Communicate – August

Your monthly update on what’s happening around Gamma

gamma voice, mobile, data and cloud

In this issue…

Hot topics

What to look for in a data service provider

Learn how your business can remain competitive with the right data provider.

How much are missed calls costing your business?

Find out how Horizon call reporting can help you save money.

Why are businesses turning to WANs?

Discover how Virgin Wines are thriving with a WAN.

Coming up

IP EXPO Europe

Gamma speakers announced for 3rd and 4th October.

Mobile offers

This month’s special offer

Find out more about our 6 month free Multinet* offer with our latest Mobile bundle.

In case you missed it

Allow mobility to improve business management

Learn how mobility can help the productivity of your organisation.

Our latest product updates

Horizon

Get up-to-date with the latest version of Horizon.

Welcome to our latest Communicate

If you’re looking to update your data solution and not sure where to start, read our eGuide and learn what to look out for when searching for a service provider. Virgin Wines did just that and are now using a Gamma WAN to meet seasonal peaks in demand and have improved their business continuity. Read all about it in our new case study.

How much does a missed call cost your business? Discover how Horizon’s call reporting features can help save your business money and improve your customer service.

Don’t miss out on six month’s free MultiNet* and the iPhone 8 with our latest Mobile bundle, completely designed with you in mind.

Our Gamma speakers have been announced for this year’s IP EXPO Europe. Gamma will be exhibiting at the show once again this year and you can find full details of both seminars below.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep
up-to-date with any network issues.

Hot topics

Discover how the right data provider will help your business embrace digital technology. Learn how Virgin Wines are thriving with WAN connectivity and find out how Horizon can help you improve your customer service.

What to look for in a data service provider

Trying to remain relevant and competitive is critical for any businesses. Having the right tools to support your day-to-day activity and provide your customers with the best possible service is key to achieving this.

The right data service will allow you to keep in contact with your customers any time, any place.

It will allow you to speed up your operational processes and improve efficiencies. However, it’s not as straight forward as picking the provider with the fastest speed. There are many more factors to consider, so finding the right provider who will help you choose the right data solution for your business is key.

How much are missed calls costing your business?

With Horizon’s call reporting, you can easily find out how many calls you’re receiving and how they are being handled.

Call management reporting capabilities are becoming a growing requirement. Having access to real time call statistics is helping businesses recognise potential issues including call abandonment rates, call routing improvements and recognising busy periods and how they’re now able to make informed operational changes to improve customer service, efficiency and save money.

So, if you’re a Horizon user, we want to make sure you’re getting the most out of the Call Outcome Report. Read our eGuide to discover more and make sure your business is not missing valuable calls.

For full details, read our Horizon user guide here.

For more information, give your Customer Development Manager a call on 0333 014 0000.

Discover how Virgin Wines are thriving with WAN connectivity

Many businesses in the UK have transformed their communications infrastructure into a resilient Wide Area Network (WAN) solution, increasing bandwidth and delivering dramatic cost efficiencies in the process. Find out how Virgin Wines are thriving with a high speed, fully-managed WAN service by reading our case study.

When searching for a new provider, it’s important to know what to look out for and what to expect in return. So, if your business is growing and you need a more suitable data solution, or you are simply searching for a new multi-site data provider, read our useful WAN eGuide here to find out more.

For more information, give our team a call on 0333 014 0000.

Coming up

Calendars at the ready… time to book in our upcoming events.

IP EXPO Europe 2018

Don’t miss our two seminars, presented by Alex Ayers and Alan Mackie.

IP EXPO Europe is Europe’s number one IT event for those looking to find out how the latest IT innovations can drive their business forward. Once again, Gamma will be exhibiting at this major show on 3rd and 4th October at the London ExCeL. We’ll be on stand FF20 so come along and say hello.

In addition to our exhibition stand, our enterprise director Alex Ayers and products director Alan Mackie will be presenting over the two days.

Register online and reserve your place today.

Voice – the most important Customer contact channel for your business: How to provide the best customer experience in a mobile centric world.

Is SD-WAN overhyped? What you need to know when deciding if it is right for you.

