Communicate – June

Your monthly update on what’s happening around Gamma

In this issue…

Hot topics

2019 GX Summit highlights

Check out the 2019 GX Summit highlights and find out how Gamma customers helped raise over £2000 for charity.

How to bring remote teams together with Unified Communications (UC)

Learn how UC can bring a remote workforce together, whilst also improving efficiency and cost savings.

Gamma for Health and Social Care

Discover how the Health and Social Care Network can help Public Sector organisations communicate and exchange data quickly and efficiently.

Coming up

Calendars at the ready… time to book in our upcoming events

Join us at the Digital Transformation Expo in London this Autumn.

Mobile

Latest Mobile bundle offer extended!

Get your first bill free with our monthly bundles, including a top of the range handset, unlimited texts, calls and more.

Our latest product updates

MyWiFi Caller App – Mobile

Discover our latest product updates, always designed to improve user experience.

Welcome to our latest Communicate

This month check out the 2019 GX Summit highlights and find out how Gamma customers help raise over £2000 for the Starlight Children’s Foundation at this year’s big event.

Discover how businesses can bring together their remote workforce with Unified Communications and the many other benefits of UC.

Also, learn how the Health and Social Care Network can help Public Sector organisations communicate and exchange data quickly and efficiently.

Take advantage of our new mobile offer – get the first month free with our latest monthly mobile bundles designed to empower businesses.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep
up-to-date with any network issues.

 

    Important product update

    The MyWiFi Caller App is now available to download, designed to improve indoor mobile coverage. All Gamma mobile
    users will have received a text on Tuesday 25th June with details on how to get started. 

    For more information about MyWiFi Caller App, check out our Product Update section below.

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Hot topics

Check out the 2019 GX Summit highlights and find out how Gamma customers helped raised over £2000 for Starlight Children’s Foundation. Also discover how Unified Communications can bring remote teams together and how public sector organisations can communicate efficiently with the Health and Social Care Network.

2019 GX Summit – It’s a ‘rap’

Highlights from our annual customer conference

Centered around this year’s theme, Foundations, we challenged guests to think about the scale and pace of their digital transformation strategies – and the technology that underpins it.

Hearing from some of the industry’s leading experts from the likes of Nexxworks, Three and Cirrus, guests left armed with actionable insight to help plan for the next next wave of transformation in an era of digital endurance.

Our agenda included:

  • Digital Foundations in the new age of customer experience
  • Customers built their own agenda from nine streamed sessions
  • Live ‘Ask Gamma’ Q&A panel
  • Familiar faces took the the stage for one day only in The GX Factor
  • Inspiring Headline speaker, Steven Van Belleghem
  • Evening networking drinks

To find out more about our 2019 GX Summit sessions, guest speakers and sponsors, please take a look at our highlights page:

This year, some of Gamma’s familiar faces took to the GX Summit 2019 stage for one day only in the GX Factor!

We’re delighted to announce that by doing so we raised a fantastic £2038 for Starlight Children’s Foundation. Thank you very much to those who placed their GX Factor winners vote and who kindly contributed via the donation pots at the Royal Institution of Great Britain.

Starlight Children’s Foundation is the national charity dedicated to brightening the lives of seriously ill children and their families. We are pleased that with your help we have been able to support them this year.

Here’s what our guests had to say about the day:

“There was a good mix of sessions – Gamma and guest speakers.”

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“The short breakout sessions were really useful with the three streams as an option.”

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“The Keynote was excellent and insightful.”

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If you were unable to attend the 2019 GX Summit, but would like to learn more about any of the sessions covered, please contact your Account Manager. Look out for our first announcements regarding GX Summit 2020 towards the end of the year!

How to bring remote teams together with Unified Communications

The world of work has opened up significantly in recent years. It’s no longer a case of turning up at nine and being chained to a desk for eight hours: one report from 2018 found that ‘more than two-thirds of people around the world work away from the office at least once every week’, while over half (53%) ‘work remotely for at least half the week’. Technology has changed the game, freeing up businesses (and the teams within them) to function in new ways.

As a result, businesses have embraced a newfound flexibility, whether that’s employees working from home, dialling in from the road, or working from a different office location altogether.

The benefits of remote working

Remote working can facilitate better work-life balance, making employees happier and more engaged. It can boost productivity: a two-year study from Stanford University discovered that ‘work-from-home employees work a true full-shift (or more) versus being late to the office or leaving early multiple times a week and found it less distracting and easier to concentrate at home.’

It can even help businesses to attract the best staff. A remote working strategy means businesses can hire the right employees regardless of location, as well as bringing together teams from around the world. For growing and large businesses, the chances are, staff may be located in different offices. Whether that’s two offices in the same city, or a series of branches across countries. With the right communications infrastructure, staff in New York can easily work alongside colleagues in London.

All of which sounds highly positive. However, this does mean that businesses are at the mercy of comms technology – because for remote workers and teams, it’s crucial that infrastructure works smoothly and seamlessly. But all too often, that isn’t the case.

Disparate tools create a disjointed experience

Having to use a mobile phone with no access to the desk-phone directory. Not being able to access internal email systems from home.

Poor connectivity resulting in shaky, incoherent video conferences. All of these are examples of how outdated communications infrastructure can hold remote workers and disparate teams back from true efficiency, turning what should be a positive experience into a chore.

The problem tends to arise from businesses having updated their infrastructure piecemeal over the years – meaning they work well in isolation, but they’re not effective together. As a result, employees suffer from a disjointed experience. Numbers can’t easily be ported from device to device, services can’t be accessed efficiently from outside the office, and connectivity services aren’t reliable enough to support data-hungry applications like video.

