Communicate – May

Your monthly update on what’s happening around Gamma

In this issue…

Hot topics

Making business meetings more effective with collaboration tools

Transform your business meetings with streamlined collaboration tools . Read our latest blog to find out more.

GX Summit 2019 – Last chance to register

Join us this May and take advantage of a jam-packed day of exclusive industry insight, helping you ensure your business has the right ‘foundations’ to thrive.

Delivering contact centre transformation

Discover how Gamma Horizon combined with Cirrus Contact Centre can improve customer experience and help your business reduce costs.

Coming up

Calendars at the ready… time to book in our upcoming events

Join us at Retail Expo and UC Expo in London this spring.

Mobile

Latest Mobile bundle offer extended!

Get 50% off your first bill with our £30 per month bundle, including a top of the range handset, unlimited texts, calls and more.

Our latest product updates

Horizon

Discover our latest Horizon updates, designed to improve user experience.

Welcome to our latest Communicate

This month find out how you can shake up your meeting culture by transforming your communications with effective collaboration tools.

With only one month left to go before our 2019 GX Summit, why not take a moment to register yourself and your colleagues today. We’ll bring you a day of not-to-be-missed exclusive technology insight, hear from expert speakers and take the opportunity to network with like-minded industry peers.

Also, discover more about our new Contact Centre solution. Gamma has partnered with Cirrus to bring its customers a cost-effective, dynamic contact centre environment, enhancing business communications and improving customer experience.

Great news, we’ve extended our latest mobile offer with 50% off your first bill and don’t forget to read about the latest Horizon changes in our monthly product update.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep
up-to-date with any network issues.

Hot topics

Transform your business meetings with effective collaboration tools. Register today for our upcoming GX Summit this May and learn how you can improve customer experience with our new Contact Centre solution.

How to bring remote teams together with Unified Communications

The world of work has opened up significantly in recent years. It’s no longer a case of turning up at nine and being chained to a desk for eight hours: one report from 2018 found that ‘more than two-thirds of people around the world work away from the office at least once every week’, while over half (53%) ‘work remotely for at least half the week’. Technology has changed the game, freeing up businesses (and the teams within them) to function in new ways.

As a result, businesses have embraced a newfound flexibility, whether that’s employees working from home, dialling in from the road, or working from a different office location altogether.

The benefits of remote working

Remote working can facilitate better work-life balance, making employees happier and more engaged. It can boost productivity: a two-year study from Stanford University discovered that ‘work-from-home employees work a true full-shift (or more) versus being late to the office or leaving early multiple times a week and found it less distracting and easier to concentrate at home.’

It can even help businesses to attract the best staff. A remote working strategy means businesses can hire the right employees regardless of location, as well as bringing together teams from around the world. For growing and large businesses, the chances are, staff may be located in different offices. Whether that’s two offices in the same city, or a series of branches across countries. With the right communications infrastructure, staff in New York can easily work alongside colleagues in London.

All of which sounds highly positive. However, this does mean that businesses are at the mercy of communications technology – because for remote workers and teams, it’s crucial that infrastructure works smoothly and seamlessly. But all too often, that isn’t the case.

Disparate tools create a disjointed experience

Having to use a mobile phone with no access to the desk-phone directory. Not being able to access internal email systems from home. Poor connectivity resulting in shaky, incoherent video conferences. All of these are examples of how outdated communications infrastructure can hold remote workers and disparate teams back from true efficiency, turning what should be a positive experience into a chore.

The problem tends to arise from businesses having updated their infrastructure piecemeal over the years – meaning they work well in isolation, but they’re not effective together. As a result, employees suffer from a disjointed experience. Numbers can’t easily be ported from device to device, services can’t be accessed efficiently from outside the office, and connectivity services aren’t reliable enough to support data-hungry applications like video.

Change is needed, if businesses are to keep embracing the benefits of remote working and get ready for future challenges. Fortunately, with the advent of Unified Communications (UC), an effective solution is here.

How Unified Communications can bring teams together

UC is a reliable infrastructure which enables businesses to integrate all of the ways they communicate, including voice, video and data. It’s easy to deploy and roll out to employees around the world, as well as being a cost-effective solution. And, crucially, it can help to facilitate remote working and communication between teams in different places.

For example, with a hosted phone system, staff can carry their number with them – even if they’re dialling in from a desktop in another location. Mobile solutions like Gamma’s Connect can give staff the features of a desktop to their mobile, meaning they can stay in touch effectively regardless of where they’re working from. Finally, robust converged data and voice networks can make sure that tools like video conferencing always function as they should – helping teams to communicate, no matter where they’re based.

With such reliable infrastructure in place, businesses can count on their ability to communicate. In time, this means even more benefits, like reducing spend on travel between locations, and even minimising an organisation’s carbon footprint as a result. But most importantly of all, it can facilitate remote working and remote teams – helping businesses work effectively, attract the best talent, and get ready for the future, no matter where they are in the world.

Ready to learn more about Unified Communications? Head to our web page to find out how your company could benefit from integrated comms.

Health and Social Care Network (HSCN) – a reliable, secure data network designed for efficient collaboration

Gamma for Health and Social care

The challenge organisations supplying these services have is the need to keep up pace with advancements in treatments and technology as it develops and as people’s needs change.

This all needs to balance with a focus on being efficient and providing value for money to taxpayers.

The Health and Social Care Network (HSCN) is a “network of networks” for organisations who provide health and social care services to communicate with each other, exchange data and access NHS core applications, enabling tighter collaboration in an efficient and secure way.  It is a key stepping stone to digital transforming the patient experience.

