still enabled on the firewall?

If you are behind firewalls with no access to the Horizon platform via TCP port 5080 the client will display a Calls Unavailable error for 10 seconds every 30 minutes. If a user is unlucky enough to receive a call in this 10 seconds it won’t reach the Desktop client but will hit voicemail or ring on the users alternate devices or call forwarding destinations. Desktop client users will also be unable to make a call for 10 seconds. Active calls are not affected. The solution is to open their firewall to TCP 5080 or disable SIP ALG.