Communicate – June

Your monthly update on what’s happening around Gamma

gamma voice, mobile, data and cloud

In this issue…

Hot topics

Are we losing our voice in today’s digital world?

Find out why organisations are regularly reviewing their communication technology and why its so important in today’s digital world

Ethernet – what options are available to you?

If your business is in need of a faster, more reliable data network, learn about the Ethernet options available today.

Customer Conference 2018 highlights

Watch the highlights from our Survive + Thrive Customer Conference and save the date for our 2019 event.

Coming up

IP EXPO Europe

Save the date and join us at ExCeL London on 4th and 5th October.

Mobile offers

This month’s special offer

Find out more about our 6 month free Multinet* offer with our £35 per month bundle and latest handset.

In case you missed it

‘The anywhere office’

Find out how next-gen technology can improve your business productivity.

Our latest support updates

Horizon

Make sure you don’t miss a call this summer with Horizon call scheduling.

Welcome to our latest Communicate

In this month’s edition, we are looking at how technology is changing the way we communicate and why it is important to regularly review your systems and processes to remain competitive in the new digital world.

With businesses now relying highly on resilient data connectivity, learn about the Ethernet options available to your business and how you could benefit from the Government Gigabit Voucher Scheme.

Take a look at our Survive + Thrive Customer Conference highlights by watching our video. If you were unable to attend, make sure you save the date for next year’s event so you don’t miss out.

Discover more about Gamma Mobile and how you can get 6 month’s free Multinet with our latest £35 per month bundle.

Also, save the date for IP EXPO Europe this October. Don’t miss out on Europe’s number one IT event at the ExCeL London.

In case you missed it, find out why businesses are introducing ‘the anywhere office’.

With the holiday season well underway, make sure you do not miss a call this summer with our guide to Horizon call scheduling.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep
up-to-date with any network issues.

Hot topics

Find out why organisations are regularly reviewing their communication technology and why it’s so important in today’s digital world. Also, if your business in need of a faster, more reliable data network, learn about the Ethernet options available to you.

Are we losing our voice in the new digital world? 

Technology has come a long way and is completely transforming the way we live, work and communicate. But who or what is responsible for this? Is it the cost to maintain legacy systems, the fact technology is forever developing and trending, or could it be the way today’s population prefer to communicate? It’s key for organisations to regularly review their systems and processes to remain competitive in today’s digital world. Here’s a few factors you should take in to consideration when doing so:

Generation

The workforce has changed. Those born between 1983 and 1993, also known as Generation Y or millennials, currently make up 38% of our workforce. By 2025, it is projected that three quarters or workers (globally) will be millennials.

Generation Y will also be our most highly educated generation ever and not only have they taken 20% of current leadership positions, they are already catering for Gen Z (those born between 1995 and 2012) who are now part of today’s workforce.


So what do millennials expect when looking for new job?

1. Flexible working – Being able to work away from a desk, on their own terms and with quick and easy access to files.

2. On-demand virtual meetings – Remote communication enables productivity and efficiency.

3. Modern technology – Expect devices like they have at home which they are familiar with, know how to get the most out of and they can rely on.

Of all the demographic groups, it’s safe to assume that technology adoption has probably been most seamless amongst millennials. So, allowing them to work how they want, not how you want them to may be the answer to further success.

Read our blog to find out more.

Trends

Technology is continuously changing and keeping up with the latest trends can be difficult. The good news is that recent technology is becoming easier to access, adapt to and is now more affordable for SME organisations. Here’s what we can expect to see for the remainder of 2018:

  • With Siri and Alexa supporting us with everyday activities like managing work schedules, booking appointments and reminders, we can now expect Google Assistant to go one step further and track business performance, manage finances, learn facts about their organisations, latest industry trends and more.
  • Cloud applications and software continue to progress and their capabilities are growing. Using a cloud-based service allows organisations to streamline day-to-day processes, access files from anywhere and always use be using the latest version.
  • The use of artificial intelligence is becoming more popular. It allows organisations to save time and money by automatically performing routine tasks.
  • Ignoring recent data protection regulations is not an option. Having the relevant, latest technology to ensure data is backed-up safely and securely is critical moving forward.

Learn more about hosted telephony and the options available to you here.

Customer experience

Providing your customers with the best possible service will ensure you remain competitive. It’s all about the overall communication experience, convenience and ease. Customers want seamless interaction and solution to their needs. The following forms of communication are already second nature to many but are you utilising all of them:

Phone – Although legacy infrastructure is on its way out, there’s still value in speaking to somebody over the phone. Recent research carried out here at Gamma showed that voice is still the preferred method of communication. After all, we can speak quicker than we can type.

Email – Being able to quickly send or receive important emails and files is a critical part of providing quality service. But the key to success is having fast, resilient and flexible network connectivity.

Web chat/live support – The convenience of real-time conversation online shouldn’t be forgotten. More and more customers are expecting immediate online support services to get answers to their enquires.

Social media –  Platforms like Facebook, Twitter and Instagram are second nature to many and when looking for a solution to a problem or question, people are now turning to social media first. Ultimately, creating an inclusive and helpful community via social media is the goal of any business.

Find out what our customers had to say about their digital transformation experience here.

Ethernet – what options are available to you?

As more services move into the cloud, the need for quality internet connectivity has become essential for businesses. There are three Ethernet service options available, all of which provide highly reliable and ultra-fast data connectivity, delivering dedicated and uncontended bandwidth to your site. Here are the details:

Fibre Ethernet

This service is delivered using end-to-end fibre optic connections and provides a dedicated, secure platform for voice and data traffic. Ideal if you are looking to converge voice and data on a single connection:

  • Highly-reliable, secure and fast data connectivity
  • Helps reduce the cost of private networking while improving the quality of service support
  • Options for services over either 100Mbps or 1Gbps circuits
  • Symmetric speeds from <10Mbps to 1Gbps
  • Scalable and flexible
  • 24/7 UK-based support with six-hour fix time SLA

Ethernet in the First Mile

Our Ethernet in the First Mile (EFM) service is a converged internet and voice solution delivered over aggregated copper pairs with dedicated and symmetrical speeds of up to 35Mbps:

  • Lower cost option to Fibre Ethernet
  • Much faster delivery time then Fibre Ethernet
  • No compromise on quality or service levels
  • Inherently resilient and reliable service with eight-hour break fix time
  • 24/7 monitoring with UK-based helpdesk

FTTC Ethernet

This service is delivered using Fibre To The Cabinet
(FTTC) technology:

  • Fast, reliable access at a lower cost level than EFM
  • Symmetric speeds of up to 20Mbps with the option to purchase up to 80Mbps downstream
  • Faster delivery lead times than Fibre Ethernet and EFM services
  • Reliable service with eight-hour break fix time
  • 24/7 monitoring with UK-based helpdesk

To find out more about our Ethernet services and discover which best suits your business, click here.

Customer Conference 2018 highlights

Check out the highlights from our Survive + Thrive Customer Conference. Watch our video here.

We’re pleased to announce that next year’s event will take place on Thursday 23rd May 2019. If you were unable to attend this year, make sure you save the date to ensure you do not miss out next time.

For more information or if you have any feedback for us, please email us at [email protected].

Coming up

Calendars at the ready… time to book in our upcoming events.

IP EXPO Europe 2018

Don’t miss out on Europe’s number one IT event!

We’re pleased to be exhibiting at this year’s IP EXPO Europe on 3rd and 4th October. Save the date and join us at ExCeL London.

Don’t miss out on your opportunity to discover the latest IT innovations and listen in to exclusive updates from industry experts.

Registrations are now open:

Mobile offers

Find out more about the latest mobile bundles.

gamma mobile for business

This month’s business mobile offer

Take advantage of 6 months free MultiNet®* with our £35 per month mobile bundle. 

With access to the biggest data network available for business in the UK, working on the move won’t be a problem. Gamma Mobile’s MultiNet bolt-on gives you access to more than one network from a single SIM so you can make and receive calls in more places than is possible with a single mobile network. You won’t need multiple provider contracts and while your competitors are out of signal and their calls are going through to voicemail, you keep working – making your business more accessible.

Take advantage of our latest offer which includes the Sony Xperia XZ1 Compact, unlimited calls and texts, 3GB of data and 6 months free Gamma MultiNet®* for just £35 per month.

To find out more about Gamma Mobile, take a look at our website here or call us today on 0333 014 0333.

*Minimum 24 month contract. *MultiNet will be free of charge for the first 6 months and thereafter chargeable at our standard pricing per month per user for the remainder of the contract. Prices quoted are per user, per month. Full Gamma Mobile T&C’s apply. The stated handset will be included in the package where available – where handsets are unavailable a handset up to an equal value would be supplied instead. Unlimited calls and texts subject to fair usage.  Data allowance subject to 1GB auto top up for additional £8.50.

In case you missed it

Here are the highlights from our annual Customer Conference.

The ‘anywhere office’ – how next-gen technology can improve your businesses productivity

Many businesses are having to review their internal procedures, staff needs and their customers journey to remain competitive in today’s digital world. There are many benefits of cloud technology but what are they? Here’s just a few, which could make an instant difference to your business:

Flexibility
By allowing your staff to work from home or out on the road, you will enable them to become more dynamic
and accommodating.

Office closure
No problem. Planned or not planned, if your office is closed and your staff are unable to travel in to work, there’s no need to put everything on hold when your staff have the option to work off-site.

Stay connected
Kit out your staff with the right tools and allow them to provide the best possible service to your customers.

Happiness
Giving your staff the ability to work wherever and whenever will help maintain good morale and keep them engaged.

All of the above will allow your staff to be more agile, work more efficiently, whilst boosting your business’ productivity. However, there’s no such thing as one size fits all. To find out how your organisation could benefit from mobility solutions contact the team today.

Download our eGuide to learn more about how legacy phone systems are restricting businesses profitability and why many are considering an ‘anywhere office’.

Our latest support updates

Make sure you don’t miss a call this summer with Horizon call scheduling.

gamma voice, mobile, data and cloud

Horizon

Call scheduling

Are you reducing your opening hours during the upcoming holiday season?

If you are closing or changing your opening hours during the summer, our step-by-step Horizon call scheduling
eGuide will help you to ensure your business does not miss a call. Learn how to add an event as well as scheduling
your out-of-hours.

Make sure you are getting the most out of your Horizon portal by reading our user guide here.

To find out more about Horizon, go to our website or contact your Customer Development Manager.