Gamma Roadshow London 103

Date: Thursday 4th October
Location: UC Theatre
Time: 11:40

Alex Ayers WP 2018

Date: Wednesday 3rd October
Location: Cloud, Networks and Mobility Theatre
Time: 12:20

Mobile offers

Find out more about this month’s featured mobile bundle.

gamma mobile for business

This month’s business mobile offer

Take advantage of 6 months free MultiNet®* with our £50 per month mobile bundle. 

With Gamma Mobile, working on the move won’t be a problem. Our MultiNet bolt-on gives you access to more than one network from a single SIM so you can make and receive calls in more places than is possible with a single mobile network. You won’t need multiple provider contracts and, while your competitors are out of signal and their calls are going through to voicemail, you keep working – making your business more accessible.

Take advantage of our latest offer which includes the Apple iPhone 8 64GB, unlimited calls and texts, 10GB of data and 6 months free Gamma MultiNet®* for £50 per month.

To find out more about Gamma Mobile, take a look at our website here or call us today on 0333 014 0333.

*Minimum 24 month contract. *MultiNet will be free of charge for the first 6 months and thereafter chargeable at our standard pricing per month per user for the remainder of the contract. Prices quoted are per user, per month. Full Gamma Mobile T&C’s apply. The stated handset will be included in the package where available – where handsets are unavailable a handset up to an equal value would be supplied instead. Unlimited calls and texts subject to fair usage.  Data allowance subject to 1GB auto top up for additional £8.50.

In case you missed it

Learn how mobility can improve your organisations productivity.

Allow mobility to improve business management

More employees than ever before require access to apps, data and modern devices to stay productive in and out of the office. This means organisations are having to rethink their digital strategies to meet growing demands. But it’s also worth taking into consideration the benefits that mobility can have on business management too. If you’re not already thinking about mobility in the workplace, perhaps it’s time to.

Productivity
Allow staff to access their apps and data, on any device they use, quickly and easily so they can get to work right away.

Streamlining and modernising existing processes enables employees to work more efficiently and spend more time focusing on what really matters – customer satisfaction.

Reporting
Giving your IT department visibility and control across users, devices and applications will allow for proactive monitoring and quick troubleshooting of network and access issues.

Have reports and strategies in place to reveal blind spots in your day-to-day business analysis.

Workforce
Responding to user needs and preferences in advance can save you time and money. As well as that, why not strive toward a single mobility technology platform that can integrate and share data employee engagement and experience.

Manholdingphon

Our latest product updates

Get up-to-date with the latest version of Horizon.

gamma voice, mobile, data and cloud

Horizon

Release of Horizon Integrator Version 3.0

Horizon Integrator version 3.0 is now available.

Integrator Version 3.0 – What’s new at a glance?

The latest version sees the additional features below added:

  • The look and feel of the application significantly overhauled
  • Support for the Salesforce adaptor and the Lightning interface
  • Set extension to Do Not Disturb against calendar appointments
  • Proactive and mandatory software update management
  • 5 new CRM Integrations
    • Zendesk
    • Zoho Phonebridge
    • WebCRM
    • Teamleader
    • TallEMU

Comparison between 2.6 and 3.0

A square user icon has replaced the solid circle used in 2.6. The square is given a unique colour and initials for each user. Telephone extension status (busy lamp field) is shown as a vertical bar to the left of the square.

Additional information previously shown in columns is now available in the bottom panel and Contact details window.

Hovering over a user or extension in the Presence window will cause a slider bar to appear on the right hand side of the window that will present any options available to the user.

Preview Window – Improved larger window layout will resize according to the amount of content to display.

Microsoft Outlook notes are now visible within this window.

The Call history window has been updated to a two-line view per call with a unique coloured and initialled icon per contact. Available actions are presented as a pop out bar from the right-hand side of the screen.

Address book – The contact icon has been changed to mirror that used in Call History.

Tray menu – The tray menu has changed significantly in layout, although the actual functions available are very similar to version 2.6. The most significant change is that search results are shown with the system tray itself; improving efficiency and use of screen space.

Search – Search results now show in the system tray menu rather than opening a separate search window.

Recent calls

Help – Help is now indexed and searchable from within the system tray menu.

New features

Show details

Show details is used to display any information associated with the user that is not shown in other parts of the Presence screen (and which may previously have been shown in the Presence columns).

Please read the Horizon Integrator V3 user guide for full details.