Change is needed, if businesses are to keep embracing the benefits of remote working and get ready for future challenges. Fortunately, with the advent of Unified Communications (UC), an effective solution is here.

How Unified Communications can bring teams together

UC is a reliable infrastructure which enables businesses to integrate all of the ways they communicate, including voice, video and data. It’s easy to deploy and roll out to employees around the world, as well as being a cost-effective solution. And, crucially, it can help to facilitate remote working and communication between teams in different places.

For example, with a hosted phone system, staff can carry their number with them – even if they’re dialling in from a desktop in another location.

Mobile solutions like Gamma’s Connect can give staff the features of a desktop to their mobile, meaning they can stay in touch effectively regardless of where they’re working from. Finally, robust converged data and voice networks can make sure that tools like video conferencing always function as they should – helping teams to communicate, no matter where they’re based.

With such reliable infrastructure in place, businesses can count on their ability to communicate. In time, this means even more benefits, like reducing spend on travel between locations, and even minimising an organisation’s carbon footprint as a result. But most importantly of all, it can facilitate remote working and remote teams – helping businesses work effectively, attract the best talent, and get ready for the future, no matter where they are in the world.

Ready to learn more about Unified Communications? Head to our web page to find out how your company could benefit from integrated comms.

Health and Social Care Network (HSCN) – a reliable, secure data network designed for efficient collaboration

Gamma for Health and Social care

The challenge organisations supplying these services have is the need to keep up pace with advancements in treatments and technology as it develops and as people’s needs change.

This all needs to balance with a focus on being efficient and providing value for money to taxpayers.

The Health and Social Care Network (HSCN) is a “network of networks” for organisations who provide health and social care services to communicate with each other, exchange data and access NHS core applications, enabling tighter collaboration in an efficient and secure way.  It is a key stepping stone to digitally transforming the patient experience.

It is a direct replacement for N3, with a robust process for migrating your old N3 connections to new HSCN connections, including IP addresses

“We’re really pleased to have become HSCN accredited as it is the future of health and social care enablement. We’ve been working closely with our healthcare customers to shape our HSCN offering for some time now and have gained a great insight into how they are planning to transform the way they currently operate – we’re excited to be part of that journey through our flexible and tailored solutions.”

Sam Winterbottom,
Head of Public Sector Sales

But it’s not only about migrating services from the old N3 network.  It’s also about allowing access to broader health and social care organisations, such as pharmacies or opticians who currently do not have N3 connectivity but need it to operate effectively.  It also extends to local government, ambulance and police also.

Private sector organisations who work in the health and social care sector can get an HSCN connection too.

HSCN linkedin

Our experts have shared their advice, hints and top tips. Check out our Pointdrive page here for more details.

HSCN Guide

Discover the benefits of moving to HSCN from N3 with an approved provider. Read our eGuide to find out more.

HSCN web

For more information about our HSCN connections and solutions for the Healthcare Sector, please go to our website or call the team on 0333 014 0000.

Coming up

Calendars at the ready… time to book in our upcoming events.

Meet the team – Gamma’s exhibition schedule

Digital Transformation Expo Europe

9/10 October 2019 at ExCeL London

If your business is interested in gaining exclusive insight in to the latest technology solutions then join us on 9th and 10th October at ExCeL, London. We’ll be exhibiting at stand J50 demonstrating why digital transformation is the single most important challenge for businesses today.

Mobile

Get your first month’s usage for free with our monthly bundles, including a top of the range handset, unlimited texts and calls and more.

First month free with our monthly mobile bundles

With access to the biggest data network available for business in the UK, working on the move won’t be a problem.

Gamma Mobile is a mobile service built exclusively for the UK business market, designed to deliver improved coverage for voice and data. With Gamma Mobile your device will empower, not hinder your ability to conduct business. We have travel bolt-ons that are as flexible as your schedule, a true fixed/mobile convergence service extending the power of a fixed phone to your mobile estate and you’ll get a network provider with a focus on customer service excellence.

To find out more about Gamma Mobile, take a look at our website here or call us today on 0333 014 0333.

£30 per month

Samsung A70
Unlimited calls, Unlimited texts and 3GB of data

£45 per month

Apple iPhone 7 128GB
Unlimited calls, Unlimited texts and 10GB of data

*Minimum 24 month contract. Prices quoted are per user, per month. Full Gamma Mobile T&C’s apply. The stated handset will be included in the package where available – where handsets are unavailable a handset up to an equal value would be supplied instead. Unlimited calls and texts subject to fair usage.  Data allowance subject to 1GB auto top up for additional £8.50.

Latest product updates

Discover our latest updates, always designed to improve user experience.

MyWiFi Caller Mobile App – Download for FREE!

Providing good indoor coverage has always been a challenge for mobile providers, and at the same time an increasing necessity as mobile traffic is increasingly substituting fixed traffic for business users.

To further complicate this equation new building requirements such as soundproofing and energy efficiency requirements has meant that building materials and techniques have made in-building mobile signal penetration much more difficult.

MyWiFi Caller is an app for Gamma Mobile users that provides mobile voice connectivity when the user has Wifi coverage and is connected to the network. All Gamma mobile users will have received a text message on 25th June with full details and support to download directly to their handset.

The MyWiFi Caller app can be simply downloaded from either the Android Google Play store or Apple iOS app store. After a simple registration process, the user is ready to go.