Get your own low cost contact centre to
enhance efficiency and customer services
- Feature-rich, scalable, cost-effective telephony without the
capital outlay.
- Excel in customer service, such as managing callers during busy
hours or when the office is closed.
- Cater for business continuity in the event of unforeseen events
by instantly redirecting calls to another site.
- Record calls for compliance or training and report on
productivity.
provide contact centre services and professionally handle calls
for multiple clients.
- Use with any number, anywhere from any device.
Your organisation will find our Inbound services extremely
useful in managing the calls your receive, providing greater
business efficiency, flexibility and better customer service.
Easy to set up, easy to use
Inbound services need no capital outlay, can be set up on the
network in minutes for maximum operational flexibility and are
incredibly easy to use.
With a few simple clicks via an easy-to-use, secure inline portal
at www.myinbound.com, you
can decide how calls are distributed within your business. This can
be to suit working hours, peak times, days of the week, holiday
cover, staff illness and working from home. Call queuing, recorded
messaging and voicemail are also possible.
Inbound app
We now offer a new, optional facility to enable Inbound call
management from your smartphone, tablet or other mobile device.
This is great for making changes on the move or in a disaster
recovery scenario. The Inbound app provides access to key Inbound
functions in addition to call history and weekly call trends.
We have three different Inbound service packages to suit your
requirements:
Contact Point
From simple call routing to complex call centre
services
Ideal for small and medium sized businesses that want to give
their customers a more professional welcome. You can also take
control of your inbound call handling to become more effective.
Contact Point ensures that all calls are diverted seamlessly to the
right people whenever possible.
A range of routing options can be set for different times and
days, or come into force during busy, out-of-hours periods. An
emergency failover option can also be put in place, giving
immediate control over your calls and redirections via any online
PC. This is useful if access to your office phones is
unavailable.
Contact Point is particularly beneficial to organisations
looking to:
- Build cost effective Disaster Recovery plans for telephony
services - ensuring calls can be diverted to any other number /
site at the click of a mouse.
- Move premises and keep the same number.
- Create a 'national presence' of numbers but answer them
efficiently in one place.
Contact Path
Professional call handling with queuing and auto
attendant.
Medium and large sized businesses with teams and/or multiple
sites can work smarter with Contact Path. The service matches
callers seamlessly and automatically with the correct people across
the organisation, saving time and optimising call management.
Contact Path can class callers according to their Caller Line
Identifier or group them by date. This highly-intelligent system
then searches across pre-defined groups of employees to find the
best person available to take the call.
Calls can also be distributed according to percentage, sharing
the level of calls fairly between teams and/or offices and
individuals. The product also provides a record of caller
locations, trends and busy periods, so companies can identify ways
to improve service and efficiency.
Contact Pro
Taking inbound call handling into the 'premier
league'.
Contact Pro is ideal for all businesses that want to provide
their callers with the first-class welcome of corporate enterprise.
This enhances customer care and the company's reputation as well as
minimising the risk of losing calls and business.
With a wealth of powerful tools, Contact Pro includes the
features of Contact Point and Contact Path, while adding auto
attendant (IVR - interactive voice response) and call queuing
options. Call recording is a highly-popular option also
available.
A range of routing options can be set for a wide range of dates,
times and circumstances. Callers can be classed according to their
Caller Line Identifier or grouped by date. Contact Pro then
searches intelligently across pre-defined groups of employees to
find the best person available to take each important call.
Callers benefit from the additional courtesy of an auto
attendant (IVR) to reassure and thank them for calling. If callers
need to wait during especially busy times, then call queuing will
encourage them to stay on the line. This improves customer care,
minimising the risk of losing business.
The service also provides records of caller locations, trends
and busy periods, so companies can identify even more ways to
improve service and efficiency.
For a complete set of features for all the different Inbound
services, download our brochure.
