Communicate – January

Your monthly update on what’s happening around Gamma

In this issue…

Hot topics

Introducing Horizon Collaborate – coming soon!

Find out how your business can improve it’s productivity, teamwork and speed up it’s decision making in 2019.

Registrations are now open for our 2019 GX Summit

Reserve your place today for this year’s must attend event.

How telecoms tech helped businesses meet the challenges of 2018

Discover how the right telecoms platforms allowed businesses to communicate effectively through a busy 2018.

Coming up

Calendars at the ready… time to book in our upcoming events

Join us at Cloud Expo Europe and IP Expo Manchester this spring.


MyWiFi Caller Mobile App

Instantly benefit from improved indoor voice connectivity with our free app.

In case you missed it

What’s the difference between Thrivers + Survivors?

Discover whether your business is Thriving or Surviving by reading our latest research report.

Our latest product updates


Discover our latest Horizon updates, designed to improve user experience.

Welcome to our latest Communicate

This month we introduce our brand new unified communication solution, Horizon Collaborate – available soon! Find out how your business can improve it’s productivity, increase collaborative team working and speed up business decisions by reading our brochure.

Registration is now open for our 2019 GX Summit! Read on to find out how to reserve your place at this year’s must attend event.

Discover how telecoms helped businesses meet the challenges of 2018 and how you can best prepare your business for 2019 by reading our blog.

Also included are details about our upcoming events, Cloud Expo and IP Expo Manchester, and where you can find us!

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep
up-to-date with any network issues.

Hot topics

Discover the features and benefits of our brand new unified communications solution, Horizon Collaborate. Also find out how telecoms helped businesses meet the challenges of a busy 2018 and details of how you can register your place at our 2019 GX Summit this May.

Horizon Collaborate – Coming soon!

A complete unified communications experience

Whether internally collaborating with other employees or dealing externally with customers, your business would benefit from a fully unified ICT environment. By effectively connecting people, applications, clouds and networks, you can transform how quickly and efficiently information is shared, thereby satisfying your customer’s increasing demands as well as improving employee productivity and boosting your bottom line.

Horizon Collaborate from Gamma offers services such as instant messaging, presence, voice, video, desktop / application sharing and document sharing. Driven through a set of end user applications for Windows, MAC, Android and iOS, it enables users to access business communications and collaboration services from their favourite devices – wherever they are.

Keep your eyes peeled for the launch of Collaborate coming soon. In the meantime, read our brochure to find out the full features and benefits of our brand new unified communications experience.

Registration is now open for our 2019 GX Summit

Thursday 23rd May 2019 at The Royal Institute of Great Britain

Our annual customer conference returns as the newly named GX Summit. Taking place on Thursday 23rd May 2019, this is your chance to hear from some of the industry’s leading experts, including guest speakers from Nexxworks and Gartner, our extended network of technology partners, and of course announcements on upcoming developments of Gamma services.

Join us to learn how to build the digital foundations you need to effectively compete in a world of constant change. We’ll challenge you to think about the scale and pace of your own digital transformation strategy, and the technology that underpins it. You’ll leave equipped with a plan for the next wave of transformation in an era of ‘continuous next’.

Date: Thursday 23rd May 2019
Venue: The Royal Institute of Great Britain, London
Time: 09:30-17:00 with onwards evening refreshments

Watch our 2018 Survive + Thrive Conference highlights here:

How telecoms tech helped businesses meet the challenges of 2018

Whether it was royal weddings, sporting endeavours or record-breaking weather, 2018 was a year of big news stories in the UK. But it was also a time of economic uncertainty, with many businesses (particularly SMEs) facing some difficult challenges, created by a number of wide-ranging factors. But what many of them have in common is that they were tackled with the help of telecoms.

Economic and political uncertainty was rife

There’s no denying that 2018 was frequently an unsettling time for UK businesses, with Brexit negotiations ongoing and no real end in sight. Chancellor Philip Hammond openly admitted uncertainty around Britain’s departure from the EU has damaged economic growth. This is because many businesses are keen to wait until details of the transition are secure before investing or committing to long-term plans. Though it makes sense to be cautious, it does mean businesses have found it difficult to successfully predict their own profit and growth.

