Enterprise Communicate – January

Your monthly product updates from Gamma

gamma voice, mobile, data and cloud

Horizon

Bulk provisioning of speed dial

Horizon administrators can now set up speed dials en mass across any number of user profiles.

Under the Administration tab of the GUI there are two new menu options for an administrator to use. When setting up a new company you will be able to create a set of 1 and 2 digit speed dials and then copy those details to one, some or all the users within the organisation.

The Bulk Speed Dial feature has been designed to enable administrators to make personalised changes by team/user or company on a broad scale. We recommend that all users are created before using this service.
When an administrator accesses the Administration menu, they will be presented with two new options:

Bulk Speed Dial – option to create speeds dial and apply to multiple users
Bulk Upload History – historical log of an administrators changes

To create a new speed dial list select Administration > Bulk Speed Dial and you’ll then be presented with the following screen, where you can add the 1 and 2 digit speed dials to a group of users by toggling between the 1 and 2 Digit Dialling tabs.

Enter the speed dial details freehand or select from the directory by clicking the magnify icon, then search for the user details you wish to add. To delete a row hit the recycling bin icon.

Once you are happy that you have correctly created the speed dials, hit ‘Continue’. You will then be presented with the below screen where you can select the users you wish to apply the list(s) to. Simply check the box and click the button ‘Add Selected’ to apply the speed dial lists to the selected user(s). Now select the option ‘Finish and Save’.

You’ll be asked to acknowledge the following implication after which the speed dials will be created against the selected users.

Please bear in mind, this service has been designed to assist with the initial set up of company, and as such you will need to take account of the below:

  • Bulk uploading doesn’t retain any record of previously provisioned speed dials
  • Bulk uploading will overwrite the personal amendments made by a user
  • Bulk uploading will delete records where a blank is left basically meaning you cannot bulk update a single entry

If you need to check back, the Bulk Upload History tab will show the event type, who requested the change, when they requested it, the status and when it completed as an audit log of activity.

Using commas within Horizon fields

We have added the comma as a disallowed character within all Horizon fields. If a comma has been used then the user will receive the highlighted error message below.

We have already removed all commas from existing users within the Horizon portal.

Busy lamp field (BLF) name searching

We’ve upgraded the portal to improve the searching for a user when editing a BLF, previously users were only searchable by the full username.

The search has been improved to now include the First and Last Name fields and will return results on partial matches of the user first and/or last name.

Inbound

New Inbound GUI

All customers using Inbound will soon see a refreshed version of their administrator portal in the very near future.  We’re migrating our portals to an HTML5 format, which gives us the chance to offer you a modernised and more intuitive interface to work from.

The new portal will have three main changes:

  • The portal colouring has been refreshed
  • The navigation tabs are now on the left-hand side of the screen rather than across
  • Previously a call plan was built by dragging and dropping the icons. Now you click on an icon and any available nodes for that call plan are presented and the node is added by clicking i.e. you click and add rather than drag and drop when building a call plan

A pop up message will appear on the current interface with a note about the change and the switch over date. There will also be a link to access the new GUI to help you acquaint yourself with the new format. Your login information won’t change, and you’ll be able to toggle between the two views throughout the switchover period.

The new Inbound interface will be launched in April. All customers will be automatically migrated and the new portal will look like this:

New SIP Trunk Call Manager GUI

Exciting times for SIP Trunk Call Manager customers, as you will see a refreshed version of your administrator portal in the very near future.  We’re migrating our portals to an HTML5 format, which gives us the chance to offer you a modernised and more intuitive interface to work from.

The new portal will have three main changes:

  • The portal colouring has been refreshed
  • The navigation tabs are now on the left-hand side of the screen rather than across
  • Previously a call plan was built by dragging and dropping the icons. Now you click on an icon and any available nodes for that call plan are presented and the node is added by clicking i.e. you click and add rather than drag and drop when building a call plan

A pop up message will appear on the current interface with a note about the change and the switch over date. There will also be a link to access the new GUI to help you acquaint yourself with the new format. Your login information won’t change, and you’ll be able to toggle between the two views throughout the switchover period.

The new SIP Trunk Call Manager interface will be launched in April. All customers will be automatically migrated and the new portal will look like this: