Communicate – January

Your monthly update on what’s happening around Gamma

gamma voice, mobile, data and cloud

In this issue…

Hot topics

New business mobile bundles

Find out more about our new mobile bundles with the latest handsets.

Coming up

Cloud Expo Europe 2018

Come and see us at this year’s Cloud Expo Europe at the London ExCeL.

Clearing webinar

Here’s your chance to find out how your organisation can have a successful Clearing in 2018. Join our webinar and learn from our experts.

In case you missed it

The benefits of SIP

Find out more about the key benefits of SIP, including how your business can save money and have more control over its telephony by watching our video.

Our new features

The latest product updates

We have the new Horizon bulk speed dial provisioning feature and improved name searching tool. Also included are details about our new Inbound and SIP Trunk Call Manager portal.

Welcome to our latest Communicate

This month find out about our new mobile bundles. With three new tariffs designed with our customers in mind, find out how your business could benefit from improved coverage and inclusive features, helping you stay connected.

Also included are the dates for this year’s Cloud Expo Europe, along with information on where you will be able to find us. Our experts will be there talking about the latest technology and demonstrating why businesses are making the move to the Cloud.

We are also giving you the opportunity to join our upcoming Clearing webinar. If your organisation is in the education sector, learn how you can have a stress-free Clearing in 2018 with our on-site engineering service and pre-clearing testing.

In case you missed it in the last edition, watch our short video about the key benefits of SIP and how you can have more control over your telephony.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on twitter to keep up-to-date with any network issues.

Hot topics

Find out more about our new mobile bundles with the latest handsets.

New ‘built for business’ mobile plans

Designed with our customers in mind, we have introduced three brand new business mobile tariffs to help you stay connected. 

Our three varied mobile plans focus on customer service, data coverage and inclusive features. You can also benefit from 6 months free Gamma MultiNet® for a limited time only*.

To find our how you can take advantage of our mobile bundles, call us on 0333 014 0333. Alternatively, find out more on our website or watch our video.

*Minimum 24 month contract. *MultiNet will be free of charge for the first 6 months and thereafter chargeable at our standard pricing per month per user for the remainder of the contract. Prices quoted are per user, per month. Full Gamma Mobile T&C’s apply. The below stated handsets will be included in each package where available – where handsets are unavailable a handset up to an equal value will be supplied instead. Unlimited calls and texts subject to fair usage.  Data allowance subject to 1GB auto top up for additional £8.50.

 

Coming up

Find out the details for this year’s Cloud Expo Europe and also how you can join our Clearing 2018 webinar.

Cloud Expo 2018

21st and 22nd March 2018 – London ExCeL

We are pleased to be exhibiting at this year’s Cloud Expo Europe. Taking place at the ExCeL London, the home of world leading events, you can join hundreds of global experts and find out all about the latest Cloud technology.

Come and talk to our team at stand C2120 and learn how your business can benefit from our secure, flexible and low cost Cloud solution. With instant access and only having to pay for what you use, it’s clear why so many of our customers making the move to the Cloud.

Clearing 2018 webinar

Join our webinar on the 2nd March at 2pm

We understand how vital Clearing is for organisations in the education sector. That is why we have created a network infrastructure to help you stay connected throughout the Clearing process. Here are some stats from August 2017’s Clearing:

  • Our supported universities saw 100% up-time with all calls being delivered successfully.
  • Peak time traffic saw a 400% increase on 2016 with 106,000 uninterrupted, concurrent calls.
  • This year we only hit 22% of our planned capacity, so the network can easily cope with demand.
  • Our network is directly connected to Janet, so you can utilise your existing network for our telecoms overlay services.

It’s never too early to start planning for Clearing 2018. Join our webinar on 2nd March at 2pm where our experts will show you how easy Gamma can make it for you and show you some of our case studies from top universities who have adopted Clearing with significantly improved success.

In case you missed it

Find out more about the key benefits of SIP, including how your business can save money and have more control over its telephony by watching our video.

Benefits of SIP

It may be time to review your legacy telephony platform and have a fresh start to 2018.

In case you missed it last month, here’s another chance to watch our SIP Q&A video. Learn more about the following key benefits from leaving traditional ISDN behind and moving forward with SIP trunking:

  • Save money – Save up to 50% on line rentals and 25% or more on calls costs.
  • Scalable – Easily add lines or take them away any time. You have control of your telephony.
  • Disaster recovery – Be ready for emergencies. Re-route calls to an alternative location quickly and easily.
  • PCI DSS compliant – Ensure your organisation remains compliant when taking Cardholder Not Present (CNP) payments over the phone.

