Frequently Asked Questions

We get many calls to our UK-based customer service team and we've logged the most frequently asked questions here to save you a phone call. Click on any question to be taken to your answer. Hopefully, you can find a satisfactory resolution to your query.

Faults and Servicing


Order Installation

  • I have an appointment booked with an engineer to attend my site. What time can expect them to arrive?

    If you have a morning appointment, the engineer will arrive between 08:00 - 13:00. If you have an afternoon appointment the engineer will arrive between 13:00 – 18:00. Make sure you have supplied us with your contact number and please ensure that someone is on site during the designated time frame.

  • When will my phone line be activated?

    Check to see if you have an email from us with this information on. If you do not have this call our service desk on 0333 014 0000 option 3 then option 1 and we will happily update you.

  • When will my Broadband be activated?

    Check to see if you have an email from us with this information on. If you do not have this call our service desk on 0333 014 0000 option 3 then option 1 and we will happily update you.

  • When will my Gamma services be activated?

    Check to see if you have an email from us with this information on. If you do not have this call our service desk on 0333 014 0000 option 3 then option 1 and we will happily update you.


Order Update

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Bills

  • How can I view my itemised bill online?

    Click on ‘My bills’ (at the top of the page). Enter your login details and you will be able to view your itemised bill.

  • How long before I receive my first bill?

    We produce our bills around the 10th of each month. You will receive your first bill to the next closest 10th of the month, which will have any outstanding line rental from that month, plus one month’s line rental charges in advance. We only charge for your calls in arrears so last month’s calls will appear on the next available bill.

  • Why do you not send me my itemised bill?

    We are a carbon neutral company and are trying to cut down on our paper with the help of our customers. Paperless billing is more environmentally friendly and it’s now even easier for you to find by clicking on My Bills at the top of all our web pages. You can then log in and access all your billing details. If you prefer your itemised bill to be sent by email, please send us an email to
    e-billing@gamma.co.uk and we’ll set this up for you. If you still require a paper copy, there will be a small admin charge of £1.50 each bill for this service.

  • I’ve forgotten my login details to view my bill – how do I log in?

    Please contact us by calling our service desk on 0333 014 0000 option 3 then option 4 and your CDM will be able to help you.

  • Where can I see a breakdown of the services I have with you?

    If you are still currently receiving a paper bill, a breakdown of your fixed charges is given to you on page 2 of your invoice which is on the reverse of your main bill page. If you are viewing your bills online, all the details will be on your billing page.

Customer Service

Gamma Services