Communicate – April

Your monthly update on what’s happening around Gamma

gamma voice, mobile, data and cloud

In this issue…

Hot topics

What will the cloud look like in 2020

Learn how the cloud is changing and how it can benefit the way businesses collaborate and work.

Why compliance and security should be at the top of your priority list

Find out more about GDPR, MiFID II, PCI DSS and what businesses need to do to remain compliant.

Coming up

Customer Conference 2018

Here’s a reminder of the details for our annual Customer Conference on 24th May at The Royal Institute of Great Britain.

UC EXPO – London

Register now for this year’s UC EXPO in London on 16th and 17th May.

Mobile offers

This month’s mobile bundles

Find out more about the latest business mobile bundles available to you.

In case you missed it

Gamma announces new CEO as Bob Falconer retires

After leading the business for 15 years, Chief Executive Bob Falconer will retire in May. Read his announcement.

Our new features

The latest product updates

Learn more about the latest Horizon updates, plus you can also find details about recent changes to our Inbound and SIP Trunk Call Manager portals.

Welcome to our latest Communicate

In this month’s edition, we explain the benefits of moving to the cloud and what it will look like for businesses in 2020. Learn how cloud is changing the way businesses operate and why car rental giants Thrifty made the move.

With data security making headlines in recent news, find out what your business needs to do to remain compliant and avoid potential reputational and financial penalties.

You still have time to register for our annual Customer Conference – Survive + Thrive. Don’t forget to join us on the 24th May at The Royal Institute of Great Britain. We’ve also included the details for this year’s UC EXPO in London, including where you can find us.

Get up-to-date with this month’s mobile offers, along with the latest Horizon, Inbound and SIP Trunk Call Manager news.

If you have any questions your CDM will be happy to help. You can contact them on 0333 014 0333 – pressing option 4.

Steve Mills
Head of Major Accounts

Steve Mills Headshot Communicate

Service status updates

Don’t forget to add our service status page to your web browser favourites. You can also follow us on Twitter to keep
up-to-date with any network issues.

Hot topics

Learn how the cloud is changing and how it can benefit the way businesses collaborate and work. Also find out why compliance and security should be at the top of your priority list.

What will the cloud look like in 2020

Learn how cloud technology can support your businesses customer service.

With cloud technology forever developing and changing, it’s important to keep up-to-date. The cloud brings many benefits to businesses and not only that, with almost half of UK businesses planning to improve thier cloud infrastructure in 2018*, it’s likely to encourage those who haven’t yet considered next-gen technology to start thinking about it. Afterall, making the move could be the difference between retaining existing customers and attracting new business, to losing out to competitors.

Here are some of the key reasons why you should consider moving to the cloud:

More security, less stress
Security and software updates are handled by the cloud provider, which means less of a burden on your IT staff to manage the maintenance and regular updates. Your staff will therefore have more time to look after your customers.

Easy backup and recovery
IT downtime can be damaging for any business. Having a cost-effective and robust data backup solution means your data is safe regardless of what happens to your office in the event of a disaster. Keep impact to a minimum and your business running as usual.

Improves business flexibility
Easily cope with fluctuations in demand by increasing or decreasing capacity as and when required. Ensure your staff and even your customers are not limited to the support you can offer.

No capital expenditure needed
With no big upfront fee and only paying for the amount you use, so there’s no need to worry about the cost of change and the usual pressures of cash flow. This means you can invest more in aother areas of your business.

If you would like more information about the services available to your business, please give your Customer Development Manager a call on 0333 014 0333.

*Research carried out by Opinium

Read our blog and find out how cloud technology is changing and why Thrifty chose to move its infrastructure to the cloud.

Why compliance and security should be top of your priority list

If you haven’t reviewed your compliance procedures recently, now is the time.

Compliance and security is certainly one of today’s hot topics. However, with so many different messages and regulations coming in to play recently, it’s understandable how businesses may get confused over what relates to them.

With GDPR, PCI DSS and MiFID II, how can you be sure you are compliant. Here’s a breakdown of each regulation:

GDPR
The aim of the General Data Protection Regulation (GDPR) is to protect all EU citizens from privacy and data breaches. It will affect how an individual’s data can be stored and used, and will have an impact on businesses who use such data to market and deliver their services.

This is how it differs from the previous directive:

  • It applies to all companies processing the personal data of subjects residing in the European Union.
  • The request for consent must be given in an intelligible and easily accessible form.
  • Breach notification will become mandatory. Where a data breach is likely to “result in a risk for the rights and freedoms of individuals”, this must be reported within 72 hours of becoming aware of the breach.
  • Organisations in breach of GDPR can be fined up to 4% of annual global turnover or €20 Million (whichever is greater).

Read our blog and make sure you’re GDPR ready by the 25th May 2018.

PCI DSS
The Payment Card Industry Security Standard (PCI DSS) applies to all companies that accept, process, store or transmit credit card information. It was introduced to create a secure environment for processing payments, with the aim of tackling fraudulent activity.

Here are three important facts:

  • No matter whether you are an SME or Enterprise business, if your company deals with Cardholder Not Present (CHNP) payments, PCI DSS applies to you.
  • If you store card data, you will be assessed annually by the governing body and are expected to meet hundreds of security controls.
  • PCI DSS applies to all areas such as call and screen recordings, the contact centre environment, agents desktops and the VoIP (voice over internet protocol) network.

Read our case study to learn how Flow Energy have overcome challenges to make sure they are PCI DSS compliant with the support of Semafone and Gamma.

