Horizon

Horizon is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

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Horizon takes the burden away from your IT team. Local administrators manage and configure the system according to your organisation’s needs. Employees can then manage their calls easily and effectively, so maximising individual productivity.

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"Gamma offered us the most complete, flexible and cost-effective solution. We have been impressed with their professionalism throughout the transfer of our services and a dedicated project manager handled the whole porting process for us. By choosing Gamma we have been able to implement an innovative and intelligent system which means important calls reach the right people first time."     Mike Dedman - IT Manager

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The winning formula

Horizon combines handsets from several manufacturers, an easy-to-use web interface, Gamma's trademark network resilience and services, and the power of the world's leading communications platform. It is available as a fully managed service.

 

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The benefits of Horizon

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Call quality, as with any communications system, is clearly dependent on the underlying access available. With our Ethernet and Broadband products delivering the service to your locations, you can be assured of great voice quality, underpinned by some of the most stringent SLAs in the business.

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With only a minimal capital outlay required, Horizon is suitable for any size of business looking to improve its productivity and image.

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Do you know how many calls you’re receiving, how these are being handled and by whom? Horizon offers some key measurements through the interface’s reporting section but more in-depth call management reporting and wall board capabilities for real time views of a customer’s calls are becoming a growing requirement. So what additional benefits does dedicated reporting tool bring?

  • There’s no server on site, enabling multi-site monitoring and business continuity in the event of an emergency 
  • It provides real time stats for wall boards 
  • It’s accessible from any internet-facing device 
  • Abandoned call recovery ensures that if you do miss a call, you can see instantly if it has been returned 
  • Quick and easy monitoring of key extension or call routes to ensure they are working efficiently 
  • Cradle-to-grave reporting of calls with every divert leg and call detail segmented for identification 
  • Customisable push reporting and alarms ensure business-critical metrics are always available 
  • After-hours call tracking will highlight suspicious activity or unauthorised calls being made 
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Horizon offers a number of key measurements through its reporting section but there is a growing requirement for more in-depth call management reporting and wall board integration to help organisations gain a real-time understanding of calls. Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your Horizon service, which will let you export the statistics you need to help manage your business.

  • See what needs to be done instantly to improve customer service
  • Monitor time to answer and manage calls more efficiently
  • Analyse internal call patterns
  • See how many calls are being abandoned with the ability to return them
  • Optimise resources by ensuring the right number of operators are in place at all times

My business issues

Here are just some of the current business issues we encounter with our customers where we can really help.

Business issue

Horizon is the perfect platform for organisations that require a professional and simple to use interface with the outside world. Schools, public sector organisations and organisations such as major venue and event operators; each has its own challenges in terms of maintaining staffing levels, training and cost, with the result that often, it’s the first line of communications that suffers. Horizon is simple to set up and use and it lets you present a simple, flexible and above all, totally professional image. 

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A site survey is a useful exercise as it enables superfluous services and hardware to be identified, highlighted and considered during the decision-making process. As a cloud-based telephony platform, Horizon lets you dispense with a physical PBX and the associated cost of maintenance and it requires only the simple installation of on-site handsets. For larger, multi-sited customers the savings made will clearly be multiplied. Of course, as well as working seamlessly with Gamma’s SIP, Ethernet and Broadband products, Horizon can interface with legacy connections too, making it the totally flexible solution.

Can I have Horizon in my business?

If you don't have a PBX in your organisation then hosted telephony over an IP connection is ideal for you. Horizon is a hosted IP telephony system suitable for any sized business and is particularly effective if you have multiple sites working together. It's also capable of serving hundreds of employees.

With only a minimal capital outlay it's a reliable and proven service and a jargon-free approach to telephony and communications. By switching to Horizon you can immediately benefit from a cheaper and more flexible phone service, and Horizon can also help you improve your organisation's productivity and image. 

Horizon is cloud based and accessed via a web-based portal and there are no PBX maintenance costs to worry about.

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