PBX vs Hosted telephony


If you are using a PBX in your organisation, it could be time to consider moving instead to a hosted solution to realise all the benefits that IP cloud telephony offers.

PBX vs Hosted

What is Hosted telephony?

Benefits of hosted system

Simply, hosted telephony is a telephone system that resides in the cloud rather than in your office. Users access the system through a standard IP handset or a softphone – a screen-based virtual phone. Calls are made and received over a broadband connection to the Gamma network. From there they are routed to PSTN fixed and mobile devices.

Hosted telephony means no costly PBX maintenance or upgrades. We are responsible for the hardware and software, including system upgrades.

As well as giving your organisation access to low-cost and free IP calling, a hosted system puts a huge range of smart call management features at your fingertips. Mobiles and other devices can also be integrated.

Perhaps most important is the degree of control a hosted system gives you. Your organisation’s entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through a simple interface.

Take a look at our Horizon hosted system.

Can I have it for my business?

Hosted telephony is available to suit any budget, is usually charged monthly at a set price and there is no initial capital outlay.

Want to know more? Contact us today

Product family

The benefits of a hosted system
over a PBX

Hosted telephony such as Gamma's Horizon system offers a full range of voice and communications services, all hosted and supported in our own network for the utmost reliability and security. 

  • No PBX maintenance costs
  • Make changes, moves and additions instantly
  • No capital outlay
  • Free calls between your offices
  • Manage your own calls and facilities
  • Great voice quality
  • Save money
  • Disaster recovery/business continuity as standard
  • Lets your staff work flexibly from wherever they want

Hot topics

Hot topic

Have you tried a quality business cloud phone service lately? Start with a proper network, add quality of service and SLAs and it’ll be as good or better than PSTN. Then there’s all the pluses - location and number independence, scalability, flexibility, fast provisioning, low MTTRs and more.

Hot topic

Business is changing: people make less calls than they used to. But it’s still the most effective way to communicate with customers. That’s why most IT managers still see voice as vital. Nine times out of ten we will be talking to IT managers. You hardly see telecoms managers in business any more as voice increasingly sits under the IT umbrella. So we’d say the IT crowd are actually much more chatty these days.

Hot topic

Hosted or cloud telephony is the next stage of every business’ voice strategy. All the building blocks - networks, technology, hosted services and access solutions - are already in place. The flexibility, scalability and business continuity alone make cloud a no brainer. Businesses are no longer asking why should they go cloud telephony - they’re asking why they should not.

My business issues

Here are just some of the current business issues we encounter with our customers where we can really help.

Business issue

75% of UK SME businesses have adopted Cloud services in one form or another (Cloud Information Forum (CIF) Survey 2015). Cloud means no up-front spend on hardware, software or maintenance and it’s great for businesses with multiple sites and remote/mobile workers. 

Business issue

Link your desktop, office phone, mobile phone, Instant Messaging, CRM and other apps for a real unified communications solution.