Watch our short video to find out more.

 

Our new features

We have the new Horizon bulk speed dial provisioning feature and improved name searching tool. Also included are details about our new Inbound and SIP Trunk Call Manager portal.

gamma voice, mobile, data and cloud

Horizon

Bulk provisioning of speed dial

As of the 11th of January, Horizon administrators have been able to set up speed dials en mass across any number of user profiles.

Under the Administration tab of the GUI there are two new menu options for an administrator to use. When setting up a new company you will be able to create a set of 1 and 2 digit speed dials and then copy those details to one, some or all the users within the organisation.

The Bulk Speed Dial feature has been designed to enable administrators to make personalised changes by team/user or company on a broad scale. We recommend that all users are created before using this service.
When an administrator accesses the Administration menu, they will be presented with two new options:

Bulk Speed Dial – option to create speeds dial and apply to multiple users
Bulk Upload History – historical log of an administrators changes

To create a new speed dial list select Administration > Bulk Speed Dial and you’ll then be presented with the following screen, where you can add the 1 and 2 digit speed dials to a group of users by toggling between the 1 and 2 Digit Dialling tabs.

Enter the speed dial details freehand or select from the directory by clicking the magnify icon, then search for the user details you wish to add. To delete a row hit the recycling bin icon.

Once you are happy that you have correctly created the speed dials, hit ‘Continue’. You will then be presented with the below screen where you can select the users you wish to apply the list(s) to. Simply check the box and click the button ‘Add Selected’ to apply the speed dial lists to the selected user(s). Now select the option ‘Finish and Save’.

You’ll be asked to acknowledge the following implication after which the speed dials will be created against the selected users.

Please bear in mind, this service has been designed to assist with the initial set up of company, and as such you will need to take account of the below:

  • Bulk uploading doesn’t retain any record of previously provisioned speed dials
  • Bulk uploading will overwrite the personal amendments made by a user
  • Bulk uploading will delete records where a blank is left basically meaning you cannot bulk update a single entry

If you need to check back, the Bulk Upload History tab will show the event type, who requested the change, when they requested it, the status and when it completed as an audit log of activity.

Using commas within Horizon fields

We have added the comma as a disallowed character within all Horizon fields.  As of the 11th of January, if a comma has been used then the user will receive the highlighted error message below.

We have already removed all commas from existing users within the Horizon portal.

Busy lamp field (BLF) name searching

We’ve upgraded the portal to improve the searching for a user when editing a BLF, previously users were only searchable by the full username.

The search has been improved to now include the First and Last Name fields and will return results on partial matches of the user first and/or last name.

Inbound

New Inbound GUI

You may have noticed last month that we mentioned all customers using Inbound will soon see a refreshed version of their administrator portal in the very near future.  We’re migrating our portals to an HTML5 format, which gives us the chance to offer you a modernised and more intuitive interface to work from.

The new portal will have three main changes:

  • The portal colouring has been refreshed
  • The navigation tabs are now on the left-hand side of the screen rather than across
  • Previously a call plan was built by dragging and dropping the icons. Now you click on an icon and any available nodes for that call plan are presented and the node is added by clicking i.e. you click and add rather than drag and drop when building a call plan

Please note, from the 6th February 2018, a pop up message will appear on the current interface with a note about the change and the switch over date. There will also be a link to access the new GUI to help you acquaint yourself with the new format. Your login information won’t change, and you’ll be able to toggle between the two views throughout the switchover period.

The new Inbound interface will be launched in April. All customers will be automatically migrated and the new portal will look like this:

New SIP Trunk Call Manager GUI

Exciting times for SIP Trunk Call Manager customers, as you will see a refreshed version of your administrator portal in the very near future.  We’re migrating our portals to an HTML5 format, which gives us the chance to offer you a modernised and more intuitive interface to work from.

The new portal will have three main changes:

  • The portal colouring has been refreshed
  • The navigation tabs are now on the left-hand side of the screen rather than across
  • Previously a call plan was built by dragging and dropping the icons. Now you click on an icon and any available nodes for that call plan are presented and the node is added by clicking i.e. you click and add rather than drag and drop when building a call plan

Please note, from the 6th February 2018 a pop up message will appear on the current interface with a note about the change and the switch over date. There will also be a link to access the new GUI to help you acquaint yourself with the new format. Your login information won’t change, and you’ll be able to toggle between the two views throughout the switchover period.

The new SIP Trunk Call Manager interface will be launched in April. All customers will be automatically migrated and the new portal will look like this: