Communicate – March

Your monthly update on what’s happening around Gamma

gamma voice, mobile, data and cloud

In this issue…

Gamma news

Chief Executive Bob Falconer announces his retirement

Gamma announces new CEO as Bob Falconer retires.

Hot topics

Transform your business with SIP

Learn how SIP Trunks can transform business competitiveness with our beginners guide to SIP.

Gigabit Broadband Voucher Scheme

Find out how you can get up to £3000* worth of vouchers toward upgrading your data connectivity.

Coming up

Customer Conference 2018

Register now for our annual Customer Conference on 24th May at The Royal Institute of Great Britain.

Mobile offers

This month’s mobile bundles

Find out more about the latest business mobile bundles available to you.

In case you missed it

Customer portal demo

Watch our 10 minute customer portal demo and discover all of the exciting features that will enable you to take full control over your telephony.

Our new features

The latest product updates

Learn more about the latest Horizon updates, plus you can also find details about recent changes to our Inbound and SIP Trunk Call Manager portals.

Welcome to our latest Communicate

After leading the business for 15 years, our Chief Executive Bob Falconer will retire in May. Read his announcement in this issue.

You can find out more about the Government’s Gigabit Broadband Voucher Scheme and how you can receive up to £3000* worth of vouchers towards upgrading your data connectivity. Along with this, if your business is still running a legacy ISDN infrastructure, download our beginners guide to SIP and learn how SIP Trunks can make your business more competitive.

We have included all of the details for our annual Customer Conference. We’d love to see you there – reserve your place and join us at The Royal Institute of Great Britain on 24th May.

In case you missed our customer portal live demo, you can now watch it on demand. Find out how our customer portal will enable you to take full control over your telephony.

Also included are this month’s mobile offers, along with the latest product updates.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep up-to-date with any network issues.

Gamma news

Gamma announces new CEO as Bob Falconer retires.

Chief Executive Bob Falconer announces his retirement

“It has been a tremendous privilege to have the opportunity to lead Gamma for fifteen years to the excellent position that the business is in today.”

After 15 years at Gamma, Chief Executive Bob Falconer has informed the Board of his decision to retire at this year’s AGM. The Board is pleased to announce the appointment of Andrew Taylor as Chief Executive designate. Andrew will join the Board as an executive Director on 4th April and will take over the role of Chief Executive following the conclusion of the AGM on 23rd May 2018.  Bob will remain involved in the business over the coming months to ensure a smooth transition and handover.

Richard Last, Chairman, commented:

“On behalf of the Board, everyone at Gamma and our shareholders, I would like to place on record our thanks to Bob for his leadership and dedication to the Company over the last 15 years. During his time as Chief Executive, Gamma successfully transitioned from a start-up provider of wholesale voice services to become a serious force in the business communications market through the development of market leading products and services. During this period, Gamma also completed its successful IPO on the London Stock Exchange. Bob leaves Gamma in a great position with a very capable senior team and many exciting opportunities ahead.

On a personal level, I would like to thank him for everything he has done while I have been Chairman at Gamma. I have enjoyed working with him immensely and wish him the very best in his future pursuits.

At the same time, I would like to welcome Andrew to the Company. Throughout his career in telecommunications, he has demonstrated the necessary skills and experience to continue the success Gamma has seen to date, and capitalise on the significant market opportunities ahead. We are looking forward to working with him.

Bob Falconer, Chief Executive Officer, said:

“It has been a tremendous privilege to have had the opportunity to lead Gamma for fifteen years to the excellent position that the business is in today. Having given it much consideration, I had indicated to the board that 2018 was the right year for me to step back from full-time executive responsibilities. I have been really pleased with the support the board has given with this decision and the planning of my succession.

I have real confidence that Andrew will both maintain the momentum of the business and bring fresh skills and experience to bear. Gamma is in great shape, with a strong established management team, a highly experienced board, and a great reputation in the market. The future opportunities for the business are really exciting and I’m looking forward to working with Andrew over the coming months as we smoothly transition responsibilities across.”

Andrew Taylor, Chief Executive designate, added:

“I look forward with great excitement to becoming Chief Executive of Gamma. As someone with significant experience in this industry, I am acutely aware of the strong reputation Gamma has among its customers, channel partners and peers for its innovative products and unrivalled customer service. I will strive to maintain that while continuing the progress the Company has made under Bob’s leadership.” Gamma has among its customers, channel partners and peers for its innovative products and unrivalled customer service. I will strive to maintain that while continuing the progress the Company has made under Bob’s leadership.”