It is a direct replacement for N3, with a robust process for migrating your old N3 connections to new HSCN connections, including IP addresses

“We’re really pleased to have become HSCN accredited as it is the future of health and social care enablement. We’ve been working closely with our healthcare customers to shape our HSCN offering for some time now and have gained a great insight into how they are planning to transform the way they currently operate – we’re excited to be part of that journey through our flexible and tailored solutions.”

Sam Winterbottom,
Head of Public Sector Sales

But it’s not only about migrating services from the old N3 network.  It’s also about allowing access to broader health and social care organisations, such as pharmacies or opticians who currently do not have N3 connectivity but need it to operate effectively.  It also extends to local government, ambulance and police also.

Private sector organisations who work in the health and social care sector can get an HSCN connection too.

Our experts have shared their advice, hints and top tips. Check out our Pointdrive page here for more details.

Discover the benefits of moving to HSCN from N3 with an approved provider. Read our eGuide to find out more.

For more information about our HSCN connections and solutions for the Healthcare Sector, please go to our website or call the team on 0333 014 0000.

2019 GX Summit – It’s a ‘rap’

Highlights from our annual customer conference

Our 2019 GX Summit is your chance to hear from some of the industry’s leading experts, including guest speakers from Nexxworks, Cirrus and Gartner, our extended network of technology partners, and of course announcements on upcoming developments of Gamma services. We guarantee you that you’ll leave with plenty of thought-provoking takeaways.

At Gamma, our focus has always been and always will be to deliver great customer experience and we ourselves have been inspired to act on the advice of last year’s guest speaker, Nancy Rademaker. So this year we’ll tell you more about the Gamma eXperience developed with our customers at the forefront.

Here are the details of our guest speaker sessions:

Our 2019 GX Summit is your chance to hear from some of the industry’s leading experts, including guest speakers from Nexxworks, Cirrus and Gartner, our extended network of technology partners, and of course announcements on upcoming developments of Gamma services. We guarantee you that you’ll leave with plenty of thought-provoking takeaways.

At Gamma, our focus has always been and always will be to deliver great customer experience and we ourselves have been inspired to act on the advice of last year’s guest speaker, Nancy Rademaker. So this year we’ll tell you more about the Gamma eXperience developed with our customers at the forefront.

Here are the details of our guest speaker sessions:

Coming up

Calendars at the ready… time to book in our upcoming events.

Meet the team – Gamma’s exhibition schedule

Retail Expo

1/2 May 2019 at Olympia, London

If your business is interested in gaining exclusive insight in to the latest retail technology solutions then join us on 1st and 2nd May at Olympia, London. We’ll be exhibiting at stand 5B29 demonstrating why digital transformation is the single most important challenge for retailers.

UC Expo

15/16 May 2019 at ExCeL London

Join us at UC EXPO, Europe’s largest unified communication and collaboration, this May. Take advantage of over 100 expert speakers, gain valuable industry insight and discover the latest technology trends. We’ll be exhibiting on stand E111 where our Gamma experts will be demonstrating our brand new unified communications solution, Horizon Collaborate. Get your one-to-one demo!

Also, do not miss out on an opportunity to hear from Gamma Product Director, Alan Mackie, who will presents ‘Key considerations for UC and Collaboration adoption success’ on Thurs 16th at 11am. Find out more here.

Mobile

Get 50% off your first bill with our £30 per month bundle, including a top of the range handset, unlimited texts and calls and more.

Get 50% off your first bill with our £30 per month mobile bundle

With access to the biggest data network available for business in the UK, working on the move won’t be a problem.

Allow your mobile workforce to video call and conference off-site, whilst reducing business cost and improving efficiency with Gamma Mobile. In addition, Gamma’s MultiNet bolt-on gives your employees access to more than one network from a single SIM so they can make and receive calls in more places than is possible with a single mobile network.

Great news, we’ve extended our latest offer which includes the Samsung A9 128GB, unlimited calls and texts, 3GB of data and 6 months free Gamma MultiNet®* for just £30 per month. Offer ends 31st May 2019.

To find out more about Gamma Mobile, take a look at our website here or call us today on 0333 014 0333.

*Minimum 24 month contract. MultiNet will be free of charge for the first 6 months and thereafter chargeable at our standard pricing per month per user for the remainder of the contract. Prices quoted are per user, per month. Full Gamma Mobile T&C’s apply. The stated handset will be included in the package where available – where handsets are unavailable a handset up to an equal value would be supplied instead. Unlimited calls and texts subject to fair usage.  Data allowance subject to 1GB auto top up for additional £8.50.

Latest product updates

Discover our latest Horizon updates, designed to improve user experience.

New Horizon Mobile App

Following the release of our new Unified Communications solution, we are updating the Horizon smartphone Softclient (mobile app) to support all the new features that Collaborate has to offer.

Once downloaded, the new smartphone softclient will require all users to re-enter their username and password in the near future.

Whilst usernames are easy enough to remember or retrieve we recognise passwords are not. With this in mind we want to help ensure your Horizon administrators are prepared for any possible questions from your workforce who are using the softclient.

  • If a user forgets their password, they can reset this via the ‘forgotten password’ link on the softclient, with their registered email address. If unsuccessful, the user will need to ask your Horizon administrator to reset their password.
  • The correct email address is saved against each softclient user in your Horizon portal.

From the end of May, all smartphone softclient users will be required to download the new Horizon app and the current version will no longer be available to use. If you have any questions regarding this change, please don’t hesitate to contact your account manager.