Communicate – February

Your monthly update on what’s happening around Gamma

gamma voice, mobile, data and cloud

In this issue…

Hot topics

Customer Portal live demo

Learn how your business can now take control over its telephony by joining our live demo.

Horizon hosted phone system

Discover the benefits of our easy-to-use, flexible Horizon hosted phone system.

Coming up

Cloud Expo Europe 2018

Come and see us at this year’s Cloud Expo Europe at the London ExCeL on 21st and 22nd March.

Mobile offers

This month’s mobile bundles

Find out more about the latest mobile bundles including our new SIM only offer.

In case you missed it

Clearing webinar

Another chance to join our webinar. Find out how organisations in the education sector can have a successful Clearing in 2018.

Our new features

The latest product updates

We have the new Horizon upgrades and updates, plus you can also find details about recent changes to our Inbound and SIP Trunk Call Manager portals.

Welcome to our latest Communicate

This month find out more about our easy-to-use, flexible Horizon hosted phone system. If your business is still running off a legacy telephony infrastructure, an influx in call traffic during the holiday seasons could be a nightmare for you. Save money and improve your customer service with Horizon.

On 21st March we will be hosting a live demo of our Gamma customer portal. Register now and discover how your business can take control of it’s telephony.

Also included are this month’s mobile bundles with a brand new SIM only offer and a reminder of the details for this year’s Cloud Expo Europe 2018. Don’t forget to join our experts to find out more about the latest cloud technology and the solutions available to you.

In case you missed it, we’re giving you another opportunity to join our Clearing 2018 webinar on 2nd March. Learn how Gamma can help your organisation stay connected giving you a stress-free Clearing.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep up-to-date with any network issues.

Hot topics

Discover the benefits of Horizon along with the details of our Customer Portal live demo.

Welcome to our Gamma Customer Portal

Join our live demo on 21st March at 2pm.

Our Customer Portal enables you to take full control of your telephony with easy-to-access billing information, detailed live usage reports and other asset management functionalities.

The live demo will show you how to:

  • View current usage reports
  • Set up usage alerts
  • Download your bill
  • Access support documents
  • Manage your assets
  • Request a quote

We expect the demo to last around 10 minutes and you’ll get the opportunity to ask questions afterwards.

Horizon hosted phone system

Connect multiple sites easily and cost-effectively with one system.

Horizon offers you a complete cloud communication system, giving you control over your fixed and mobile telephony. With an easy-to-use web portal, a host of great features and 24/7 assistance, take the usual telephony burden away from your IT department.

Here’s how your business could benefit:

  • Cost-effective – Save money with competitive on-net rates as well as a system that is quick and easy to manage and configure.
  • Flexible working – Keep your staff connected whilst on the move.
  • Multi-site connectivity – Whether it’s in the event of a disaster or you are expecting an influx in demand, transfer calls to different locations quickly and easily.
  • Easily scalable – Our reliable phone system can be easily scaled up as you grow. You can take advantage of full training, our UK based support team and number porting.

Download our Horizon brochure here to find out more.

Coming up

Calendars at the ready… time to book in our upcoming events.

Cloud Expo 2018

21st and 22nd March 2018 – London ExCeL

With just over one month to go, don’t forget to save the date for this year’s Cloud Expo Europe. Taking place at the ExCeL London, the home of world leading events, you can join hundreds of global experts and find out all about the latest cloud technology.

Come and talk to our team on stand C2120 and learn how your business can benefit from our secure, flexible and low cost cloud solution. With instant access and only having to pay for what you use, it’s clear why so many of our customers are already making the move to the cloud.

Mobile offers

Find out more about the latest mobile bundles including our new SIM only offer.

gamma mobile for business

This month’s business mobile offers

Designed with our customers in mind, our business mobile bundles are here to help you stay connected. 

Focused on customer service, data coverage and inclusive features, we have bundles to suit all businesses. We have introduced a new SIM only offer with unlimited calls and texts, 5GB of data and 6 months free Gamma MultiNet®* for just £25 per month.

To find out more, call us on 0333 014 0333.

