Advanced Statistics is a standard Horizon feature. It’s an intuitive tool providing access to call recordings and statistics to help you achieve a more rounded view of your business.
As part of the April release, we have introduced controls to help you manage all access to your statistics and recordings. Company administrators are now able to restrict support access to recordings and statistics via a simple toggle option.
To enable this feature, log into Horizon and head to the Administration tab. Under the drop down, you will be able to see 3rd Party Support Permission.
Once there, use the toggle buttons provided to set the access you need.
To support your due diligence, we’ve also provided an audit log detailing who is making changes, and when those changes happen.
Bear in mind, that as standard the service will be deployed ‘opt in’, to prevent any support difficulties. If you’d like to make changes to your permissions, then log in and check the toggle.
Horizon Integrator is a powerful bolt on packed with functionality that gives you control of your Horizon service directly from your desktop, seamlessly interacting with web browsers, Microsoft Outlook® and Skype® for Business to help you work efficiently.
This month, we upgraded our TAPI client to the latest version. Our TAPI client integrates Horizon at a deeper level with any CRM system, so you can click to dial, see who’s dialling in from your desktop, and flick between your CRM and contact pages whilst on a call.
You’ll need to upgrade to the latest version to get the best service. You can download the new version here.
For help installing, please check our user guide.
Or, to find out more about the platforms we’ve developed integration with click here.
Over the last few months we’ve been letting you know about our new Inbound and SIP Trunk Call Manager Interface.
Please be aware that the new interface is now fully operational and you can no longer access the old version.