To help them budget effectively and grow without significant financial investment, some businesses looked to more flexible, scalable services. For example, many have shifted to easily scalable cloud-based solutions like hosted telephony. This has given organisations the ability to grow their operations and meet demand, without large up-front capital investment and without being tied in should they face a downturn in the future.

Poor productivity continued to bite

The UK’s productivity crisis has been ongoing since the last recession, but combined with economic uncertainty, it became a particular problem in 2018. As the Financial Times puts it, achieving productivity growth is the way ‘nations become richer, living standards rise and governments have the resources to improve public services’ – so solving the productivity crisis is crucial not just for SMEs, but all businesses.

Fortunately, unlike Brexit uncertainty, productivity is an issue that businesses can easily tackle at an individual level. For example, some have strived to improve productivity by introducing a clear mobility strategy, empowering staff to work wherever and whenever suits them best. Meanwhile, investing in robust data services can support modern, data-hungry business applications like video conferencing and file sharing, which is often used to help workers carry out vital tasks efficiently and communicate effectively with customers from anywhere in the world.

Unpredictable weather woes impacted the economy

England making the World Cup semi-final was by no means the only unpredictable occurrence of 2018. In March, an extreme weather event known as the ‘beast from the east’ swept across the nation – and analysts calculate it cost the economy at least £1bn a day. For small businesses, losing even a day of worker time can be catastrophic, especially if customer service diminishes as a result.

Fortunately, with more businesses embracing flexible and remote working, most now have the communications infrastructure in place to support employees working from home. As a result, many office workers were able to remain productive, even during the worst of the weather. As for those who didn’t have the tools in place to support flexible working, it’s likely that many will now be investing in preparation for future weather events.

Telecoms are key to navigating business challenges

Despite the breadth of challenges experienced throughout 2018, one thing is clear: the right communications platforms have the power to assist with a full range of business issues. The ability to communicate effectively and efficiently – whether that’s with customers or between colleagues – is vital to all businesses. So, while it isn’t possible to predict the challenges of the year ahead, it is reassuring to know that in many cases, telecoms can assist with overcoming them.

Coming up

Calendars at the ready… time to book in our upcoming events.

Cloud Expo Europe

12/13 March 2019 at London ExCeL

We’re exhibiting at this year’s Cloud & Cyber Security Expo, the UK’s highest attended technology event. Join us for a day of exclusive industry insights and technology updates all under one roof. And don’t forget to pop by and say hello to us on stand C1910 where we’ll be demonstrating our latest cloud solutions and explaining why WAN will be the key to success in 2019.

IP Expo Manchester

3/4 April 2019 at Manchester Central

Join us at IP EXPO Manchester this April and take advantage of over 100 key speakers, unlimited networking opportunities, along with demos and training courses for every IT professional. We’ll be exhibiting on stand P474 and Gamma experts will be demonstrating our brand new unified communications solution, Horizon Collaborate. Don’t miss out on an exclusive one-to-one demo!


Instantly benefit from improved indoor voice connectivity with our new MyWiFi Caller Mobile App.

MyWiFi Caller Mobile App – Download for FREE!

We’re pleased to announce that we have released our brand new MyWiFi Caller Mobile App, that provides voice connectivity when connected to wifi networks. Gamma Mobile users will benefit from improved indoor coverage on their mobile device where the network provides minimal coverage.

The app can be downloaded for FREE via the Apple App Store or Google Play.

For more information, please contact your Customer Development Manager today.

In case you missed it

Discover whether your business is Thriving or Surviving by reading our latest research report.

What’s the difference between Thrivers + Survivors?

Thrivers agree with the statement ‘our business is thriving and does all it can to continue to grow and prosper’. Survivors either feel ‘our business performs effectively, but struggles to realise its full potential’ or ‘our business is under pressure to keep pace with the market and risks going backwards’.

79% agree that getting business communications (telephony, mobile and network services) right makes the difference between surviving and thriving in a digital age.

Gamma and research agency Loudhouse recently investigated the differences in behaviours, attitudes and strategies in ‘thriving’ and ‘surviving’ business. Interviews were held with 400 IT decision makers responsible for the purchase of network services, spread across organisations with 10-1000+ employees. Find out where your business sits within the Thrive and Survive methodology and how technology drive successful business communication by reading your brand new report.

You’ll also learn:

> What’s fuelling Thrivers on their climb to the top?

