Enterprise-class call analysis, ideal for
medium to large businesses
Gamma Business Communications plug-in products enable new
capabilities and drive more value and functionality from your
existing telephone system or IP (IP-based PBX).
- Help gain a better understanding of how your business is
operating and how to optimise performance.
- Identify unnecessary costs and remove them.
- Enhance customer service.
- Improve employee training, motivation and productivity.
- Protect against fraud and meet legal obligations.
- Advanced system is cost-effective and easy to use.
Call Connect
- Recognises who is calling and searches through a company
database or application to find their matching records.
- Reduces costs by enabling each call to be answered and closed
in less time - while making the caller experience more
personalised.
- If a call is transferred, all the caller's details are shared
with the next person speaking to them.
- Can be used in small businesses and call centres. Scalable, and
works as a standalone product or with the others featured on this
page.
Call Record
- Enables companies to record and archive calls - and listen to
them securely, locally and remotely.
- Helps avoid the risk of time-consuming disputes and costly
legal claims.
- Recordings can be used to improve service levels and in-staff
training.
- Meets the regulatory requirements defined by the FSA and by
other regulatory bodies.
Call Report
- Reveals how calls are handled across a business, enabling
companies to drive out cost and improve customer service.
- Can provide rapid payback, with up to 15% immediate saving on
calls, plus staff time.
- Powerful and affordable, with a wealth of tools available
including cost control, response management, traffic analysis and
account code billing.
- See how many calls are answered, unanswered, or receive engaged
tone; identifying areas of the business to improve.
- Can also identify over-usage of personal calls, unusual
activity and even fraud.
Call Display
- Uses a plasma screen (and individual PCs) to project data and
motivate call centre performance ny providing a real-time 'running
score' of key call statistics.
- A company can highlight targets and successes, or respond
quickly if problems appear.
- Display can receive multiple inputs at the same time, including
live call data.
- XML output from business databases, RSS feeds, web pages, IPTV
and video feeds.
- Display works as a standalone product or alongside Record and
Report.
