Enterprise Communicate – February

Your monthly product updates from Gamma

gamma voice, mobile, data and cloud

Horizon

Site-to-site presentation upgrade

As of 14th February, all new Horizon companies will present a user’s extension details on a site-to-site call made within a company. Any organisations with multiple sites and remote workers can now choose to present the look and feel of one company-wide system.

Using the upgraded service, the handset receiving a call will display the below.

Previously, when a user made a call to another company site, the Horizon display would show the user’s full DDI:

Bear in mind that while the current option will remain available, the Horizon default setting will be to present a user’s extension. To make any changes to DDI presentation, head to the Administration tab of the Horizon GUI and select Call Policies from the drop-down menu.

To change, simply toggle the Display Extension Number for all Company calls switch to on or off.

The setting is also available at site level. Changing this setting will affect all users under the site in question.

For example, a company has three sites: A, B and C. If site A has enabled site-to-site presentation, users on any other site will see the extension number when called by any user of site A.

If the setting is disabled on site C and site A and B have it enabled, then a site C user calling a site A or B user will present their full DDI.

Options added to the Bulk Speed Dial feature

Following popular demand, as of last month Horizon users were able to provision speed dials in bulk. For more information, check last month’s issue here.

After initial feedback we have added an option to select all users. Once you have created the 1 and 2-digit speed dial and selected Continue

…you will then be presented with the option to Update all Users.

Alternatively, you can choose individuals to be updated using the Select User to Update option before finishing and saving.

Known behaviours and bug fixes

Download buttons – When certain Download  buttons are selected an unnecessary browser tab would be opened. This has been resolved.

User GUI dial button – When on the User GUI and the dial button was selected with no number populated an Error 500 would be displayed. This has been resolved.

Instant conference group improvement – When a number was being added to the group, the number did not clear from the field once added. This has been resolved.

Call centre call recording setting – If a Company had been disabled for Call Recording, the Call Centre would still display the call recording settings even though call recording was not active. This has been resolved.

Inbound

Changes to withheld number presentation

From the 6th of March, the number of any caller who has requested their CLI be withheld will be presented within the portal as Withheld.

Users of the Inbound portal will no longer see the last three digits masked as per the below.

Previously:

Moving forward the calling number will be displayed as Withheld.

SIP Trunk Call Manager

Changes to withheld number presentation

As of the 6th of March, the number of any caller who has requested their CLI be withheld will be presented within the portal as Withheld.

Users of the SIP Trunk Call Manager portal will no longer see the last three digits masked as per the below.

Previously:

Moving forward the calling number will be displayed as Withheld.

New Inbound and SIP Trunk Call Manager interface – change to HTML GUI switch-off date

Please be aware that you will no longer be able to view the old portals from the 10th of April.

For all customers getting acquainted with the new portals, we’ve developed a video to help you explore. You can view the video here.