> What’s motivating Thrivers?

> What do the foundations of success look like?

> Four steps to becoming a Thriver.

> And more…

Want to know more about what’s driving thriving businesses? Click here to download our Survive + Thrive research in full, which reveals the traits of thriving businesses, the technologies they’re investing in, and more.

Latest product updates

Discover our latest Horizon updates, designed to improve user experience.

Introduction of the Polycom VVX150

As of the 9th January the Polycom VVX201 will be discontinued and replaced by the VVX150, part of the next generation range of devices from Polycom.

Polycom Trio 8500 and 8800 conference units

We welcome the Trio devices to the Horizon hardware portfolio, the devices offer enhanced HD voice with 360 ° microphone coverage and you can easily pair your mobile device or laptop to the Trio Conference unit using its USB or Bluetooth connectivity. Furthermore, will also be introducing the Trio microphone expansion and power kit as optional extras.

Bulk provision users with no device added

We have now introduced the ability to add a group of users to a company without having to register a device. To do so, please use the Download No Device Template.

SIP ALG bypass enabled for Horizon desktop clients

Changes to port routing for Horizon desktop clients should now allow home workers using home broadband provider services who have previously experienced connectivity issues to be able to access the Horizon desktop client without issue.

Call Forward Selective (CFS) for Connect users

Connect users can now select different call forwarding criteria for their fixed and mobile numbers.

Connect users will have a third option in their Call Forwarding settings: Forward calls selectively, determined by called number.

Send the call to voicemail is available only to users who use the Voicemail add-on.

User directory will include leading zero

We have updated the contact directory so that numbers added by the company administrator are now presented with a leading 0.

SoundStation 5000 and 7000 firmware update

We will be updating the SoundStation 5000 and 7000 devices to firmware version 4.0.14 to ensure we can continue to provide the highest level of support.

Secure LDAP update for SoundStation devices

From the 28th and 29th January Gamma will be applying configuration changes to all SoundStation models, enabling secure LDAP.

Secure LDAP uses port 636 and this port will need to be open on your Horizon firewall. Gamma assured and converged DSL routers along with CES horizon only circuits are exempt.

If Horizon is using non Gamma connectivity then you will need to ensure that port 636 is open on the firewall, otherwise the LDAP search will no longer return results. If you need help with this please contact the Horizon Support Team.

Visible Call Park (VCP) notification for monitored users within a Busy Lamp Field (BLF)

As of 30th January, the Visible Call Park feature will be live on the following devices:


VCP enables a P notification to assist users with identifying and retrieving calls parked against monitored users.

How does Visible Call Park work?

When a call is parked against a monitored user the P icon will appear in front of the user and the message Call is Parked will appear on the right top corner of the screen.

To view the information of the parked call and retrieve it, press and hold the corresponding line key for two seconds, the user will be highlighted and then go off.

Then press the More soft key until you see the Park Info soft key. This soft key will be placed automatically on the first available position.

The Park Info soft key will be visible for five seconds. If you can’t see the soft key then repeat the above step.

Once you press the Park Info soft key information about the caller will appear on the screen (i.e DDI number or Username/Extension for internal users) with the following options:

Ignore – If the user presses the Ignore option the call will return to the person who parked the call and the indicator will disappear.

Retrieve – If the user presses the Retrieve option then the parked caller and user will be connected.

Exit – If the user presses Exit they will return to the main page but the call will remain parked and visible in the Busy Lamp Field.

Once a parked call is retrieved the screen will update to provide in call options for the user.

Horizon user interface update

We will soon be rolling out a long overdue new look to our Horizon user interface. This update will bring a new colour scheme, a number of technical improvements and bug fixes and provides a much improved user experience.

Horizon Softclient Instant Messaging and Presence

As of 19th March we will no longer be able to support the Softclient Instant Messaging and Presence (IM&P) feature within the Horizon Softclient. Excellent user experience is our priority and for this reason we will be removing the feature. However, the updated Softclient will continue to provide all the same calling and feature access capabilities as it currently does.

For Horizon users wanting to do more with Horizon beyond its comprehensive calling and call management capabilities, please contact us to find out more about our brand new unified communications solution, Horizon Collaborate, which will provide all of your voice calls, presence, instant messaging and conferencing all in one place.