MiFID II
The Markets in Financial Instruments Directive (MiFID II) was introduced in January this year. It has brought many changes to areas relating to the conduct of business, including more robust rules around the need for those involved in the trade process to record and store conversations. It will be applicable to any organisation offering advice that may lead to trade or investment. The new regulation requires all fixed line and mobile calls to be recorded, along with other forms of communication like mail, fax, email and audio.

Here’s what you need to do:

  • Find a solution that allows you to record conversations
  • Store your recordings for a minimum of 5 years
  • Recordings must be kept in a durable medium for monitoring and in a way that allows it to be replayed or copied and must be reviewed periodically

You can find out more information about MiFID II with our useful eGuide.

Coming up

Calendars at the ready… time to book in our upcoming events.

Customer Conference 2018

Registrations are now open for our annual Customer Conference!

Join us on 24th May at The Royal Institute of Great Britain, where we will explore how digital communications can help you keep up with the customer of today to shape your business of tomorrow.

Digital has become the norm and has transformed the way we work. Those that learn to ride the wave of exponential technology change and innovate with the customer in mind are those that will survive and thrive the day after tomorrow.

Details:
Date: Thursday 24th May 2018
Time: Registration opens at 9:30am
Venue: The Royal Institute of Great Britain, Albemarle Street, London, W1S 4BS
Refreshments and lunch will be provided

For more details including the after drinks venue, go to our event page.

To reserve your place at this year’s Customer Conference, you can register here:

Sponsors announced:

You’ll experience:

  • How to embrace digital transformation to survive and thrive in the new digital world
  • Gamma customer and partner insights into industry hot topics
  • What is coming up on the Gamma roadmap in 2018

For our Public Sector customers, how to change and innovate your organisation with the citizen in mind.

Expert speaker – Nancy Rademaker

We are delighted to announce that Nancy Rademaker from Nexxworks will be joining us, sharing her formula for Extreme Customer Centricity: Connect to many but engage with the individual.

Take a look at the below short video below or click here to find out more about what you can expect from Nancy’s presentation.

 

UC EXPO

Europe’s largest unified communications and collaboration event

We are excited to be exhibiting at this year’s UC EXPO at the London ExCel on 16th and 17th May. Join us for two days packed full of useful content – take advantage of over 100 educational seminars and networking opportunities.

We’ll be at stand C112, demonstrating our new Connect product, so please come and see us to find out more.

Register for the event here:

Mobile offers

Find out more about the latest mobile bundles.

gamma mobile for business

This month’s business mobile offers

Designed with our customers in mind, our business mobile bundles are here to help you stay connected. 

Focused on customer service, data coverage and inclusive features, we have bundles to suit all businesses. These include our new SIM only offer with unlimited calls and texts, 5GB of data and 6 months free Gamma MultiNet®* for just £25 per month.

To find out more, call us on 0333 014 0333.

*Minimum 24 month contract. *MultiNet will be free of charge for the first 6 months and thereafter chargeable at our standard pricing per month per user for the remainder of the contract. Prices quoted are per user, per month. Full Gamma Mobile T&C’s apply. The below stated handsets will be included in each package where available – where handsets are unavailable a handset up to an equal value will be supplied instead. Unlimited calls and texts subject to fair usage.  Data allowance subject to 1GB auto top up for additional £8.50.

In case you missed it

Gamma announces new CEO as Bob Falconer retires.

Chief Executive Bob Falconer announces his retirement

“It has been a tremendous privilege to have the opportunity to lead Gamma for fifteen years to the excellent position that the business is in today.”

In case you missed last month’s announcement, after 15 years at Gamma, Chief Executive Bob Falconer has informed the Board of his decision to retire at this year’s AGM.

The Board is pleased to announce the appointment of Andrew Taylor as Chief Executive designate. Andrew will join the Board as an executive Director on 4th April and will take over the role of Chief Executive following the conclusion of the AGM on 23rd May 2018.

You can read the full announcement here.

Our new features

Learn more about the latest Horizon updates, plus you can also find details about recent changes to our Inbound and SIP Trunk Call Manager portals.

gamma voice, mobile, data and cloud

Horizon

Access to advanced statistics

Advanced Statistics is a standard Horizon feature. It’s an intuitive tool providing access to call recordings and statistics to help you achieve a more rounded view of your business.

As part of the April release, we have introduced controls to help you manage all access to your statistics and recordings. Company administrators are now able to restrict support access to recordings and statistics via a simple toggle option.

To enable this feature, log into Horizon and head to the Administration tab. Under the drop down, you will be able to see 3rd Party Support Permission.

Once there, use the toggle buttons provided to set the access you need.

To support your due diligence, we’ve also provided an audit log detailing who is making changes, and when those changes happen.

Bear in mind, that as standard the service will be deployed ‘opt in’, to prevent any support difficulties. If you’d like to make changes to your permissions, then log in and check the toggle.

Horizon TAPI version 2.6.12.17120

Horizon Integrator is a powerful bolt on packed with functionality that gives you control of your Horizon service directly from your desktop, seamlessly interacting with web browsers, Microsoft Outlook® and Skype® for Business to help you work efficiently.

This month, we upgraded our TAPI client to the latest version. Our TAPI client integrates Horizon at a deeper level with any CRM system, so you can click to dial, see who’s dialling in from your desktop, and flick between your CRM and contact pages whilst on a call.

You’ll need to upgrade to the latest version to get the best service. You can download the new version here.

For help installing, please check our user guide.

Or, to find out more about the platforms we’ve developed integration with click here.

Inbound and SIP Trunk Call Manager

GUI update

Over the last few months we’ve been letting you know about our new Inbound and SIP Trunk Call Manager Interface.

Please be aware that the new interface is now fully operational and you can no longer access the old version.