*Minimum 24 month contract. *MultiNet will be free of charge for the first 6 months and thereafter chargeable at our standard pricing per month per user for the remainder of the contract. Prices quoted are per user, per month. Full Gamma Mobile T&C’s apply. The below stated handsets will be included in each package where available – where handsets are unavailable a handset up to an equal value will be supplied instead. Unlimited calls and texts subject to fair usage.  Data allowance subject to 1GB auto top up for additional £8.50.

In case you missed it

Register for our Clearing 2018 webinar on 2nd March.

Clearing 2018 webinar

Don’t forget to join our webinar on the 2nd March

We understand how vital Clearing is for organisations in the education sector and that’s why we have created a network infrastructure to help you stay connected throughout the Clearing process. So here’s another chance to join our experts on the 2nd March at 2pm

In 2017, Gamma helped universities see 100% up-time with all calls being delivered successfully and peak time traffic saw a 400% increase on 2016 with 106,000 uninterrupted, concurrent calls. As well as that, we only hit 22% of our planned capacity meaning our network can easily cope with demand.

It’s never too early to start planning for Clearing 2018, register here.

Our new features

We have the new Horizon upgrades and updates, plus you can also find details about recent changes to our Inbound and SIP Trunk Call Manager portals.

gamma voice, mobile, data and cloud

Horizon

Site-to-site presentation upgrade

As of 14th February, all new Horizon companies will present a user’s extension details on a site-to-site call made within a company. Any organisations with multiple sites and remote workers can now choose to present the look and feel of one company-wide system.

Using the upgraded service, the handset receiving a call will display the below.

Previously, when a user made a call to another company site, the Horizon display would show the user’s full DDI:

Bear in mind that while the current option will remain available, the Horizon default setting will be to present a user’s extension. To make any changes to DDI presentation, head to the Administration tab of the Horizon GUI and select Call Policies from the drop-down menu.

To change, simply toggle the Display Extension Number for all Company calls switch to on or off.

The setting is also available at site level. Changing this setting will affect all users under the site in question.

For example, a company has three sites: A, B and C. If site A has enabled site-to-site presentation, users on any other site will see the extension number when called by any user of site A.

If the setting is disabled on site C and site A and B have it enabled, then a site C user calling a site A or B user will present their full DDI.

Options added to the Bulk Speed Dial feature

Following popular demand, as of last month Horizon users were able to provision speed dials in bulk. For more information, check last month’s issue here.

After initial feedback we have added an option to select all users. Once you have created the 1 and 2-digit speed dial and selected Continue

…you will then be presented with the option to Update all Users.

Alternatively, you can choose individuals to be updated using the Select User to Update option before finishing and saving.

Known behaviours and bug fixes

Download buttons – When certain Download  buttons are selected an unnecessary browser tab would be opened. This has been resolved.

User GUI dial button – When on the User GUI and the dial button was selected with no number populated an Error 500 would be displayed. This has been resolved.

Instant conference group improvement – When a number was being added to the group, the number did not clear from the field once added. This has been resolved.

Call centre call recording setting – If a Company had been disabled for Call Recording, the Call Centre would still display the call recording settings even though call recording was not active. This has been resolved.

Inbound

Changes to withheld number presentation

From the 6th of March, the number of any caller who has requested their CLI be withheld will be presented within the portal as Withheld.

Users of the Inbound portal will no longer see the last three digits masked as per the below.

Previously:

Moving forward the calling number will be displayed as Withheld.

SIP Trunk Call Manager

Changes to withheld number presentation

As of the 6th of March, the number of any caller who has requested their CLI be withheld will be presented within the portal as Withheld.

Users of the SIP Trunk Call Manager portal will no longer see the last three digits masked as per the below.

Previously:

Moving forward the calling number will be displayed as Withheld.

New Inbound and SIP Trunk Call Manager interface – change to HTML GUI switch-off date

Please be aware that you will no longer be able to view the old portals from the 10th of April.

For all customers getting acquainted with the new portals, we’ve developed a video to help you explore. You can view the video here.