Hot topics

Discover how SIP Trunks can make your business more competitive and find out all about the Gigabit Broadband Voucher Scheme.

Transform your business with SIP Trunks

Learn how SIP Trunks can make your business more competitive.

With legacy telephony on its way out and BT’s announcement that in 2025 ISDN will no longer be supported, now may be the time to review your existing infrastructure. As of 2020 BT will no longer accept any new ISDN orders – migration to SIP is in full swing and businesses have already made the change. If you haven’t begun your journey to hosted telephony yet, read our useful eGuide where we explain the fundamentals of SIP, from what it is to what it represents in terms of market opportunity.

You will learn:

  • What is SIP
  • Who is using SIP
  • How it’s more than just voice
  • What are the benefits

If you would like more information, give your Customer Development Manager a call on 0333 014 0333.

Gigabit Broadband Voucher Scheme

Get up to £3000* towards upgrading your data connectivity to superfast Broadband.

The Government’s Gigabit Broadband Voucher Scheme is back and, as a registered supplier, we’re offering eligible businesses up to £3000* towards the cost of upgrading their data connectivity to superfast Broadband or Ethernet.

Here’s four key reasons for upgrading:

  • Increase productivity with faster speeds
  • Improve customer service with better quality connectivity
  • Increase disaster recovery capabilities with access to secure data backup
  • Reduce operational costs

The incentive is restricted by geographical locations and includes Aberdeen and Aberdeenshire, Bristol, Bath and North East Somerset, Coventry and Warwickshire, West Yorkshire and York. You can find the full list of participating areas here. So if you have up to 249 employees, a turnover of €50m or less and a data capacity of less than a Gibabit, contact us to take advantage of the offer.

*A small number of postcodes within these eligible areas are excluded from the scheme due to other Government schemes being available in those areas. Following your enquiry your eligibility will be validated to the best of our knowledge under the scheme rules. Any discounts offered under this voucher scheme will be subject to approval and acceptance by the scheme administrators and we have no control over this.  Should the application for your voucher be rejected for any reason then you will no longer qualify for the discount and will be responsible for the full pre-discount charge. This scheme may be withdrawn or amended at any time. Terms and conditions including full details of eligibility can be found here.

Coming up

Calendars at the ready… time to book in our upcoming events.

Customer Conference 2018

Registrations are now open for our annual Customer Conference!

Join us on 24th May at The Royal Institute of Great Britain, where we will explore how digital communications can help you keep up with the customer of today to shape your business of tomorrow.

Digital has become the norm and has transformed the way we work. Those that learn to ride the wave of exponential technology change and innovate with the customer in mind are those that will survive and thrive the day after tomorrow.

Details:
Date: Thursday 24th May 2018
Time: Registration opens at 9:30am
Venue: The Royal Institute of Great Britain, Albemarle Street, London, W1S 4BS
Refreshments and lunch will be provided

You’ll experience:

  • How to embrace digital transformation to survive and thrive in the new digital world
  • Gamma customer and partner insights into industry hot topics
  • What is coming up on the Gamma roadmap in 2018

For our Public Sector customers, how to change and innovate your organisation with the citizen in mind.

To reserve your place at this year’s Customer Conference, you can register here:

Expert speaker announced

We are delighted to announce that Nancy Rademaker from Nexxworks will be joining us, sharing her formula for Extreme Customer Centricity: c2MxEi – Connect to many but engage with the individual.

In her energising and humorous presentation, Nancy challenges the audience to consider the proportion of time we are spending on today, tomorrow and the day after tomorrow as customer behaviours force businesses to re-think the customer journey.

With a mix of mind-blowing examples and a great sense of humour, she takes her audience on an exciting rollercoaster of high-level content, delivered in a very easy-to-digest presentation.

 

Nancy has over 20 years’ experience working for IT companies, including Microsoft, and specialises in how technology has been and is transforming society. Nancy has delivered her keynote presentations to many industry leading organisations including Siemans, Toyota, Beiersdorf and 3M.

Mobile offers

Find out more about the latest mobile bundles.

gamma mobile for business

This month’s business mobile offers

Designed with our customers in mind, our business mobile bundles are here to help you stay connected. 

Focused on customer service, data coverage and inclusive features, we have bundles to suit all businesses. We have introduced a new SIM only offer with unlimited calls and texts, 5GB of data and 6 months free Gamma MultiNet®* for just £25 per month.

To find out more, call us on 0333 014 0333.

*Minimum 24 month contract. *MultiNet will be free of charge for the first 6 months and thereafter chargeable at our standard pricing per month per user for the remainder of the contract. Prices quoted are per user, per month. Full Gamma Mobile T&C’s apply. The below stated handsets will be included in each package where available – where handsets are unavailable a handset up to an equal value will be supplied instead. Unlimited calls and texts subject to fair usage.  Data allowance subject to 1GB auto top up for additional £8.50.

In case you missed it

Take full control of your telephony by watching our 10 minute customer portal demo.

Welcome to our Gamma Customer Portal

You can now watch our live demo on demand.

In case you missed it, watch our customer portal demo and find out how it will enable you to take full control of your telephony with easy-to-access billing information, detailed live usage reports and other asset management functionalities.

You will learn how to:

  • Utilise the dashboard features
  • Manage your assets
  • View current usage reports
  • Set up usage alerts
  • Download your bill
  • Access support documents

The demo lasts around 10 minutes with our previously recorded Q&A session at the end.

If you have not received your customer portal log in details, please call your Customer Development Manager who will be happy to help you.

Our new features

Learn more about the latest Horizon updates, plus you can also find details about recent changes to our Inbound and SIP Trunk Call Manager portals.

gamma voice, mobile, data and cloud

Horizon

Yealink firmware upgrade

For all customers using our wireless DECT option, you may have noticed a series of firmware updates to your DECT devices during the 20th to 26th March. The latest firmware brings in some major improvements to the Corporate Directory feature and resolves a number of known behaviours. To see full information on the firmware upgrade rollout, please see our accompanying document here.

Upgrade to voicemail functionality

Send all calls to voicemail

Occasionally, employees will be visiting clients, working on another site, or otherwise out of reach. When this happens, users are now able to make sure that anyone trying to get in touch can quickly and easily leave a voice message, rather than waiting for a ringing phone to be answered.

We have introduced the option to send all user calls to voicemail. This mirrors functionality we already offer for call groups. “Send All Calls To Voicemail” will be available in a user’s voicemail settings. To access the feature administrators will need to navigate to User Management > Edit User > Call Setup > Voicemail Settings

Transfer on 0 for voicemail

If you want to offer more control to your incoming calls and give callers access to your wider business, we’ve developed an alternative.

Horizon administrators are now able to let callers choose to automatically transfer to an available team. To enable the feature and make a caller aware of the option, it’s important to make sure you record a Voicemail greeting to advise the choice they are able to make. As an example –
Hi, you’re through to the voicemail of John Smith. I can’t take your call right now so please leave a message and I’ll get back to you. Alternatively, to be transferred to the service desk, please press ‘0.”

To access the feature simply navigate to User Management > Edit User > Call Setup > Voicemail Settings

Update to CLI pass-through

From the 15th March Horizon administrators have been able to update company privacy settings so that users receiving a transferred call are able to see the incoming CLI or name details of the original caller.

This development resolves a significant known behaviour. Previously, Horizon users would be presented with the details of the agent transferring the call, and not those of the initial caller.

For clarity, we will not be sending the CLI / Name details outside of your Horizon network and third parties outside of your network will always see the CLI that they either dialled or received a call from.

To update the users setting head to User Management > Edit User > DDI > Caller ID Number Presented

To find out more, and to check on any impact, please refer to the Horizon Administrator’s User Guide.

Inbound and SIP Trunk Call Manager

GoTo

Customer contact is essential – it’s a key part of your business. The ways in which you deal with incoming enquiries and questions from customers can be a real differentiator in today’s competitive marketplace.

So how do you maintain great customer service as your business grows?

We’re pleased to introduce our new GoTo feature.

GoTo allows Inbound and SIP Trunk Call Manager customers to manage sections of very complex plans in the cloud independently. GoTo reduces duplication, saves time, and provides simpler management and use.

The feature allows a caller to be routed from a call plan on one number, to a call plan on:

  • another Inbound number (GoTo Dialable Number)
  • a virtual reference (GoTo Virtual Number)
  • or to be routed dependent on the number the caller dialled (GoTo Destination by Dialled Number*)

To find out a little more, please see our updated Inbound User Guide here.

The new Inbound GUI

Over the last few months we’ve given you updates about the launch of our new, more intuitive Inbound interface to help you get used to the new style and feel of the platform. Please be aware that as of April 10th, the new version will be the first screen you see upon logging into the portal, and you will no longer be able to access the old interface.