Communicate – November

Your monthly update on what’s happening around Gamma

gamma voice, mobile, data and cloud

In this issue…

Hot topics

Horizon call scheduling

It’s time to get your business ready for the upcoming holiday season – ensure your calls are always answered and your customers kept up-to-date.

Benefits of SIP

Is it time to review your legacy telephony platform and have a fresh start to 2018? Learn how your business can save time and money with SIP.

Coming up

Annual porting freeze

Here are the dates you will need in preparation for the annual porting freeze.

In case you missed it

Watch our Cloud webinar

Find out more about Cloud Compute, why businesses are making the move and how to transform your IT into a competitive advantage.

Our new features

The latest product updates

We have the new Horizon integrator soft client for EMIS and improved device customisation. Also included are details about our new Inbound portal.

Welcome to our latest Communicate

This month we are getting ready for the upcoming festive season. If you plan to reduce your opening hours, make sure your calls are answered with our useful Horizon call scheduling eGuide and user guide. Also included are the details for the annual ‘porting freeze’.

We’re talking about next-generation telecom solutions and the benefits they bring for SME to Enterprise businesses. Find out how your business can have more control over it’s telephony in 2018 with a resilient, flexible SIP infrastructure. And, in case you missed our recent Cloud webinar, we’re giving you the opportunity to watch it on demand. Learn all about Cloud Compute and why you should be looking to transform your IT in to a competitive advantage.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your favourites this winter. You can also follow us on twitter to keep up-to-date with any network issues.

Hot topics

Stay in contact with customers this holiday season and improve your communications in 2018 with next-gen technology.

Horizon call scheduling

Are you reducing your opening hours during the upcoming festive season?

If you are closing or changing your opening hours during December, our step-by-step Horizon call scheduling eGuide will help you to ensure your business does not miss a call. Learn how to add an event as well as scheduling your out-of-hours. View eGuide >

Make sure you are getting the most out of your Horizon portal by reading our user guide here.

To find out more about Horizon, go to our website or contact your Customer Development Manager.

Benefits of SIP

It may be time to review your legacy telephony platform and have a fresh start to 2018.

Watch our Q&A video to learn about the key benefits from leaving traditional ISDN behind and moving forward with SIP trunking:

  • Save money – SIP delivers less costly more reliable connectivity over an IP connection and you can also benefit from free internal calls. It can save up to 50% on line rentals and 25% or more on calls costs.
  • Scalable – Whether you plan to upsize, downsize or need to cater for busy periods, you can easily add lines or take them away any time. You have control of your telephony.
  • Disaster recovery – Be ready for emergencies with a disaster recovery/business continuity ready SIP trunk and re-route calls to an alternative location quickly and easily. Perfect for multi-site businesses.
  • PCI DSS compliant – We’ve partnered with Semafone to offer a flexible and cost-effective telephony solution to ensure your organisation remains compliant when taking Cardholder Not Present (CNP) payments over the phone.

Watch our short video to find out more.


Coming up

Find out the details for this year’s annual porting freeze.

Annual porting freeze

Friday 22nd December – Tuesday 2nd January

Please be aware that our annual porting freeze will be taking place between 22nd December and 2nd January. This applies to both geographic and non-geographic numbers.

Although you can still submit port requests to your customer support team during this time, the order will neither progress or complete until the freeze has ended. Should you require any further information, please contact your Customer Development Manager.

In case you missed it

Here’s your chance to watch our recent Cloud webinar.

Cloud Compute webinar

In case you missed our recent Cloud Compute webinar, don’t worry, you can watch it on demand now!

Find out more about Cloud Compute, why businesses are making the move and what our customers have to say.

  • What is Cloud Compute?
  • Who Cloud Compute is best for
  • Common questions and answers
  • How it works and the key benefits
  • Why it’s time to move away from on-premise servers and get ahead of the competition
  • Find out how to transform your IT into a competitive advantage

For more information or a personalised audit of your data requirements, contact our Cloud specialist on 0333 014 0333.

Watch our webinar here.


Our new features

New integrator soft client for EMIS and improved device customisation.

gamma voice, mobile, data and cloud


New integrator soft client for EMIS

Horizon has now been accredited to integrate with EMIS, a leading CRM within the health sector.

Users will benefit from features including:

  • Click to dial – for a better customer experience
  • Caller preview – to route calls quickly and efficiently
  • Automatic popping of the EMIS contact page – for instant access to information

The setup of the EMIS integration is slightly different to the standard CRM Integrator in that it requires the assignment of a specific bolt on for access to be enabled.

The EMIS Integrator soft client is added to the Horizon Company in the usual way for assignment to the end user(s). You can then just go to the Horizon portal and assign the bolt-on to the user in the usual fashion via the User>Services tabs.

The user will then receive welcome emails detailing their login credentials and a link to the Integrator EMIS download, which will need to be installed onto the user’s PC.

Once the software has been installed the end user will then need to follow the EMIS Add in User Guide to complete the installation. This can be found on the Gamma website.

Device customisation improved for the VVX310 and 600

Currently in device customisation for the Polycom VVX310 and VVX600, there is no voicemail option within the drop down. We have now added this option.

Integrator v2.4 retirement

From November 29th, we will no longer support Horizon Integrator on version 2.4 or below. All subscribers on this version will need to upgrade to the latest version of the Horizon Integrator by this time.


End of life handsets

The following handsets are likely to go end of life in the coming months:

  • Samsung J3 2016
  • Samsung S7
  • Motorola G5


Refreshed Inbound portal – coming soon!

For a while now, the internet has been taking steps to reduce the need for Flash content in everyday browsing owing to well publicised security flaws, and, as a result, many IT teams have been developing plans to block flash sites as a standard security measure. Consequently, we have developed a revised Inbound portal that uses HTML5, with all Flash content removed.

The key differences between the current Inbound portal and the new HTML5 portal are:

  • The portal colouring has been refreshed
  •  The navigation tabs are now on the left-hand side of the screen rather than across
  • Previously a call plan was built by dragging and dropping the icons. Now you click on an icon and any available nodes for that call plan are presented and the node is added by clicking i.e. you click and add rather than drag and drop when building a call plan

In the current portal, the key tabs are along the top of the page.

Now the key navigation is located on the left-hand side of the screen.

The current ‘drag and drop’ scenario when adding nodes to a call plan has been replaced by a click “add node” which will display the available nodes for that call plan.